Job Summary:
Orion180 is a company dedicated to delivering exceptional insurance experiences through innovative technology and customer service. They are seeking a Program Operations Manager to manage portfolio operations and cross-stream coordination within their Innovation & Technology department, ensuring effective delivery reporting and operational support for the Director of Value Streams.
Responsibilities:
• Track and manage dependencies across all 5 value streams.
• Facilitate the weekly cross-stream coordination meeting.
• Identify conflicts early and drive resolution before they become blockers.
• Manage the Planview intake queue - ensure new requests are captured, routed to the correct stream, and tracked through the prioritization process.
• Maintain portfolio-level status visibility for leadership.
• Aggregate delivery status from all 5 streams into a consolidated portfolio view.
• Prepare weekly and monthly delivery reports for the Director of Value Streams and VP of Innovation & Technology.
• Track resource allocation and capacity across streams.
• Flag capacity conflicts or underutilization.
• Support the Director in sprint capacity planning decisions.
• Prepare agendas, decision packages, and briefing materials for the Director’s stakeholder meetings, operational reviews, and leadership presentations.
• Manage the assignment of shared Project Managers to cross-functional initiatives.
• Track PM workload and availability so the right PM is assigned to the highest-priority work.
• Partner with the Standards Manager so all streams follow the defined delivery processes.
• Flag process deviations and drive corrective action through the Sr Managers, Product Delivery.
• Maintain an escalation log for cross-stream issues.
• Ensure escalated items are tracked to resolution and don’t fall through the cracks.
• Serve as the power user for Planview and Azure DevOps at the portfolio level.
• Build and maintain dashboards, reports, and views that give the Director and VP real-time visibility into delivery health.
Qualifications:
Required:
• Bachelor’s degree in business, Information Systems, or related field, or equivalent experience
• Minimum 4+ years in program operations, PMO coordination, delivery operations, or portfolio management roles
• Strong experience with portfolio and project management tools - Azure DevOps proficiency required
• Demonstrated ability to manage cross-team coordination and dependency tracking across multiple concurrent workstreams
• Excellent organizational skills with strong attention to detail - you keep the trains running on time
• Strong communication skills - you can prepare executive-level reports and facilitate cross-functional meetings with confidence
• Experience building dashboards and operational reports that drive decision-making
• Comfortable working in a fast-paced environment where priorities shift and you need to adapt quickly
• Self-starter who takes initiative - you see a gap and fill it without being asked
Preferred:
• Planview experience is strongly preferred
• Insurance or financial services industry experience is a plus
• PMP, PMI-ACP, or SAFe certifications are a plus but not required
Company:
At Orion180, we are dedicated to empowering insurance agents with innovative home insurance solutions that enhance their offerings and strengthen client relationships. Founded in 2017, the company is headquartered in Melbourne, USA, with a team of 201-500 employees. The company is currently Growth Stage.