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Manager Patient Program Jobs in California (NOW HIRING)

AltaMed Patient Service Center Manager If you are as passionate about helping those in need as you ... Tuition Reimbursement Program * Corporate Employee Discounts * Employee Referral Bonus Program

The Manager of the Patient Service Center establishes policies, procedures, strategies, and tactics ... Tuition Reimbursement Program * Corporate Employee Discounts * Employee Referral Bonus Program

AltaMed Patient Service Center Manager If you are as passionate about helping those in need as you ... Tuition Reimbursement Program * Corporate Employee Discounts * Employee Referral Bonus Program

Summary The Manager of Patient Experience Optimization is responsible for the patient experience ... Demonstrated experience leading the development of team member education and development programs ...

We are seeking a strong Patient Access Manager with hospital-based Admitting experience to support ... programs; calling for repairs; evaluating and implementing upgrades. Quality Assurance / Compliance

We are seeking a strong Patient Access Manager with hospital-based Admitting experience to support ... programs; calling for repairs; evaluating and implementing upgrades. Quality Assurance / Compliance

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Manager Patient Program information

What are the roles and responsibilities of a Manager Patient Program?

A Manager Patient Program oversees the development, implementation, and management of programs designed to support patients throughout their healthcare journey. Their responsibilities include coordinating with healthcare providers, ensuring compliance with regulations, managing program staff, and analyzing program effectiveness. They also work to improve patient outcomes, address patient needs, and may be involved in training, budgeting, and reporting. This role requires strong organizational, communication, and leadership skills to ensure patient programs run smoothly and meet their objectives.

What are common challenges faced by a Manager Patient Program, and how can they be effectively addressed?

A Manager Patient Program often encounters challenges such as coordinating between multiple healthcare providers, ensuring consistent patient engagement, and adapting to evolving healthcare regulations. Effective communication, robust data management systems, and ongoing training for team members can help address these challenges. Additionally, building strong relationships with stakeholders and regularly assessing program outcomes are crucial for maintaining quality and compliance in patient programs.

What are the key skills and qualifications needed to thrive as a Manager Patient Program, and why are they important?

To thrive as a Manager Patient Program, you need a background in healthcare management, strong organizational skills, and experience in patient support or program coordination, often supported by a relevant degree. Familiarity with healthcare software systems, data tracking tools, and sometimes certifications like PMP or Lean Six Sigma are commonly required. Excellent interpersonal communication, leadership, and problem-solving abilities help in managing teams and maintaining high patient satisfaction. These skills and qualities are crucial for ensuring effective program delivery, regulatory compliance, and optimal patient outcomes.

What is the difference between Manager Patient Program vs Patient Services Coordinator?

AspectManager Patient ProgramPatient Services Coordinator
CredentialsBachelor's degree, healthcare certification often preferredHigh school diploma or equivalent, healthcare experience beneficial
Work EnvironmentOffice-based, healthcare organizations, hospitalsClinic or hospital front desk, patient interaction areas
Employer & IndustryHealthcare providers, insurance companies, patient advocacy groupsHospitals, clinics, outpatient centers
Primary ResponsibilitiesOverseeing patient programs, coordinating care initiatives, managing staffAssisting patients, scheduling, providing information, handling inquiries

The Manager Patient Program typically has more strategic and administrative responsibilities, focusing on program development and management. In contrast, the Patient Services Coordinator handles direct patient interactions and day-to-day support. Both roles are essential in healthcare settings but differ in scope and focus.

What cities in California are hiring for Manager Patient Program jobs?

Cities in California with the most Manager Patient Program job openings:

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago


CommonSpirit Health rating

6.9

Company rating: 6.9 out of 10

Based on 537 frontline employees who took The Breakroom Quiz

453rd of 893 rated healthcare providers


Job description

Founded in 1926, Dignity Health - Glendale Memorial Hospital and Health Center is a 334-bed, acute care, nonprofit hospital. Serving over 70,000 patients annually, the hospital offers a full complement of services including a Level III NICU, heart care, wound care and surgical services. Additionally, Glendale Memorial Hospital has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Thrombectomy-Capable Stroke Center and a SRC Center of Excellence for Robotic Surgery and Colorectal Surgery.

One Community. One Mission. One California.


As our Manager of Patient Safety and Risk at Glendale Memorial Hospital and Health Center, you will oversee the facility's Patient Safety Program, including the Patient Safety Plan requirements for the collection, analysis and reporting of events and patient safety data, investigation of events and near misses, and will ensure all accreditation and regulatory requirements for patient safety are fully met. 
 
Every day, you will participate in system office initiatives and programs to mitigate identified risks which result in reduced costs, reduced adverse patient outcomes, and safer patient care. You will also coordinate claim team requests and collaborate with other key stakeholders to implement learnings from claims. You will also spearhead the the coordination of all legal documents related to hospital liability.
 
To be successful in this role, you will need to leverage your expertise to be proactive, always thinking ahead and having solutions ready. You will need to be an educator with strong communication skills. Our ideal candidate will be a Registered Nurse (RN) with experience in patient safety and risk management for a general acute-care Hospital.
 

We are offering relocation assistance to all hires who meet relocation eligibility requirements, and we are offering a sign-on bonus up to 10% of salary to fully qualified external hires. 

Additional incentives for this position include an annual performance-based bonus program, annual employer-funded retirement contribution (no employee contribution required), no-cost medical coverage for the employee, and 29 days PTO accrued annually.


Required Education and Experience: 
  • Bachelor's degree required, or five (5) years of related job or industry experience in lieu of degree.
  • Minimum of three (3) years of risk management, patient safety and/or other related professional experience and a minimum of two (2) years of experience managing/supervising employees and/or vendors required.

Required Special Skills and Training: 

  • Experience with the event reporting process, root cause analyses, and event investigation/review.
  • Experience with patient compliant/grievance investigations and prompt resolution.
  • Knowledge of the risks faced by patients in a healthcare environment, and the ability to take steps to reduce these risks.
  • Familiar with all legal documents related to hospital liability, including management of subpoenas, Summaries and Complaints and other related activities.
  • Knowledge of federal, state and local healthcare related laws and regulations; ability to comply with these in healthcare practices and activities.
  • Knowledge of the risks faced by patients in a healthcare environment, and the ability to take steps to reduce these risks.
  • Experience with risk and the implementation of HPI and cause analysis.
  • Strong professional, organizational and interpersonal skills for working with teams, physicians, committees and senior management.
  • Excellent communication skills (oral and written), presentation style, including the ability to concisely present data to leaders, clinicians and staff at all levels of the organization.

Preferred Qualifications: 

  • Licensure as a Registered Nurse (RN).

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