Manager Of Program Operations Jobs in Sugar Land, TX

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Full Time Management National Office, US

14 days ago Requisition ID: 1193

Salary Range: $88,000.00 To $107,400.00 Annually

Who We Are and What We Believe:

Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students from first‑generation and low‑income backgrounds as they get into college, graduate, and launch meaningful careers. For nearly 30 years, Bottom Line has provided consistent, one‑on‑one support to help students navigate the challenges of accessing and succeeding in college.

We serve students from 9th grade through career launch through our signature programming in Massachusetts, New York City, Chicago, Ohio, Detroit, and Houston and scaled supports available nationwide. Our vision is to create a far‑reaching ripple effect, launched by the transformative power of a college degree and a mobilizing first career, that uplifts individuals, families, and entire communities.

When you join Bottom Line, you will become a part of a team that combines passion with expertise to advance equity and opportunity for degree‑aspiring students. In our dynamic, results‑driven environment, your contributions will help shape brighter futures and stronger communities.

What You Will Do:

The Senior Manager of Program Fidelity & Implementation ensures consistent implementation of Bottom Line programs by building and maintaining strong infrastructure for program fidelity and staff readiness. This role designs and maintains the systems used to monitor program delivery, identify where program evolution or adaptation may be needed, and keep implementation aligned to established standards. The role owns the practice standards and advisor‑facing curriculum that define what staff need to know and do, while partnering with the Training & Learning team, which designs, builds, and delivers the training that carries those expectations. Ultimately, this role ensures that the systems for staff readiness, accountability, and fidelity support student‑centered, impactful programming. This role operationalizes fidelity. This role builds, runs, and maintains the infrastructure that keeps delivery true to the program model and fidelity guardrails set by the Managing Director of Program Strategy & Fidelity.

Primary Responsibilities:

Program Fidelity & Continuous Improvement (40%)

• Operationalize and maintain the enterprise‑wide program standards and fidelity expectations set with the Managing Director grounded in research‑based and culturally responsive practice, ensuring consistent, high‑quality implementation across relational, virtual, scaled, and partner‑delivered modalities.
• Ensure program materials are clear, implementable, and aligned to national standards , reducing complexity for staff and partners while supporting consistent implementation.
• Coordinate cross ‑ functional alignment on model updates , partnering with Program Operations, Training & Learning, and Research, Analytics, and Evaluation (RAE) to operationalize the fidelity expectations set with the Managing Director, align on measures and data collection approaches, review implementation and outcomes insights, and ensure timely communication, training readiness, and evidence based program decision ‑ making.
• Monitor program performance and generate actionable insights by analyzing qualitative and quantitative data; partner with the Impact team to assess effectiveness, inform strategic adjustments, and translate findings into clear decision‑making and storytelling.
• Ensure fidelity measures are usable, meaningful, and oriented toward improvement rather than compliance in partnership with the Program Operations team.
• Operationalize the Managing Director's decisions on what must remain consistent in program delivery versus what can be adapted by program staff in a regional context and ensure these decisions are documented and monitored for effectiveness over time.

Learning & Practice Standards (25%)

• Translate the advising philosophy, model, and standards into practice expectations: what good advising looks like across the program, and what staff must know and be able to do.
• Set the staff learning priorities, scope, and sequence , using fidelity and field data to target them. Partner with T&L, who designs, builds, and delivers the training.
• Partner with the Training & Learning team to ensure program training initiatives align with organizational training standards, evaluation practices, learning technologies, and training governance processes.
• Serve as the Subject Matter Expert for program training initiatives with the Training & Learning team. Provide content expertise, program requirements, and curriculum direction while partnering with the Training & Learning team on instructional design, training development, implementation, evaluation, and ongoing maintenance.
• Own the advisor‑facing curriculum: the guides and content that define what advisors do with students at each stage, grounded in the DEAL model and the Bottom Line Way.
• Keep practice standards and curriculum current as the model evolves , feeding what the field and the data show back into them.

Staff‑Facing System & Implementation (25%)

• Codify the program model, standards, and curriculum into clear, usable staff‑facing assets : the program hub, manuals, playbooks, and the ‘how to do the job and why’ guidance, down to the granular level.
• Package and route to the right teams : Program Operations (monitoring, real‑time data, intervention), Training & Learning (learning priorities and content direction), and Product / Transformation (the NPC and LMS configuration the program needs).
• Serve as the cross‑functional connective tissue across these liaisons so the system stays coherent as it moves from design to delivery.
• Run the fidelity loop operationally : track progress, strategize around results, and intervene or elevate when delivery drifts from the model.

Secondary Responsibilities:

Organizational Support – 10%

• Participate in facilitation of strategy and design sessions to inform evolving program strategy.
• Follow trends and best practices in the field of college success and technology to support persistence efforts to inform evolving program design.
• Advance Bottom Line’s mission and brand.
• Maintain a “students first” perspective, actively building connections with colleagues across functions to build understanding of each other’s work, and more importantly, serve as the best possible advocate for our students and mission.
• Work collaboratively with others on the National Team and with regional teams on shared projects, committees, and other opportunities.

Work Schedule:

Monday to Friday, 9a to 5p or 10a to 6p (local time ); flexibility may be requested.Additionalhours as needed.

Direct Reports:

None.

Expected Travel:

Approximately 1 to 2 trips per quarter to Bottom Line regions, Bottom Line staff convenings, and/or field events.

Who Should Apply:

If you meet the qualifications below, you should apply.

Required:

• Bachelor's degree or equivalent experience.
• 6-8 years of progressive experience in program design, implementation, or fidelity in a youth-serving, education, or nonprofit setting, including experience translating a program model into practice standards and guidance that staff can follow.
• Demonstrated history of leading successful program partnerships, including communicating effectively with senior leaders and nonprofit professionals to find areas of commonality and achieve shared goals
• Experience building program standards, playbooks, or practice guidance that improved consistency of delivery across sites, regions, or teams.
• Unwavering commitment to quality programs and excellence in organizational and project management, with the ability to achieve strategic objectives
• Experience owning advisor- or staff-facing curriculum and practice standards, partnering with a training function on delivery rather than delivering training directly.
• Excellent organization, prioritization, and follow‑through; comfortable holding multiple workstreams and partner relationships at once.
• Change‑management orientation; able to work through evolving program requirements, platform changes, and shifting priorities.
• Strong cross‑functional collaborator able to partner credibly with Program Operations, Training & Learning, RAE, regional Program leadership, and national leaders.
• Experience with learning management platforms (for example, Canvas LMS).
• Lived experience or deep professional relationships in first‑generation college going a nd low‑income communities.