Manager Salesforce Support Engineer Jobs in Dallas, TX

Overview

Who we are

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who We're Looking For
As the Technical Manager - Salesforce Marketing Cloud for a factory, this position requires an individual with robust technical engineering expertise. The Technical Manager will supervise the technical design of the product and direct the factory's technological strategy. Collaborating closely with the Product Owner, Domain Architects, and Technology Domain Owners, the Technical Manager will be integral to assembling and maintaining a high-performing factory. They are tasked with aligning the team's technological proficiency with the product roadmap.

What You'll Be Doing
The Technical Manager holds a critical role in identifying feature requirements, outlining the team's technical vision, and converting these elements into a comprehensive backlog for the development team. This individual is charged with providing technical leadership, fostering innovation, and assuring successful execution of requirements. Additionally, this role entails managing external SaaS providers to amplify our technical capabilities. The role demands a fusion of deep technical expertise, superior execution skills, and exceptional communication abilities to collaborate with cross-functional teams.

As a Technical Manager, you will be responsible for architecting, developing, and maintaining Salesforce solutions to meet business objectives. You will lead technical discussions, mentor developers, ensure best practices, and optimize platform performance. The role requires a deep understanding of Salesforce architecture, integrations, and development best practices.

Key Responsibilities:

• 7+ years of Salesforce platform experience, with at least 4+ years in Marketing Cloud and Service Cloud.

• Proven track record of leading Salesforce implementations, migrations, and integrations.

• Deep knowledge of Salesforce Marketing Cloud modules (Journey Builder, Email Studio, Mobile Studio, Advertising Studio, Audience Builder, Automation Studio).

• Strong expertise in Service Cloud setup (case management, live agent, knowledge management, Omni-Channel).

• Hands-on experience with Salesforce APIs (SOAP, REST), SSJS, AMPScript, SQL queries in Marketing Cloud.

• Strong grasp of Salesforce development (Apex, Visualforce, Lightning Components) and declarative tools (Flows, Process Builder).

• Configure and customize Salesforce Marketing Cloud (e.g., Journey Builder, Email Studio, Mobile Studio, Automation Studio).

• Configure Service Cloud features like Case Management, Omni-Channel Routing, Service Console, Knowledge Base, and CTI integrations.

• Develop and oversee integrations with external platforms (CRM systems, ERP, websites, mobile apps, etc.) using APIs, ETL tools, and Marketing Cloud Connect.

• Lead the architecture, design, and implementation of Salesforce Marketing Cloud and Service Cloud solutions.

• Create scalable, flexible, and high-performing architectures that meet business and technical requirements.

• Design data models, integration patterns, API strategies, and automation workflows across Marketing and Service operations.

• Conduct audits of existing Salesforce orgs and recommend optimizations.

• Research and propose new Salesforce features, AppExchange apps, or emerging technologies to enhance marketing and service operations.

• Design scalable customer engagement strategies including personalization, segmentation, and automation journeys.

• Ensure Salesforce solutions comply with security, privacy regulations (like GDPR, HIPAA), and organizational policies.

• Excellent problem-solving and analytical skills.

• Strong communication and stakeholder management abilities.

• Ability to lead cross-functional teams and mentor junior staff.

• Current knowledge of scripting and programming languages, various business applications, state of the art technology and current trends in the computer industry.

• Certifications (preferred but not mandatory):

  • Salesforce Certified Marketing Cloud Consultant

  • Salesforce Certified Service Cloud Consultant

  • Salesforce Certified Application Architect or System Architect

  • Salesforce Certified Marketing Cloud Developer (bonus)

What You Bring

• Hands on development experience with the following code/platforms - Java 17+, Java Script, HTML, CSS, Micro services, Spring boot, Spring Cloud, Spring Batch, Document DB, SQL

• Progressive experience coding and reviewing code

• Proven experience leading and mentoring a technical team

• Regularly contribute as a hands-on senior developer in development, automation, testing, and environment / release management activities

• experience with Agile software development methodology

• Level presentation experience (PowerPoint, Excel)

• Troubleshooting / Root Cause Analysis for incident management

• Project management : budgeting / estimations

Added Bonus if you have

• Bachelor's in information technology or related field is preferred
  Collaborate effectively with cross-functional teams, including product management, design, quality assurance, and operations

• Technical experience with: Mongo DB, Kubernetes, React

• Ability to work with Business Team members and providing technical direction for solutions of requirements - Lucid chart, confluence documentation, Jira

• Experience working in AWS Cloud Environments.

• Experience gained within Banking/FinTech sectors a plus

What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect

• Professional growth and development programs to help advance your career, as well as tuition reimbursement

• Team Member Vehicle Purchase Discount

• Toyota Team Member Lease Vehicle Program (if applicable)

• Comprehensive health care and wellness plans for your entire family

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral services related to prenatal services, adoption, childcare, schools and more

• Tax Advantage Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA

• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.