Manager Of Program Operations Jobs in McAllen, TX

It's a great feeling to work for a company that does so much good for others around the world!
Education: Required - Bachelor's degree in education, business, social work,
sociology, or social science related field from an accredited college or
university in a related field.
Preferred - Graduate degree from accredited program/institution in a
human services field.
Experience: Required - 2 years of experience in developing and implementing a
program or business including experience in the administration, financial
management and supervision of employees and 3 years of experience in
working with children and adolescents in a large organization.
Preferred - 3 plus years in senior management, multi-tasking high priority
projects, development, oversight, and management.
Supervises: CYD direct service staff
Job Summary: The Program Director is responsible for using sound professional judgment
and best practices to supervise staff to ensure quality service are provided
to clients and the programs are in compliance with, all policies, procedures
and contract requirements.
Essential Functions:
1. Develop and implement program components and resources that result in the growth
and enhancement of the CYD program.
2. Conduct outreach to educate the public on the CYD program and create MOUs with other
youth-servicing agencies in the CYD zip codes.
3. Lead the assigned team by providing consultation and staff meetings on a regular basis to
review and to evaluate each youth in the program and to ensure staff needs are being
met, to perform their job responsibilities.
4. Responsible for ensuring contract compliance by monitoring youth services to see that all
contract deliverables are met and by seeing that best practice is utilized to provide quality
services to youth.
5. Act as liaison with program contract managers to initiate phone calls, to participate in
monthly meetings, to provide required reporting as required by the contract.
6. Monitor and maintain an internal procedure manual for the programs that includes
written processes, contract specific requirements, and agency policy and procedures.
7. Guide, lead, develop, and mentor all direct reporting staff and interns to promote optimal
performance through regular communication and evaluations.
8. Implement BCFS HHS safety protocols
9. Maintain confidentiality in all areas of the service population and program operations.
10. Maintain BCFS HHS professional and ethical standards of conduct including
demonstrating respect for agency staff, the service population, and community members
and complying with required dress code, at all times.
11. Work evenings, weekends and holidays as needed or requested by position supervisor.
Measurable Deliverables:
1. Meet all guidelines and standards that are applicable to this position.
2. Schedule and participate in meetings and team decisions and operations.
3. Participate in workshops, seminars, education programs and activities that promote
professional growth and development.
4. Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and
additional information in accordance with CYD policies and procedures.
5. Monthly, quarterly, and annual contract deliverables are met. Youth are seen as required
by the contract agreement.
6. Client files will be maintained according to all BCFS HHS and contract standards.
7. Program outcomes are tracked and achieved.
8. Monthly and Quarterly reports are submitted to the Regional Director.
9. Training partnerships are developed between local businesses and local training providers
(e.g., community-based organizations or local community colleges) to train client to be
productive employees of the partnering businesses.
10. All documentation is entered in a timely manner and per contract requirements, and all
documentation captures the services provided to the client.
11. Meet all deadlines required by Regional Director and Finance.
12. Responsible for oversight of the budget for the CYD program. This includes reviewing
monthly general ledgers, billing spreadsheets, day to day tracking of expenses, and
reviewing all financial reports for compliance.
13. Monitor and approve program spending based on approved budgets.
14. Review and approve monthly spending reports for direct reports. Collects and submits
original receipts, expense reports, sign in sheets, and other required documentations for
budget and billing in a timely manner.
15. Complete ongoing training, weekly consultation, and completion of monthly case file
audits, review of case documentation, report writing, and shadowing of case managers.
16. Demonstrate the ability to:
a. Respond sensitively and competently to the service population's cultural and
socio-economic characteristics.
b. Communicate effectively in writing and verbally in English.
c. Work in a fast-paced environment.
d. Maintain computer literacy required to meet the responsibilities of the position.
e. Work effectively and without intensive supervision both independently and as a
member of a multidisciplinary team.
f. Travel as needed.
17. Other job duties as assigned per grant requirements.
Requirements:
1. Maintain certificates required for the position including but not limited to First Aid and
CPR.
2. Valid Texas Driver's license with a clear driving record and reliable transportation.
3. Pass a pre-employment drug screen and random drug screens.
4. Provide proof or work eligibility status upon request.
5. Pass a pre-employment and biennial criminal background and motor vehicle check
(fingerprints needed if applicant has lived out of state within the past 5 years).
English (United States)
If you like to work with people that believe they can make a difference in the world, this is the company for you!
EEO Statement
In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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