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Manager Shopify Customer Service Jobs in Santa Rosa, CA

Robert Half

Customer Service Representative

Calistoga, CA · On-site

$20.59 - $23.84/hr

Ability to manage both inbound and outbound communication professionally and efficiently. * Strong ... Customer Service, and E-Commerce. * Strong organizational skills with the ability to balance ...

New

Chevron

Customer Service Representative

Novato, CA · On-site

$19.25/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

Chevron

Customer Service Representative

Novato, CA

$18.75 - $25.50/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

Chevron Careers

Customer Service Representative

Novato, CA · On-site

$18.75 - $25.50/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

Home Depot

Customer Service/Sales

Santa Rosa, CA · On-site

$20 - $23/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

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All JobsShopify Customer Service JobsManager Shopify Customer Service JobsManager Shopify Customer Service Jobs in Santa Rosa, CA

Manager Shopify Customer Service information

See Santa Rosa, CA salary details

$26.8K

$63.4K

$110.4K

How much do manager shopify customer service jobs pay per year?

As of Aug 22, 2026, the average yearly pay for manager shopify customer service in Santa Rosa, CA is $63,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $76,500.00 per year, depending on experience, location, and employer.

What is a manager Shopify customer service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

How does a manager Shopify customer service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What are the key skills and qualifications needed to thrive as a manager Shopify customer service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What cities near Santa Rosa, CA are hiring for Manager Shopify Customer Service jobs?

Cities near Santa Rosa, CA with the most Manager Shopify Customer Service job openings:

Manager Shopify Customer Service jobs near you

Customer Service Representative

FASTSIGNS of Windsor, CA - Sonoma County

Windsor, CA • On-site

$17.50 - $24/hr

Full-time

Re-posted 8 days ago

Job description

Are you a highly motivated individual with strong customer service and selling skills? Are you looking for a career with an established and fast-growing company? If so, we’re looking for candidates who are interested in a career with outstanding growth and earnings potential. We are a dynamic company that offers its employees a great culture and the opportunity to make great money. If you are looking for a rewarding career, not just another job, then come join our team as a Customer Service Representative (CSR)!
As a CSR, you will use your experience and skills to provide the best customer service! You will be responsible for all sales activities within the center and will serve as the first point of contact for walk-in, email, and telephone customers. You will prepare estimates and work orders and execute various marketing programs while providing exemplary customer service, and building relationships.
Our ideal CSR is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. We are looking for an individual with a strong desire to succeed, and the ability to develop lasting relationships.

RESPONSIBILITIES          

  • Develops and maintains a database of qualified leads through referrals, telephone canvassing, direct mail, and email
  • Maintains an attractive retail environment (clean, organized, and functional)
  • Identifies and resolves customer satisfaction issues
  • Ability to lift 40 pounds
  • Performs other duties as needed, such as answering the phone, helping at the front counter, consulting with customers, etc.

QUALIFICATIONS            

  • High school diploma or GED required
  • No experience needed
  • Experience resolving customer satisfaction issues 
  • Experience working under pressure with multiple tasks/projects 
  • Proficient computer and internet skills, including Microsoft Office suite 
  • Strong verbal and written communication skills
  • Basic math skills
  • Strong organizational and time management skills preferred

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