ZipRecruiter

Log In

1

Manager Pos Technical Support Jobs in California

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Manage customer communications and expectations until the closure of each case We are looking for:

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Manage customer communications and expectations until the closure of each case We are looking for:

ZEISS

Technical Support Coordinator

Dublin, CA · On-site

$25 - $31/hr

The Technical Support Coordinator must facilitate the transfer of customer call to the appropriate ... Ability to self-manage in a high-paced, high-energy environment. * Excellent customer service ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Position Overview MetroSys is seeking a dependable and customer-focused Technical Support ... Experience using ticketing systems to manage incidents and service requests. * Excellent ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Manage customer communications and expectations until the closure of each case Job Requirements: An ...

DURAVANT LLC

Technical Support Engineer

Woodland, CA · On-site

$80K - $110K/yr

Provide technical support to customers and field service teams via phone, email, remote connections, and case management systems * Diagnose and resolve complex equipment issues involving electrical ...

nantmedia

Technical Support Specialist

El Segundo, CA · On-site

The Technical Support Specialist serves as the primary technical resource for end-user technology ... Experience creating and managing user accounts, password resets, and access permissions using ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Manage customer communications and expectations until the closure of each case We are looking for:

Socure

Technical Support Engineer

San Francisco, CA · On-site

$90K - $115K/yr

Reporting to the Manager of Technical Support, you will take full ownership of customer issues from initial triage through resolution, collaborating with cross-functional teams to ensure a seamless ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical ... Demonstrate ability to manage escalations and critical customer situations successfully. * Act as ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Manage customer communications and expectations until the closure of each case We are looking for:

Aseva

Technical Support Specialist

Santa Barbara, CA · On-site

They are hiring a Technical Assistance Center (TAC) Agent to manage and resolve customer support tickets across various communication channels, ensuring effective issue resolution and customer ...

previous pagenext page

Showing results 21-40

All JobsPos Technical Support JobsManager Pos Technical Support JobsManager Pos Technical Support Jobs in California

Manager Pos Technical Support information

What is the difference between Manager Pos Technical Support vs Technical Support Supervisor?

AspectManager Pos Technical SupportTechnical Support Supervisor
ResponsibilitiesOversees technical support teams, develops strategies, manages escalationsSupervises daily support operations, guides support staff, handles customer issues
Required CredentialsBachelor's degree, technical certifications, leadership experienceTechnical knowledge, experience in support roles, supervisory skills
Work EnvironmentOffice-based, team management, strategic planningSupport centers, customer service environment, team oversight
Industry UsageCommon in IT, telecom, and tech companiesWidely used in tech, electronics, and service industries

The main difference between Manager Pos Technical Support and Technical Support Supervisor lies in scope and responsibilities. The manager focuses on strategic planning and team leadership, while the supervisor handles daily operations and customer issues. Both roles require technical knowledge and leadership skills, but the manager typically has broader responsibilities and higher-level decision-making authority.

What are the most commonly searched types of Pos Technical Support jobs in California? The most popular types of Pos Technical Support jobs in California are:
What cities in California are hiring for Manager Pos Technical Support jobs? Cities in California with the most Manager Pos Technical Support job openings:
Manager Pos Technical Support jobs near you

Technical Support Specialist

RED Digital Cinema

Anaheim, CA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

RED is the leading manufacturer of professional digital cinema cameras. RED's modular camera system and groundbreaking image quality are by far the best on the market today! RED continues to break ground with new products like the Z Mount KOMODO-X and V-RAPTOR-X. RED was used for major productions like The Queen's Gambit, The Social Dilemma, My Octopus Teacher, The Suicide Squad, The Morning Show, Russian Doll, Squid Game, Matrix, Red Notice, and Mank. In addition, RED has been selected as the camera of choice in 3 major productions, winning 2 Oscars and 3 Emmys in the cinematography category. This is an exciting time for RED as a Nikon Group Company!


JOB DESCRIPTION

The Technical Support Specialist is a critical position within the RED Product Support team that delivers RED customers the support they need through multiple communication channels including support tickets, and phone calls while providing the best possible customer service experience. The Technical Support team is an escalation point in our Product Support department, providing in-depth detailed and direct troubleshooting to our wide range of customer profiles.


Responsibilities include but are not limited to:


General Product Support Responsibilities:

  • Provide after-sales support and direct communication to RED customers
  • Maintain understanding of all current RED policies, procedures and processes
  • Maintain and exceed service-level agreement performance benchmarks
  • Maintain knowledge of all current and legacy RED products, specifications, technology, programs and announcements
  • Manage a high volume of inbound and outbound emails, tickets and calls


Technical Support Responsibilities:

  • Facilitate and maintain cross-functional communication with various teams (i.e. Product Support, Sales, Engineering, Product Management, etc.)
  • Troubleshoot advanced technical issues with customers
  • Perform supplemental end user testing on RED products
  • Fill out standardized intake forms to ensure data going to Repair team is complete and all necessary items are requested up front to minimize cases where Repair has to stop and request additional information/items
  • Filter out simple requests so more time can be spent handling field issues
  • Proactively search online forums for reported issues, reach out to customers, and resolve the issue
  • Provide after-hours emergency support for customers experiencing issues and needing immediate help on-set or in the field
  • Handle all assigned customer issues thoroughly and thoughtfully within the stated Service Level Agreements


Requirements


  • BA/BS or equivalent degree preferred
  • 12+ months of experience with professional digital cinema cameras and/or software and post-production workflow solutions
  • Working knowledge of professional production solutions and RED products
  • Possess a strong desire for self-improvement and technical growth
  • Experience with support ticketing system, Zendesk preferred
  • Experience with productivity tools such as Office Suite
  • 3+ years’ experience in a customer support or technical support position
  • Proven problem solving and troubleshooting ability
  • Demonstrated ability to develop a resolution plan for escalated customer issues
  • Excellent customer service and interpersonal skills
  • Strong written and verbal communication
  • Detail oriented with excellent organizational and time management skills
  • Comfortable working through ambiguous situations and ability to prioritize multiple tasks
  • Develop and execute both personal and team goals for continuous growth and improvement
  • Diplomatic skills, such as tact and patience when dealing with customers and must handle complaints within the constraints of company policy
  • Passionate about relentless improvement of customer experience and exceeding all customer expectations
  • Capacity for strategic thinking and developing ever-improving processes
  • Multi-lingual is a plus

Apply