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Manager Salesforce Support Engineer Jobs in Utah

nCino

Technical Data Support Engineer

Lehi, UT · On-site

Applicable certifications, such as Salesforce Administrator certification and Salesforce App ... Experience with SaaS products and services, and/or CRM systems * Previous experience in a technical ...

nCino OpCo

Technical Data Support Engineer

Lehi, UT

Applicable certifications, such as Salesforce Administrator certification and Salesforce App ... Experience with SaaS products and services, and/or CRM systems * Previous experience in a technical ...

Proofpoint

Staff Product Support Engineer

Draper, UT · On-site +1

Manage product escalations, function as a liaison between customers, and various levels of product ... Documenting work in the ticketing system (Salesforce experience preferred) Requirements for the ...

Proofpoint

Staff Product Support Engineer

Draper, UT · On-site +1

Manage product escalations, function as a liaison between customers, and various levels of product ... Documenting work in the ticketing system (Salesforce experience preferred) Requirements for the ...

Outcode Software

Yardi Support Engineer

Draper, UT · On-site

... management onboarding and provisioning cycles. The Support Engineering Lead collaborates closely ... with the Director of Engineering to ensure that support workflows follow established best practices.

SAIA

Salesforce Platform Manager

Salt Lake City, UT

$53.75 - $71.25/hr

You'll feel it in the support you get on day one -from leadership and from your team. A job with ... Position Summary Leads management and optimization of the Salesforce platform to support enterprise ...

Zions Bancorporation

Salesforce Developer

Midvale, UT · On-site

$90K - $120K/yr

The Salesforce Developer plays a key role in developing innovative software solutions that empower ... Perform demos, testing, configuration management, and source code/change processes. * Support and ...

Zions Bancorporation, N.A.

Salesforce Developer

Midvale, UT · On-site

$90K - $120K/yr

The Salesforce Developer plays a key role in developing innovative software solutions that empower ... Perform demos, testing, configuration management, and source code/change processes. * Support and ...

Enterprise Services

Salesforce Developer

Midvale, UT · On-site

$90K - $120K/yr

The Salesforce Developer plays a key role in developing innovative software solutions that empower ... Perform demos, testing, configuration management, and source code/change processes. * Support and ...

Zions Bank

Salesforce Developer

Midvale, UT · On-site

$90K - $120K/yr

The Salesforce Developer plays a key role in developing innovative software solutions that empower ... Perform demos, testing, configuration management, and source code/change processes. * Support and ...

Zions Bank

Salesforce Developer

Midvale, UT · On-site

$52.25 - $69.25/hr

Salesforce Developer We are looking for a Salesforce Developer to join our growing development team ... Consult with Product Management and Product Owners to refine requirements and propose effective ...

Zions Bancorporation

Salesforce Developer

Midvale, UT · On-site

$52.25 - $69.25/hr

Salesforce Developer We are looking for a Salesforce Developer to join our growing development team ... Consult with Product Management and Product Owners to refine requirements and propose effective ...

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All JobsManager Salesforce Support Engineer JobsManager Salesforce Support Engineer Jobs in Utah

Manager Salesforce Support Engineer information

What is the difference between Manager Salesforce Support Engineer vs Salesforce Support Engineer?

AspectManager Salesforce Support EngineerSalesforce Support Engineer
CertificationsSalesforce Certified Administrator, Advanced Support certificationsSalesforce Certified Administrator, Support certifications
Work EnvironmentLeads support teams, manages escalations, strategic planningProvides technical support, resolves user issues, maintains Salesforce instances
ResponsibilitiesTeam management, process improvement, client communicationIssue troubleshooting, user training, system maintenance

The main difference is that the Manager Salesforce Support Engineer oversees support teams and strategic initiatives, while the Salesforce Support Engineer focuses on technical issue resolution and user support. The manager role involves leadership and planning, whereas the support engineer role is more hands-on with technical tasks.

