Knoxville, TN · On-site +1
Will consider a hybrid or remote location for the right candidate. What We Offer: * Competitive ... and order management, they will develop a proactive sales culture focused on opportunity ...
Knoxville, TN · On-site +1
Will consider a hybrid or remote location for the right candidate. What We Offer: * Competitive ... and order management, they will develop a proactive sales culture focused on opportunity ...
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... order management techniques, and customer complaint resolution. * Establishes and adjusts billing ... Can be exposed to outdoor weather conditions. #LI-KB1 #LI-Remote This amount is what we reasonably ...
... order management techniques, and customer complaint resolution. * Establishes and adjusts billing ... Can be exposed to outdoor weather conditions. #LI-KB1 #LI-Remote This amount is what we reasonably ...
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
... while coordinating order management and administrative support. Direct-to-Consumer Market ... Self-motivated, collaborative, and comfortable working independently in a remote environment.
New
A Remote Order Management job involves overseeing and processing customer orders from a remote location. Responsibilities typically include order entry, tracking shipments, resolving discrepancies, and coordinating with suppliers or internal teams. Strong communication, attention to detail, and familiarity with order management software are often required. This role helps ensure a smooth purchasing experience for customers while optimizing order fulfillment processes.
One of the main challenges in Remote Order Management is coordinating efficiently with cross-functional teams and customers without face-to-face interaction, which requires clear communication and proactive follow-up. Managing multiple orders simultaneously while remaining accurate and meeting tight deadlines can also present difficulties, especially during peak seasons. To succeed, professionals use digital tools to track orders, maintain meticulous records, and set clear priorities. Staying organized and adaptable allows you to overcome obstacles and ensure a smooth, reliable order fulfillment process from a remote setting.
To thrive as a Remote Order Management professional, you should have strong organizational skills, attention to detail, and experience in supply chain or customer service roles, often supported by a relevant degree or equivalent experience. Familiarity with order management software, ERP systems, and CRM tools is typically required, and certifications in logistics or supply chain can be advantageous. Exceptional communication, problem-solving abilities, and time management help you excel in coordinating orders and resolving issues remotely. These skills ensure accurate and timely order processing, positive customer experiences, and efficient collaboration with team members across locations.
Full-time
Posted 9 days ago
7.5
Based on 32 frontline employees who took The Breakroom Quiz
265th of 487 rated machine equipment manufacturers
Job Description:
The Opportunity:
JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we're always looking to get stronger across North America, Europe, and Asia. Join us as an Inside Sales Manager - Aftermarket in Holland, MI as we work together to bring innovative automation solutions to life.
Location Type: This is a full-time salary position based onsite in Holland, MI (preferred). Will consider a hybrid or remote location for the right candidate.
What We Offer:
Competitive wages, medical benefits starting your first day, and paid parental leave
Opportunity to work on customized, 1-of-1 automation projects
A collaborative, engineering-driven environment
Career growth and skill development opportunities
A role where craftsmanship and quality truly matter
Work with cutting edge and innovative technologies
Role Overview
The Aftermarket Inside Sales Manager is responsible for directing and managing the overall Aftermarket Inside Sales function, including strategic planning, operational leadership, sales process optimization, workforce management, and revenue growth initiatives. This role establishes priorities, develops processes, appropriately allocates resources, and executes sales strategies that support Aftermarket objectives for the Inside Sales team. Leading the team through the daily execution of customer inquiries, parts quotations, and order management, they will develop a proactive sales culture focused on opportunity identification, customer engagement, and solution development. The Inside Aftermarket Sales Manager partners closely with Aftermarket Account Managers, Project Managers, Engineering, Supply Chain, and Logistics teams to ensure efficient quote-to-cash processes consistent with customer and company objectives. The Inside Sales Manager owns the transactional sales engine, including forecasting of Daily Parts, customer responsiveness, quote conversion, Inside Sales Representative productivity and lead generation from the installed base and is accountable for the development, implementation, and continuous improvement of policies, programs, and operational strategies supporting aftermarket sales performance.
