Manager Product Optimization Jobs (NOW HIRING)

POSITION SUMMARY
We are seeking a strategic Senior Salesforce Product Manager to drive the product vision, roadmap, and execution of our Salesforce platform initiatives while championing user-centric design and data-driven decision making. This role combines deep product management expertise with Salesforce platform knowledge, business analysis, and stakeholder management responsibilities. The ideal candidate will serve as both a product strategist and execution leader, ensuring our Salesforce solutions deliver maximum business value while driving user adoption and satisfaction across the organization.
PRIMARY RESPONSIBILITIES
Product Strategy & Roadmap Management (35%)

D

efine and own the comprehensive Salesforce product vision, strategy, and multi-year roadmap aligned with business objectives

C

onduct market research, competitive analysis, and user needs assessment to identify product opportunities and innovation areas

C

ollaborate with executive leadership to translate business strategy into actionable product initiatives and feature requirements

P

rioritize product backlog and feature development based on business value, user impact, technical feasibility, and ROI analysis

E

stablish product success metrics, KPIs, and measurement frameworks to track product performance and user satisfaction

D

rive product discovery sessions and ideation workshops with cross-functional teams and stakeholders

M

anage product portfolio decisions including feature sunset, platform consolidation, and technology investment priorities
Requirements Management & Business Analysis (25%)

L

ead comprehensive requirements gathering sessions with business stakeholders, subject matter experts, and end users

T

ranslate complex business needs into detailed functional requirements, user stories, and acceptance criteria

C

onduct thorough business process analysis and workflow optimization to maximize Salesforce platform value

P

artner with solution architects to ensure technical feasibility and optimal implementation approaches for product features

C

reate and maintain detailed product specifications, wireframes, and process flow documentation

F

acilitate requirements validation sessions and user acceptance testing coordination

M

anage scope changes, requirements traceability, and impact analysis throughout product development lifecycle
Stakeholder Management & Communication (20%)

S

erve as primary product liaison between business units, technical teams, and executive leadership

C

onduct regular stakeholder updates, product demos, and executive presentations on product progress and outcomes

M

anage stakeholder expectations through transparent communication of timelines, dependencies, and delivery commitments

F

acilitate cross-functional collaboration between development, QA, operations, and business teams

L

ead product steering committee meetings and strategic planning sessions

B

uild strong relationships with key business champions and power users to drive product advocacy

C

oordinate with external vendors and third-party solution providers for integrated product offerings
User Experience & Adoption (10%)

C

hampion user-centric design principles and advocate for optimal user experience across all product touchpoints

C

onduct user research, usability testing, and feedback collection to inform product design and enhancement decisions

P

artner with UX/UI teams to create intuitive, efficient, and engaging user interfaces within Salesforce platform constraints

D

esign and implement user adoption strategies including training programs, change management, and support documentation

M

onitor user engagement metrics, adoption rates, and satisfaction scores to identify improvement opportunities

L

ead user feedback collection initiatives and product advisory board sessions

D

evelop user personas and journey mapping to guide product development priorities
Product Delivery & Performance (10%)

W

ork closely with development teams using agile methodologies to ensure timely and quality product delivery

M

onitor product development progress, identify risks, and implement mitigation strategies to meet delivery commitments

C

oordinate product launches including rollout planning, communication strategies, and success measurement

A

nalyze product performance data, user behavior analytics, and business impact metrics to inform future product decisions

M

anage product backlog grooming, sprint planning participation, and continuous improvement initiatives

O

versee quality assurance processes and user acceptance testing for product releases

D

rive post-launch product optimization and iterative enhancement based on performance data and user feedback
QUALIFICATIONS
Required

B

achelor's degree in Business Administration, Computer Science, Information Technology, or related field

8

+ years of product management experience with at least 4 years focused on Salesforce or CRM platforms

S

trong background in Service Cloud, Sales Cloud, or other core Salesforce product areas

P

roven experience in requirements gathering, business analysis, and stakeholder management

E

xperience with agile product development methodologies and cross-functional team collaboration

E

xcellent analytical skills with experience in data-driven product decision making

O

utstanding communication and presentation skills for executive and technical audiences

E

xperience with product analytics tools and performance measurement frameworks
Preferred

M

aster's degree in Business Administration (MBA) or related advanced degree

S

alesforce certifications including Platform App Builder, Administrator, or Product Specific Consultant certifications

P

roduct Management certification (CPM, AIPMM) or equivalent professional credential

P

revious experience in consulting, client-facing, or customer success roles

B

ackground in user experience design, market research, or business intelligence

E

xperience with Salesforce ecosystem tools including AppExchange, Lightning Platform, and integration technologies

K

nowledge of emerging technologies and their application to Salesforce platform evolution
KNOWLEDGE, SKILLS, AND ABILITIES
Product Management Expertise

D

eep understanding of product management principles including product discovery, validation, and go-to-market strategies

S

trong analytical and problem-solving skills with ability to synthesize complex business requirements into actionable product features

E

xperience with product roadmapping, prioritization frameworks (RICE, Value vs. Effort), and backlog management

K

nowledge of user-centered design principles, usability best practices, and customer journey optimization

A

bility to balance competing priorities and make data-driven decisions in fast-paced, resource-constrained environments

U

nderstanding of product lifecycle management from concept through retirement
Salesforce Platform Knowledge

C

omprehensive understanding of Salesforce platform capabilities including declarative development, custom objects, and workflow automation

K

nowledge of Salesforce integration patterns, APIs, and third-party application ecosystem

U

nderstanding of Salesforce data model, security framework, and scalability considerations

F

amiliarity with Salesforce release cycles, feature development process, and platform roadmap

E

xperience with Salesforce reporting, dashboards, and analytics for product performance measurement

K

nowledge of Salesforce best practices for user adoption, change management, and organizational transformation
Business Analysis and Communication

E

xcellent requirements elicitation skills including stakeholder interviews, workshops, and process analysis

S

trong documentation skills for creating user stories, acceptance criteria, and functional specifications

A

bility to translate technical concepts for business audiences and business needs for technical teams

E

xperience in process improvement, workflow optimization, and business case development

S

kills in data analysis, reporting, and visualization for product performance measurement

P

roven ability to influence without authority and drive consensus among diverse stakeholders
Leadership and Strategic Thinking

S

trategic thinking skills with ability to balance long-term product vision with immediate tactical needs

E

xperience leading cross-functional teams and managing complex stakeholder relationships

S

trong leadership presence with ability to drive product decisions and resolve competing priorities

I

nnovation mindset with focus on emerging trends, competitive landscape, and market opportunities

A

bility to work effectively in matrix organizations and collaborate across multiple business units

C

ustomer-focused approach with commitment to delivering exceptional user experiences and business outcomes