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Manager Salesforce Support Engineer jobs near you
Technical Data Support Engineer

Technical Data Support Engineer

nCino

Lehi, UT • On-site

Full-time

Posted 12 days ago

Job description

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.
As a Technical Support Engineer, you will provide technical support to customers and other support personnel who are diagnosing, troubleshooting, repairing, and debugging nCino product issues, as well as working through complex product configuration changes and strategic feature implementation. You will respond primarily to complex technical issues in an effort to replicate, isolate, and resolve problems outside of the scope of front-line product support.
Essential Functions:
  • Apply nCino product knowledge to diagnose and troubleshoot complex technical issues related to nCino platform and integrated systems; serve as the first point of escalation for field engineers and other support personnel.
  • Demonstrate intermediate technical knowledge of one or more nCino business solution lines and their interdependencies with other nCino solution lines with proven ability to develop Subject Matter Expert (SME) skills on assigned function(s) and/or as a case owner for increasingly strategic accounts with the ability to develop Primary Support Engineer skills to hold key customer accounts.
  • Configure complex product functions to meet the requirements of customers using standard documents and guidance from senior Support Engineers or leaders. Provide guardrails for customer configuration requests that do not adhere to best practices.
  • Reports design, reliability, and maintenance problems to internal stakeholders including leaders and product design/software engineering teams, and assists in developing and prioritizing solutions to meet customer needs.
  • Deploy customer feature upgrades, product installation, and training.
  • Monitor and respond to support tickets in a timely manner, ensuring service level agreement (SLAs) are met.
  • Provide exceptional support to customers/users where the product is highly technical in nature; may involve liaising with internal and external stakeholders to identify resolutions to technical issues.
  • Apply knowledge centered methodology to create and maintain knowledge articles and other support documentation.
  • Participate in training sessions to stay updated on latest product information, technology, and support practices. May contribute to training content and delivery to internal stakeholders.
  • Contribute to project teams and other special assignments to enhance the effectiveness, innovation, and efficiency of the Customer Success organization
  • Leverage AI tools and techniques to enhance work efficiency and optimize business operations by automating routine tasks to improve accuracy, save time, and minimize errors.
  • Utilize AI-driven insights to refine decision-making, elevate customer experience, and boost team productivity while ensuring its application provides measurable value, driving innovation and smarter ways of working.
  • Stay informed on AI advancements to drive continuous learning and scalable growth opportunities.

Required Qualifications:
  • Undergraduate degree in Computer Science, Information Technology, Engineering, or a related field or equivalent education and 2+ years of professional experience.
  • Exceptional problem-solving skills and the ability to troubleshoot complex technical issues.
  • Excellent communication skills, both written and verbal, with ability to influence stakeholders.
  • Ability to work effectively in a team environment.
  • Foundational understanding of nCino product and/or software design components.
  • Customer-focused with a commitment to providing high-quality support.
  • nCino product training baseline or ability to obtain within first 6 months of employment

Preferred Qualifications:
  • Applicable certifications, such as Salesforce Administrator certification and Salesforce App Builder certification, or ability to obtain within first 6 months of employment
  • Experience with SaaS products and services, and/or CRM systems
  • Previous experience in a technical support role
  • Ability to support in other timeframes

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.
The pay range for this role is based on relative market data and alignment with our compensation philosophy. The range displayed reflects the minimum and maximum of the pay range for each job posting, which is used to determine new hire rates/salaries and takes into consideration multiple factors including but not limited to knowledge, skills, abilities, proficiencies, experience, education, licensures/certifications, as well as business and organizational needs. nCino reserves the right to modify the posted range consistent with our internal practices and external market movement. The recruiter for this job posting can share more compensation details during the recruitment process, as base salary is only one component of the total compensation package per position posted.
The base salary range for this job is:
$58,700.00 - $93,900.00
nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino.com.
Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.

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