Manager Salesforce Support Engineer Jobs in Utah

Zions Bancorporation, is looking for a Senior Salesforce Application Developer to join the Salesforce team!  Top candidates will have strong system administration and no-code development experience and be familiar with maintaining and optimizing system performance, security, and administration.  The candidate should be able to act as a team lead, coordinating work with application and software developers and other support admins and ensure coordination across multiple Salesforce orgs and platform releases.

At Zions Bancorporation, we're a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development.  We're dedicated to our clients, shareholders and to each other. At ZBNA, the possibilities are endless - come for the job, stay for a career.

The Senior Salesforce Application Developer will play a key role in supporting the Salesforce platform on system integrations, security protocols, and support standards while providing technical leadership to other application developers.  This person will also work closely with the internal Salesforce team to build new features within the Zions Salesforce environments and oversee and execute operational tasks and projects.

What are we looking for?

We're looking for a technical leader who is detail oriented and has a strong desire to analyze system and business processes and find ways to improve service delivery, operational efficiency and user experience.  This person should also be excited about growing their skills as a Salesforce admin.  We want someone who is committed to ensuring compliance with security, regulatory, and corporation standards.

The ideal candidate for this position will have the skills and experience necessary to:

• Provide technical leadership to the application developer team and other support personnel
• Plan and execute tasks and projects to improve operational service delivery, system security, and service availability
• Configure security and integration protocols for the Salesforce platform according to business and technical requirements.
• Generate reports that can be used to analyze system performance and service levels and identify problem areas for improvement
• Improve the system by completing user stories that involve no-code/low-code declarative development
• Collaborate with multiple teams to ensure optimal delivery of new features in Salesforce
• Provide support for the Salesforce helpdesk queue
• Create and maintain documentation and training materials related to Salesforce knowledge and support processes
• Participate in product delivery teams leveraging an Agile framework
• Perform other duties and responsibilities as assigned.

Qualifications

• 2-4 years of experience delivering no-code development in a Salesforce environment
• 4-6 years of experience as a Salesforce system administrator
• Demonstrated experience in a technical team lead role
• 'Bachelor's degree in Business, Engineering, or Computer Science preferred

Required Skills

• No-code development expertise
• System administration and support experience
• Familiarity with security protocols, data protection, and regulatory compliance
• Knowledge of configuration management and change management.
• Ability to understand business requirements and perform tasks to meet acceptance criteria.
• Basic understanding of software development methodologies, e.g. Agile, Waterfall
• Strong problem solving, analysis and clear communication skills, both verbal and written.
• Solid interpersonal skills with the ability to work with both management and staff employees to resolve problems and improve processes or systems.
• Must be able to meet deadlines.
• Must be willing to work occasional nights and weekends in support of operational releases

Preferred skills:

• Experience with Salesforce and ServiceNow platforms
• Salesforce certifications preferred, such as Salesforce Certified Platform Administrator and Salesforce Certified Platform App Builder or equivalents
• Experience with release management and development operations.
• Experience with Data Loader, Demand Tools, or Excel skills for transformation and loading large data sets

A combination of education and experience may meet requirements.

At Zions Bancorporation, we need team members who can get the job done and do it with enthusiasm. As a company, we are always striving to make the business better so we can make our customer's lives easier. Are you passionate about making a difference for people in your community? As a corporation comprised of community banks, we need people like you, who can make positive change.

Zions is full of people just like you who share the same values and work ethic. Our diverse workforce offers endless opportunities to expand your skills and gain valuable experience that will help you advance your career. Let's talk about how we can help one another succeed.

Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet the ever-changing demands of a technology-driven world. We are grounded in the belief that "improving the work is the work" as we drive to create simple, easy, and fast solutions for our customers. Your ability to adapt, learn, and innovate helps increase revenue, reduce operational costs, and mitigates risk.

ETO provides opportunities for you to own your career growth through Diversity, Equity, and Inclusion, Women in Technology, and Workforce of the Future initiatives that allow you to network across the organization, volunteer in our community, and build your technical and soft skills. Together we are building a culture that values diversity and creates a space of belonging for all our team members. We believe that investing in your success is an investment in our customers and our business. Our people are what sets us apart and make us great.

Location

Zions Technology Center - 7860 South Bingham Junction Blvd, Midvale, UT 84047.

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

Benefits: 

• Medical, Dental and Vision Insurance - START DAY ONE! 
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.