How You'll Make an Impact:
Lead, coach, and develop the Inside Sales Representatives (ISR) to achieve sales, service, and productivity targets.
Supervise and manage the work of Inside Sales Rep team, including assigning work, setting priorities, evaluating performance, administering corrective action, and making recommendations regarding hiring, promotion, compensation adjustments, and termination.
Manage daily workflow and workload distribution to ensure timely response to customer inquiries, quote requests, and order processing.
Establish and monitor key performance indicators to manage effectiveness and efficiency of processes and develop corrective actions, process improvements, and resource allocation plans to address deficiencies.
Resolve customer escalation and coordinate with internal teams to ensure timely resolution.
Drive quote-to-order conversion through effective follow-up processes and coaching of ISR behaviors.
Monitor, manage, report and identify improvements to improve open-quote backlog and lost sales/ opportunities.
Make recommendations on the development of the Aftermarket divisional budget, while managing and monitoring the ISR budgets, forecasts, staffing plans, and operating expenses within approved LOA.
Ensure consistent use of CRM and other business systems to maintain accurate customer, quote and sales data.
Promote cross-selling and upselling for Aftermarket products and services during customer interactions.
Lead departmental strategic planning activities and recommend Inside Sales department improvements to support business objectives.
Collaborate with senior leadership on sales forecasting, capacity planning, workforce planning, and long-term growth strategies.
Serve as the primary management representative for the Inside Aftermarket Sales function and make decisions impacting departmental operations and business results.
Foster a team culture which includes monitoring customer buying patterns and performing market research to identify opportunities and increase account penetration.
Foster a team culture which includes account prospecting and proactive customer engagement to improve identify opportunities.
Develop and implement standard work, operating procedures, and best practices for inside sales activity.
Support pricing execution, discount compliance, and commercial policy adherence.
Exercise discretion in reviewing customer requirements, recommending commercial solutions, and making decisions within approved LOA.
Partner with Aftermarket Account Managers to support customer growth strategies and opportunity development.
Develop systems and processes to deliver high customer experience and satisfaction consistently.
Develop and maintain team performance dashboards and regularly communicate results, trends and improvement initiatives.
Recruit, onboard, train, continually develop and evaluate ISR team members.
Establish individual and team performance goals
Foster a customer-focused, accountable, and results-oriented culture
Support and when appropriate, lead implementation of customer engagement and workflow tools.
Ensure compliance with company policies, commercial practices, and quality standards.
Note: This list of responsibilities is by no means inclusive; however, it is intended to be a guideline for activities.
What You'll Bring:
5+ years working in a Sales or other customer-facing role required
2+ years leading teams required
Strong financial and commercial acumen required
Experience in the automation industry preferred
MS Office, Salesforce, Epicor and Windchill proficiency with advanced Excel skills required
Strong data analysis and reporting capabilities with sound decision making
Demonstrated oral and written communication skills
Proven ability to handle multiple projects and priorities
Exhibits a strong action orientation and takes initiative to solve problems
Demonstrated ability to work collaboratively with others, influence decisions, develop relationships, and build an effective team
Disclaimer: JR Automation requires candidates to successfully complete a 10-panel drug screen, physical examination, and background check.
Company Overview:
At JR Automation, A Hitachi Group Company, we discover potential, reimagine limits, and advance industry. When faced with a problem, we find a solution.
Together, we push what's possible to automate for tomorrow.
Join our team of 2,000+ at one of our 20+ facilities around the world and be a part of the most experienced team of advanced automation integrators.
Fueled by Possible.
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you need a reasonable accommodation to apply for a job at JR Automation, please send the nature of request and contact information to jrcareers@jrautomation.com. Queries other than accommodation requests will not be responded to.
Sourced by ZipRecruiter
Technology is driving today’s fast paced World and we create New Innovations that transform industries and society for the better. But without the brightest, most creative people people like you our achievements would not be possible. Join us and together let's start powering good to make the world a better place.
Electrical equipment, appliance, and component manufacturing
10,000+ Employees
Chiyoda-ku, TYO, JP
