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Manager Order Management Jobs in Tennessee (NOW HIRING)

ASTEC

Customer_Order Program Manager

Chattanooga, TN · On-site

ABOUT THE POSITION The Customer Order Program Manager will serve as the enterprise lead and ... O scales. You will act as the primary 'gatekeeper' of portfolio integrity, ensuring that data ...

Management Solutions LLC

Project Manager

Knoxville, TN · On-site

Support use, maintenance, and improvement of task order management portal(s), tracking tools, and operational reporting systems. * Monitor task order activities, status updates, documentation, and ...

Management Solutions LLC

Project Manager

Knoxville, TN · On-site

Support use, maintenance, and improvement of task order management portal(s), tracking tools, and operational reporting systems. * Monitor task order activities, status updates, documentation, and ...

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All JobsOrder Management JobsManager Order Management JobsManager Order Management Jobs in Tennessee

Manager Order Management information

See Tennessee salary details

$25.9K

$63.4K

$131.2K

How much do manager order management jobs pay per year?

As of Aug 6, 2026, the average yearly pay for manager order management in Tennessee is $63,439.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a manager order management, and why are they important?

To thrive as a Manager Order Management, you need expertise in supply chain processes, order fulfillment, inventory control, and a relevant bachelor’s degree, often in business or logistics. Familiarity with ERP systems like SAP or Oracle, order processing software, and sometimes APICS certification is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and resolve issues across departments. These abilities ensure efficient order processing, customer satisfaction, and smooth coordination between sales, logistics, and operations.

What does a manager order management do?

A Manager of Order Management oversees the end-to-end process of order fulfillment within a company. This includes managing the order entry, processing, and delivery to ensure customers receive their products accurately and on time. They coordinate with various departments such as sales, logistics, and customer service to resolve any issues and streamline operations. Additionally, they analyze performance metrics to improve efficiency and maintain customer satisfaction.

How does a manager order management typically collaborate with other departments to ensure timely and accurate order fulfillment?

A Manager Order Management works closely with sales, supply chain, logistics, and customer service teams to streamline the order-to-delivery process. They coordinate with sales to verify order details, partner with supply chain to monitor inventory levels, and work alongside logistics to schedule shipments. Effective communication and problem-solving skills are essential, as the role often involves resolving discrepancies or delays quickly to maintain customer satisfaction. Regular cross-departmental meetings and updates are common to ensure alignment and address challenges proactively.

What is the difference between Manager Order Management vs Customer Service Manager?

AspectManager Order ManagementCustomer Service Manager
Primary FocusOverseeing order processing, fulfillment, and logisticsManaging customer support, satisfaction, and service quality
Required SkillsSupply chain knowledge, order systems, coordinationCommunication, problem-solving, customer relations
Work EnvironmentOperations, logistics, supply chain departmentsCustomer service centers, client-facing roles
Common CertificationsSupply chain certifications, ERP system trainingCustomer service certifications, leadership training

The Manager Order Management primarily focuses on overseeing the order fulfillment process, ensuring timely delivery, and coordinating logistics. In contrast, the Customer Service Manager concentrates on maintaining high customer satisfaction, resolving client issues, and managing support teams. Both roles require strong communication skills, but their core responsibilities and work environments differ significantly.

What are the most commonly searched types of Order Management jobs in Tennessee? The most popular types of Order Management jobs in Tennessee are:
What are popular job titles related to Manager Order Management jobs in Tennessee? For Manager Order Management jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Manager Order Management jobs in Tennessee look for? The top searched job categories for Manager Order Management jobs in Tennessee are:
What cities in Tennessee are hiring for Manager Order Management jobs? Cities in Tennessee with the most Manager Order Management job openings:
Manager Order Management jobs near you
Infographic showing various Manager Order Management job openings in Tennessee as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $63,439 per year, or $30.5 per hour.

(CSSNA) Customer Order Management Representative

Hire Talent

Nashville, TN • On-site

$15.50 - $21/hr

Other

Re-posted 26 days ago

Job description

Customer Order Management Representative

Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.

Key Responsibilities:
  • Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
  • Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
  • Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
  • Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
  • Maintain accurate records of all internal and external interactions in the appropriate database/system.
  • Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
  • Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.
  • Knowledge of Quality Management Systems.
  • Support Supervisor with hosting customer visits at local facility.
  • Distribute standard and customized internal and customer reports.
  • Understand Customer Order Management policies, procedures and metrics.
  • Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
  • Participate in/lead process improvement projects.
  • This is a hybrid role 60 - 40, working Monday and Tuesday in office are mandatory, the third date candidate can pick between Wednesday and Friday, the rest of the two days of the week candidate can work remote.

Working hours are 8am-5pm but the hours can be flexible to 7am-4pm.

Top 3 Skills we are looking for:

  • Candidate must be bilingual - Spanish and English - Written and verbal (required)
  • Experience with Excel
  • Order management experience

Additional Manager notes: This role is not a call center position. The day-to-day activities includes customer service, customer support, working in a customer order management environment, and understanding expectations of supply chain. This candidate will be working on accounts and closely with customers while checking the status of orders. Role will be extended if not hired on after assignment. The ideal candidate will have more than 1 year of experience.

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