1

Manager Of Service Operations Jobs in Utah (NOW HIRING)

Strong understanding of: * Service KPIs and performance metrics * Workforce planning * Technician productivity * Customer service and escalation management * Process improvement and operational ...

Strong understanding of: * Service KPIs and performance metrics * Workforce planning * Technician productivity * Customer service and escalation management * Process improvement and operational ...

Strong understanding of: * Service KPIs and performance metrics * Workforce planning * Customer service and escalation management * Process improvement and operational efficiency * Strong leadership ...

Strong understanding of: * Service KPIs and performance metrics * Workforce planning * Technician productivity * Customer service and escalation management * Process improvement and operational ...

Strong understanding of: * Service KPIs and performance metrics * Workforce planning * Technician productivity * Customer service and escalation management * Process improvement and operational ...

The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall performance of all areas of the Service Center including P&L, equipment ...

Service Manager

Salt Lake City, UT · On-site

$80 - $120/hr

The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall performance of all areas of the Service Center including P&L, equipment ...

Build a culture of hard work, teamwork, and customer-first service * Own department KPIs: CP hours ... Manage service operations through Dealertrack DMS * Partner with Parts and Sales leadership to ...

SERVICE MANAGER

Murray, UT · On-site

$90 - $130/hr

Build a culture of hard work, teamwork, and customer-first service * Own department KPIs: CP hours ... Manage service operations through Dealertrack DMS * Partner with Parts and Sales leadership to ...

Build a culture of hard work, teamwork, and customer-first service * Own department KPIs: CP hours ... Manage service operations through Dealertrack DMS * Partner with Parts and Sales leadership to ...

$127K/yr

Title Manager of Accounting Job Summary Responsible for planning, developing, managing, and directing accounting functions, including oversight of accounts receivable and accounts payable operations ...

Showing results 21-40

Manager Of Service Operations information

What is the difference between Manager Of Service Operations vs Service Manager?

AspectManager Of Service OperationsService Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer service teams and client relationships
ResponsibilitiesStreamlining operations, implementing policies, ensuring service qualityHandling customer issues, service satisfaction, team supervision
CredentialsTypically requires management experience, industry certificationsCustomer service experience, relevant certifications often preferred
Work EnvironmentOperations departments, cross-functional teamsCustomer service centers, client-facing roles

The Manager Of Service Operations primarily focuses on optimizing service delivery processes and operational efficiency, while the Service Manager concentrates on managing customer service teams and ensuring client satisfaction. Both roles require management skills and industry knowledge, but their core responsibilities differ in scope and focus.

Is a manager of service operations a high paying job?

A manager of service operations typically earns a competitive salary that varies by industry, location, and experience level. These roles often include responsibilities such as overseeing service delivery, managing teams, and optimizing processes, which can contribute to higher compensation compared to entry-level positions.

What does a manager of service operations do?

A manager of service operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements to meet organizational goals.

What are the most commonly searched types of Of Service Operations jobs in Utah?

The most popular types of Of Service Operations jobs in Utah are:

What cities in Utah are hiring for Manager Of Service Operations jobs?

Cities in Utah with the most Manager Of Service Operations job openings:

Copier Service Manager

DEX Imaging

Salt Lake City, UT • On-site

Full-time

Posted 11 days ago


DEX Imaging rating

4.9

Company rating: 4.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

630th of 740 rated retailers


Job description

Description
DEX Imaging - Service Manager - Salt Lake City, UT
Location: Salt Lake City, UT
Region Supported: Salt Lake City and surrounding market
DEX Imaging is seeking an experienced Service Manager to lead and support service operations in the Salt Lake City, Utah market. This role is responsible for driving service performance, developing technicians, supporting customers, and ensuring consistent operational standards across the local service organization.
If you are an experienced leader within the copier, imaging, office technology, or technical field service industry who enjoys building strong teams and delivering an exceptional customer experience, this is an opportunity to make a direct impact within a growing organization.
Position Overview
The Service Manager is responsible for the day-to-day leadership and performance of the service team in the Salt Lake City market. This leader works closely with technicians, operations, sales, and regional leadership to ensure customers receive timely, high-quality service while maintaining strong productivity and operational standards.
The ideal candidate is a hands-on leader who can balance team development, customer satisfaction, performance management, and business needs.
Key Responsibilities
  • Lead and oversee day-to-day service operations within the Salt Lake City market
  • Manage, coach, develop, and support field service technicians
  • Ensure compliance with DEX corporate policies, procedures, and performance standards
  • Monitor service performance, productivity, response times, and other key service metrics
  • Maintain appropriate staffing levels based on customer demand and productivity expectations
  • Recruit, train, develop, and retain high-performing service technicians
  • Conduct performance coaching, evaluations, and corrective actions when necessary
  • Support technicians with complex service issues and customer escalations
  • Identify opportunities to improve service processes, efficiency, and customer satisfaction
  • Champion a customer-first service culture and personally assist with escalated customer concerns when needed
  • Partner closely with sales, operations, logistics, parts, and administrative teams
  • Support equipment installations, shop operations, and other service-related functions as needed
  • Help develop future leaders and strengthen the service organization
  • Maintain consistent communication with regional leadership regarding staffing, performance, customer needs, and operational challenges
Qualifications & Experience
  • Proven leadership experience in copier, imaging, office technology, or technical field service operations
  • Previous experience managing service technicians or technical teams strongly preferred
  • Strong understanding of:
    • Service KPIs and performance metrics
    • Workforce planning
    • Technician productivity
    • Customer service and escalation management
    • Process improvement and operational efficiency
  • Strong leadership skills with the ability to coach, mentor, and develop employees
  • Excellent communication, conflict-resolution, and decision-making abilities
  • Ability to manage multiple priorities in a fast-paced service environment
  • Ability and willingness to travel within the Salt Lake City market and surrounding areas as business needs require
Why DEX Imaging?
DEX Imaging is one of the largest independent providers of document imaging technology in the United States, and we continue to invest in talented service leaders who can help us grow while maintaining a high level of customer service.
We offer:
  • Competitive compensation
  • Leadership growth opportunities
  • A performance-driven culture
  • In-house technical and leadership training
  • A collaborative environment where service excellence is a priority
  • The opportunity to build and develop a high-performing local service team

If you are ready to lead a service organization, develop great technicians, and help deliver an outstanding customer experience, we encourage you to apply.
**Join DEX Imaging and

What DEX Imaging employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom