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Manager Restaurant Call Center Jobs (NOW HIRING)

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

Select Source Sales

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Call Center Manager

Corona, CA · On-site

$35 - $45/hr

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team ...

One, Inc.

Manager, Call Center

Knoxville, TN · On-site

Manager, Call Center Department: Support Reports To: VP, Customer Support Operations Location: 8351 E Walker Springs Lane, Suite 202, Knoxville, TN 37923 Time Zone: Eastern Overview: The Call Center ...

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Manager Restaurant Call Center information

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How much do manager restaurant call center jobs pay per year?

As of Jul 19, 2026, the average yearly pay for manager restaurant call center in the United States is $54,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $63,500.00 per year, depending on experience, location, and employer.

What is the difference between Manager Restaurant Call Center vs Customer Service Manager?

AspectManager Restaurant Call CenterCustomer Service Manager
CredentialsExperience in call center operations, industry-specific knowledgeCustomer service experience, leadership skills, relevant certifications
Work EnvironmentCall center setting, handling inbound/outbound calls for restaurant servicesOffice environment, overseeing customer service teams across various channels
Employer & Industry UsageRestaurants, hospitality, food service companies with call centersRetail, hospitality, service industries managing customer relations
Comparison Search IntentUnderstanding roles in restaurant call centersManaging customer service teams across industries

The Manager Restaurant Call Center focuses on overseeing call center operations specific to restaurant services, including handling reservations, orders, and customer inquiries. In contrast, a Customer Service Manager manages broader customer service teams across various industries, emphasizing overall customer satisfaction and service quality. While both roles require leadership and communication skills, the Manager Restaurant Call Center is specialized in call center environments within the restaurant industry.

What restaurant pays the most for managers?

Among restaurant managers, those working for high-end or luxury restaurant chains tend to earn the highest salaries, often exceeding $70,000 annually. Factors such as location, experience, and the size of the restaurant also influence compensation, with some managers earning over $100,000 in top markets and upscale establishments.

What is the highest paid position in a restaurant?

In a restaurant, the highest paid position is typically the general manager, who oversees operations, staff, and finances. Executive chefs or head chefs can also earn high salaries, especially in upscale establishments, but generally less than general managers. Compensation varies based on location, restaurant size, and experience.

How much do you get paid as a restaurant manager?

Restaurant managers typically earn an average salary ranging from $45,000 to $75,000 annually, depending on location, experience, and the size of the establishment. Compensation may also include bonuses, benefits, and opportunities for advancement. Salaries can vary widely based on the restaurant's size and the manager's responsibilities.

What does a manager do in a call center?

A manager in a call center oversees daily operations, manages staff, ensures customer service standards are met, and handles escalations. They also analyze performance metrics, implement training, and coordinate schedules to improve efficiency and customer satisfaction.
What cities are hiring for Manager Restaurant Call Center jobs? Cities with the most Manager Restaurant Call Center job openings:
What are the most commonly searched types of Restaurant Call Center jobs? The most popular types of Restaurant Call Center jobs are:
What states have the most Manager Restaurant Call Center jobs? States with the most job openings for Manager Restaurant Call Center jobs include:
Manager Restaurant Call Center jobs near you
Call Center Manager

Call Center Manager

TransCore

Union, NJ

$80K - $99K/yr

Full-time

Re-posted 15 days ago

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

116th of 143 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey.  

Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role involves managing a team of customer service representatives, monitoring key performance indicators (KPIs), implementing process improvements, and ensuring compliance with company policies and service standards.

Salary Range: $80,000 - 99,000/yr., based upon skills and experience. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Oversee daily operations of the call center to ensure efficient service delivery
  • Supervise, coach, and develop call center staff to meet performance goals
  • Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction
  • Implement and maintain quality assurance standards through call monitoring and feedback
  • Manage staff schedules and ensure adequate coverage across shifts
  • Handle escalated customer issues and ensure timely resolution
  • Identify and implement process improvements to enhance productivity and service quality
  • Prepare and present performance reports and operational metrics to leadership
  • Ensure effective use of call center technologies and coordinate with IT for system support
  • Enforce company policies, regulatory requirements, and industry standards.
  • Perform other duties as directed by TransCore management.

Requirements and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

  • Five (5) years call center management experience required.
  • Three (3) years experience in toll industry customer service is required.
  • Demonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms.
  • Excellent interpersonal and communication skills, including the ability to communicate information and ideas to an individual or in a large group setting.
  • Ability to manage multiple priorities, manage time effectively, and easily adapt to change.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee may be seated for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.                                      

* TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities. 

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