Manager Somali Jobs (NOW HIRING)

Enrollment Specialist (Bilingual English/Somali)

Characteristics

Who You Are:

A Growth-Minded Driver: You are energized by the challenge of filling a school with students who need our mission most. You don't just wait for leads; you pursue them with urgency and persistence. You act as a creative thought partner and problem solver and have a knack for knowing how to engage with other community partners who could benefit from what we offer.

A Master of First Impressions: You understand that for many families, you are the face and voice of Career Prep. You are gregarious, engaging, and able to build immediate trust with students, parents, and other visitors from diverse backgrounds.

A Tech Power User: You don't just "use" software; you master it. Whether it is navigating a CRM, managing a Student Information System (SIS), or adopting a new digital tool, you become the resident expert in days, not weeks. You believe in the power of clean data and understand intuitively that if an interaction isn't captured in a school system, it didn't happen.

An Architect of Order: You are naturally organized and find deep satisfaction in creating clarity from chaos. You treat the front office as a reflection of the school’s excellence, ensuring that files are "Ship Shape," schedules are tight, and the environment is always ready for a prospective family. You possess the mental bandwidth to manage high-volume administrative tasks without losing your composure or letting a single detail slip through the cracks.

Detail-Obsessed: You understand that enrollment is a game of compliance and accuracy. It would keep you up at night knowing your reporting wasn’t 100% accurate.

Mission-Driven & Relentless: You are a mission-driven individual with a deep empathy for underserved youth. You have a "whatever it takes" attitude in helping others solve problems and overcome barriers.

Who We Are:

Our mission is to empower others to achieve their full potential. That includes our students, our partners, and you. We are a network of dropout prevention and recovery charter schools in Ohio committed to helping our students build a life of meaning and impact. Regardless of a student’s background or past, we strive to give them the tools, resources, and vision needed to become the best version of themselves. We believe that when young people gain real-world skills, confidence, and purpose, they can create the futures they desire.

Our schools blend academics, career readiness, and wraparound services that meet the needs of the whole student. We are in constant pursuit of not only serving students in the best way possible but also becoming a pillar in the communities we serve.

Everything we do in our organization is guided by our mission. Our culture is a natural outgrowth of our amazing people, whose lives and work are defined by our governing values of growth, excellence, integrity, service, and teamwork.

Responsibilities

Marketing & Enrollment Pipeline

Lead Management: Execute high-volume outreach (calls, texts, emails) to prospective students and families using HubSpot.

Response Time: Maintain elite-level response times to new inquiries, ensuring no lead goes cold.

Lead Nurturing: Guide families through the entire enrollment process, from initial outreach to completed enrollment application, including providing tours of the building.

Pipeline Accuracy: Ensure the enrollment dashboard is real-time and reflects the true status of every prospective student.

Administrative & Office Management

Front Desk Leadership: Serve as the primary point of contact for the school, welcoming guests and managing all incoming communications with professionalism.

Attendance Integrity: Own the daily student sign-in/out process; record and report attendance in the SIS within the first two hours of the school day.

Records Compliance: Collect and verify all required enrollment documentation (transcripts, residency, etc.) to ensure 100% compliance with state and authorizer standards.

Facility "Ship Shape": Implement and maintain organizational standards for the front office and entire school environment.

Student & School Support

Student Onboarding: Coordinate the logistical and IT onboarding for new students, ensuring they have the tools needed to begin their academic journey.

Retention Support: Partner with Family Advocates and Success Coaches by providing accurate data on student absences and withdrawal risks.

Event Support: Assist in the planning and execution of school-wide events such as orientations, community outreach, and graduation.

Qualifications

Required

Must be bilingual in English and Somali to successfully communicate with our students and families.

High School Diploma or equivalent.

Demonstrated experience in a customer-facing role (sales, recruitment, or high-level administration).

Exceptional tech fluency; ability to master new software platforms within a few days.

Proven ability to manage multiple priorities in a fast-paced, high-stakes environment.

Strong written and verbal communication skills.

Useful / Preferred

Experience with HubSpot or similar CRM platforms.

Experience in K-12 education, charter schools, or social services.

Bilingual (Spanish/English) is a significant plus.

Familiarity with Ohio school compliance and SIS platforms.

FusionEd/Career Prep Schools is an equal opportunity employer committed to creating an inclusive environment where all team members can thrive.