This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with ...
As a Senior Manager, Lab Operations at Gilead, you will lead the Lab Operations function at the Gilead Alberta site in Edmonton, supporting Technical Development teams. This role is accountable for ...
As a Senior Manager, Lab Operations at Gilead, you will lead the Lab Operations function at the Gilead Alberta site in Edmonton, supporting Technical Development teams. This role is accountable for ...
... Management leads the development of clinical programs. S/he assumes overall responsibility for Branch Office operations in the absence of the Area Director. DUTIES AND RESPONSIBILITIES Oversee all ...
... Management leads the development of clinical programs. S/he assumes overall responsibility for Branch Office operations in the absence of the Area Director. DUTIES AND RESPONSIBILITIES Oversee all ...
The Manager, Residential Operations and Leasing is a key leadership role responsible for the overall operational, financial, and leasing performance of the residential rental portfolio. Sitting above ...
The Manager, Residential Operations and Leasing is a key leadership role responsible for the overall operational, financial, and leasing performance of the residential rental portfolio. Sitting above ...
General Manager - Fleet and Operations
Acheson, AB · On-site
CA$115K - CA$140K/yr
The Operations Manager and Office Manager report to this position which will oversee dispatch, truck drivers, routes, customer management, office management, billing and payables are maintained and ...
Quick apply
General Manager - Fleet and Operations
Acheson, AB · On-site
CA$115K - CA$140K/yr
The Operations Manager and Office Manager report to this position which will oversee dispatch, truck drivers, routes, customer management, office management, billing and payables are maintained and ...
This role supports the Pharmacy Operations Manager to ensure that pharmacy operations are conducted in accordance with federal, provincial, and local laws, accrediting body standards, and ...
This role supports the Pharmacy Operations Manager to ensure that pharmacy operations are conducted in accordance with federal, provincial, and local laws, accrediting body standards, and ...
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal ...
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal ...
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal ...
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal ...
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal ...
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal ...
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal ...
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal ...
The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results ...
The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results ...
Operations Supervisor
Edmonton, AB · On-site
Previous operations, transportation, waste management experience preferred Key Responsibilities * Direct supervision of all drivers, ensuring ongoing training Requirements:, discipline and procedural ...
Operations Supervisor
Edmonton, AB · On-site
Previous operations, transportation, waste management experience preferred Key Responsibilities * Direct supervision of all drivers, ensuring ongoing training Requirements:, discipline and procedural ...
Your ability to stay organized, communicate clearly, and manage shifting priorities helps every project stay on track.QualificationsMinimum 2 years of experience in operations, project coordination ...
Quick apply
Your ability to stay organized, communicate clearly, and manage shifting priorities helps every project stay on track.QualificationsMinimum 2 years of experience in operations, project coordination ...
Reporting to the Market Manager, the Operations Manager, ICS will work at the Customer Facility providing day-to-day strategic leadership in building a high performing, engaged team who delivers ...
Reporting to the Market Manager, the Operations Manager, ICS will work at the Customer Facility providing day-to-day strategic leadership in building a high performing, engaged team who delivers ...
Operations - Alberta Employment Type: Full-Time Requisition ID: 1896 Date Posted: July 8, 2026 ... Successful completion of the program builds readiness for future Assistant Store Manager, Yard ...
Operations - Alberta Employment Type: Full-Time Requisition ID: 1896 Date Posted: July 8, 2026 ... Successful completion of the program builds readiness for future Assistant Store Manager, Yard ...
Reporting to the Market Manager, the Operations Manager, ICS will work at the Customer Facility providing day-to-day strategic leadership in building a high performing, engaged team who delivers ...
Reporting to the Market Manager, the Operations Manager, ICS will work at the Customer Facility providing day-to-day strategic leadership in building a high performing, engaged team who delivers ...
This person will report to the Temporary Operations manager and work as part of the commissioning team and substitute the Temporary Operations manager and OCC control where necessary. What You'll Be ...
This person will report to the Temporary Operations manager and work as part of the commissioning team and substitute the Temporary Operations manager and OCC control where necessary. What You'll Be ...
Strathcona County is seeking an experienced and collaborative leader to join Information Technology Services (ITS) as the Manager, IT Support, Operations and Security. Reporting to the Director ...
Strathcona County is seeking an experienced and collaborative leader to join Information Technology Services (ITS) as the Manager, IT Support, Operations and Security. Reporting to the Director ...
Operation Supervisor
Edmonton, AB · On-site
Cleaning, general housekeeping Operations and Logistics * Oversee shipping, receiving, dispatching, and inventory management. * and package dispatching process. * Conduct quality checkups on return ...
Operation Supervisor
Edmonton, AB · On-site
Cleaning, general housekeeping Operations and Logistics * Oversee shipping, receiving, dispatching, and inventory management. * and package dispatching process. * Conduct quality checkups on return ...
The Warehouse Manager is in direct contact with the employees in the warehouse ... He/she oversees the operations and directly supervises and coordinates the work of all the ...
Quick apply
The Warehouse Manager is in direct contact with the employees in the warehouse ... He/she oversees the operations and directly supervises and coordinates the work of all the ...
Manager Operations Manager information
What is the difference between Manager Operations Manager vs Operations Supervisor?
| Aspect | Manager Operations Manager | Operations Supervisor |
|---|---|---|
| Responsibilities | Oversees multiple departments, develops strategies, manages budgets | Supervises daily operations, manages staff, ensures workflow efficiency |
| Required Credentials | Bachelor’s degree, management experience, possibly certifications | High school diploma or equivalent, supervisory experience |
| Work Environment | Office setting, strategic planning, cross-department coordination | On-site, hands-on supervision of operational tasks |
| Industry Usage | Common in corporate, manufacturing, logistics sectors | Common in retail, hospitality, manufacturing sectors |
The Manager Operations Manager typically handles strategic planning and oversees multiple departments, requiring higher-level credentials and experience. In contrast, the Operations Supervisor focuses on daily operational tasks and staff supervision. Both roles are essential for efficient business operations but differ in scope and responsibilities.
How much should a manager operations manager be paid?
The average salary for an operations manager varies by location and experience but typically ranges from $60,000 to $120,000 annually. Factors such as industry, company size, and certifications like Six Sigma can influence compensation levels.
Is a manager operations manager a high paying job?
An Operations Manager typically earns a competitive salary that varies by industry, location, and experience level. In general, it is considered a well-paying management role, especially for those with strong leadership skills and relevant certifications. Salaries often range from moderate to high, reflecting the responsibilities involved in overseeing daily operations and team management.
What are the most commonly searched types of Operations Manager jobs in Edmonton, AB?
The most popular types of Operations Manager jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Manager Operations Manager jobs?
Cities near Edmonton, AB with the most Manager Operations Manager job openings:
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 19 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development