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Manager Remote Disney Customer Service Jobs (NOW HIRING)

Sharecare

Customer Service Manager - Remote

Job Summary: Under the direction of the Sr Manager of Customer Service, the Customer Service Manager will oversee a team of Customer Service Representatives and/or Engagement Specialists.

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How much do manager remote disney customer service jobs pay per year?

As of Aug 12, 2026, the average yearly pay for manager remote disney customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Remote Disney Customer Service vs Customer Service Representative?

AspectManager Remote Disney Customer ServiceCustomer Service Representative
CredentialsLeadership experience, management skills, possibly supervisory certificationsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, team management, strategic planningRemote or on-site, direct customer interaction
Employer & IndustryDisney, entertainment and mediaVarious companies, retail, hospitality, entertainment
Common Search/ComparisonLeadership, management, team oversightCustomer interaction, problem-solving

The main difference between Manager Remote Disney Customer Service and Customer Service Representative lies in their responsibilities and experience. Managers oversee teams, develop strategies, and handle higher-level issues, while Customer Service Representatives focus on direct customer interactions and support. Both roles may be remote and require strong communication skills, but the managerial position demands leadership experience and strategic planning.

What cities are hiring for Manager Remote Disney Customer Service jobs? Cities with the most Manager Remote Disney Customer Service job openings:
What are the most commonly searched types of Remote Disney Customer Service jobs? The most popular types of Remote Disney Customer Service jobs are:
What states have the most Manager Remote Disney Customer Service jobs? States with the most job openings for Manager Remote Disney Customer Service jobs include:
What job categories do people searching Manager Remote Disney Customer Service jobs look for? The top searched job categories for Manager Remote Disney Customer Service jobs are:
Manager Remote Disney Customer Service jobs near you
Infographic showing various Manager Remote Disney Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Manager - Remote

Sharecare

Remote

Full-time

Posted 19 days ago

Sharecare rating

7.3

Company rating: 7.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

305th of 887 rated healthcare providers

Job description

Job Description:
Job Summary:
Under the direction of the Sr Manager of Customer Service, the Customer Service Manager will oversee a team of Customer Service Representatives and/or Engagement Specialists. Responsibilities include the coaching, development and daily support and management of the team. In addition, the Customer Service Manager is responsible for metric and quality performance monitoring. The successful candidate will recognize, embrace, and support the philosophy, mission, values, and vision of Sharecare. Demonstration of these values will be evident by leadership practices, integrity, and a demeanor consistent with the culture of professionally representing Sharecare. Analytical, decision-making prioritizing and leadership skills, along with considerable tact and diplomacy, are all extremely important.
Essential Job Functions:
Team Supervision: Oversee daily operations and performance of customer service representatives.
  • Manages, coaches and trains staff to meet established performance standards.
  • Performs regular call monitoring & audits of staff phone conversations to ensure that accurate information is being articulated to patients and customers.
  • Monitors phone system and call volume throughout the day; ensure the phones have the proper staffing, reporting any trends in call volume to the WF Manager ensuring the phones are answered within the established Service Level Agreements.

Complaint Resolution: Handle escalated customer complaints or complex issues.
  • Communicate and meet with Clients as needed, including but not limited to implementations, complaint resolution and process improvement discussions.

Training and Development: Facilitate staff training sessions and support career development.
  • Monitors staff attendance and performance daily; handling the disciplinary process when necessary to correct overall performance.
  • Holds team meetings to ensure effective communication, continuous training, and positive engagement across the team.
  • Analyzes trends and conducts recurrent training as required by analysis of monitored calls

Performance Monitoring: Track and report on key performance indicators and service metrics.
  • Work closely with Vendor(s) to ensure Service Levels and KPIs are maintained.
  • Ensures consistency in service delivery by the entire team to drive contractual outcomes and positive customer experience.
  • Evaluates and communicates overall team performance expectations and feedback to their staff.

Process Improvement: Identify opportunities to enhance processes and improve service efficiency.
  • Works closely with the Sr Manager of Customer Service and Director of Provider Engagement to establish short term and long-term goals for the Customer Service team and the department.
  • Coaches and develops staff to address areas of concern and identify potential professional development opportunities.
  • Uses proactive support and communication to Client Operations, Workforce Management, and Training teams.
  • Collaboratively works with peer Customer Service Managers to identify cross-team improvement opportunities and foster an environment of support and comradery.
  • Some travel may be required
  • Additional responsibilities may vary depending on need.

Specific Skills/ Attributes:
  • Positive attitude
  • Demonstrates time management skills
  • Team player
  • Flexible

Qualifications:
  • Minimum of 2 years Call Center Customer Service experience
  • College degree or demonstrated professional leadership experience
  • Excellent verbal and written communication skills
  • Detail oriented and well organized
  • Demonstrates follow through on assignments
  • Effectively navigates telephony and Computer Information Systems technology
  • Displays sound judgment and critical thinking skills
  • Available to work all shifts / days as needed
  • Ability to deliver and receive feedback to include difficult discussions
  • Ability to maintain a high degree of confidentiality
  • Proficient with MS Office
  • Ability to work flexible hours and shifts

Sharecare, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

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About Sharecare

Sourced by ZipRecruiter

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

2009

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