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What are the key skills and qualifications needed to thrive as a Manager of Membership, and why are they important?

To thrive as a Manager of Membership, you need expertise in membership management, customer service, and data analysis, often supported by a bachelor’s degree in business, marketing, or a related field. Familiarity with membership databases, CRM systems (like Salesforce), and email marketing platforms is typically required. Exceptional communication, problem-solving, and leadership skills help you build relationships and lead teams effectively. These skills ensure member satisfaction, retention, and growth, which are vital for organizational sustainability and success.

What are some common challenges faced by a Manager of Membership, and how can they be addressed?

A Manager of Membership often faces the challenge of retaining existing members while attracting new ones in a competitive market. Balancing personalized engagement with scalable processes can be demanding, especially as membership bases grow. Additionally, staying current with member needs and expectations requires regular feedback and data analysis. Building strong relationships with other departments, such as marketing and customer service, helps ensure cohesive strategies and a seamless member experience.

What does a Manager of Membership do?

A Manager of Membership is responsible for overseeing membership programs within an organization, such as associations, clubs, or non-profits. Their duties typically include recruiting new members, retaining existing ones, and developing strategies to enhance member engagement and satisfaction. They may also manage membership databases, handle inquiries, plan events or benefits for members, and analyze data to improve the membership experience. The role often requires strong communication, organizational, and marketing skills.

What is the difference between Manager Of Membership vs Membership Coordinator?

AspectManager Of MembershipMembership Coordinator
ResponsibilitiesOversees membership strategies, develops retention programs, manages teamHandles member inquiries, processes memberships, assists with events
Required CredentialsBachelor's degree, experience in membership management, strong communication skillsBachelor's degree or equivalent, customer service skills, organizational abilities
Work EnvironmentManagement level, strategic planning, team leadershipAdministrative support, member interaction, event coordination

The Manager Of Membership typically holds a higher-level role focused on strategic planning and team management within membership programs. In contrast, the Membership Coordinator handles day-to-day member interactions and administrative tasks. Both roles require similar credentials but differ in scope and responsibilities, with the manager overseeing broader strategies and the coordinator executing operational tasks.

What are the most commonly searched types of Of Membership jobs in Delaware? The most popular types of Of Membership jobs in Delaware are:
What job categories do people searching Manager Of Membership jobs in Delaware look for? The top searched job categories for Manager Of Membership jobs in Delaware are:
What cities in Delaware are hiring for Manager Of Membership jobs? Cities in Delaware with the most Manager Of Membership job openings:
Manager Of Membership jobs near you
Infographic showing various Manager Of Membership job openings in Delaware as of May 2026, with employment types broken down into 3% As Needed, 73% Full Time, 18% Part Time, 3% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Membership Coordinator

Boys & Girls Clubs of Delaware

Wilmington, DE

$15 - $17/hr

Part-time

Medical, Dental, Vision, PTO

Posted 2 days ago

Job description


About Us
For over 90 years, Boys amp; Girls Clubs of Delaware has impacted thousands of lives across Delaware. We are the largest licensed provider of childcare in Delaware and the only statewide Boys amp; Girls Club in the nation.
Each and everyday girls and boys are left to find their own recreation and companionship. An increasing number of kids are at home with no adult care or supervision. Young people need to know they have a place in their community where they can go. Clubs provide a safe haven for youth, allow them to meet with friends and be a part of positive peer groups. Club programs teach life skills, conflict resolution and focus on the development of character. Clubs also provide members with positive role models and a nurturing environment that help improve decision-making skills.
Job Summary
The Membership Coordinator is responsible for controlling the membership registration, record-keeping, and communication and control of the “front desk” area at his/her assigned Club.
Essential Functions:
  • Interpret and articulate the philosophy, objectives, standards, and program of the Boys amp; Girls Club, through all mediums available, to members and their parents and to the general public.
  • Perform all job responsibilities in compliance with current state licensing requirements for school-age centers; address non-compliance issues as needed or directed.
  • Recommend the requisition of supplies.
  • Receive and register new members including receipts of dues and fees.
  • Issue membership cards to members and guest cards to visitors.
  • Control access to program areas; ensure visitors sign in.
  • Talk with members to discover interests and promotion of participation in Club activities.
  • At all times set a positive, welcoming tone for Club members, staff, and visitors.
  • Maintain accurate membership and attendance records, as well as complete and accurate payment records.
  • Make periodic written and verbal reports on membership, attendance, and registration to Program Director.
  • Answer telephone and direct calls to staff members as appropriate.
  • Accurately record and relay messages to staff members.
  • Prepare letters, forms, and reports as needed or directed.
  • Assist with any activities as directed by the Program Director.
  • Strictly adhere to all financial management policies and procedures of the organization (e.g., purchasing, handling money).
  • Record minutes of board and staff meetings as needed or directed.
  • At all times, present yourself as a positive role model for youth.
  • Assume other tasks, assignments and responsibilities as needed or directed.
  • Keep payments in arrears to a minimum at club/site, no unauthorized discounting or waiving of fees.
  • Maintain cleanliness, safety, sanitation practices. Consistently maintain inviting, attractive atmosphere at all clubs/sites; this includes grounds, BGCDE equipment and vehicles
  • Assist with tours of facility and have awareness of rental calendar.
  • Ability to be a keyholder for facility, e.i opening/closing building.

QUALIFICATIONS:
  • High School diploma or equivalency.
  • Demonstrated PC application proficiency (Word, Excel, Outlook)
  • Six (6) months experience managing and tracking various kinds of data.
  • First Aid/CPR certification preferred.
  • Must be able to pass an FBI clearance, State of Delaware Criminal History Background Check, National and State Sexual Abuse Registry check, and National and State Child Abuse Registry Check per DelaCare regulations.

Competencies/Skills/Experience
  • Strong customer service and organizational skills
  • Demonstrated ability to interact with a range of people in an open friendly, customer-oriented manner; able to work independently and relates well with school aged children.
  • Office Equipment Operation and Management: e.g., computer, printer, scanner, copier, fax, telephone
  • Demonstrated ability with organizing and answering phone with proper phone etiquette.

Physical and Mental Requirements
  • Maintain a high energy level.
  • Be comfortable working with children and adults in a fast-paced professional setting.
  • Frequently lifts, carries or otherwise moves and positions objects weighing up to 25 pounds when preparing rooms for activities.
  • Ability to perform duties effectively under stressful conditions; ability to make decisions quickly and accurately with tact and impartiality.
  • Ability to understand and follow verbal and written instructions and communicate effectively both verbally and in writing.
  • Frequently lifts, carries or otherwise moves and positions objects weighing up to 25 pounds when preparing room for instruction.

Work Hours: Monday - Friday, 2:00pm- 6:00pm
PT Employee Benefits Incentives:
Medical Benefits- Part-time employees who meet the following criteria are eligible for benefits per Affordable Care Act (ACA) Guidelines:
1 (one) year of service averaging 30 hours per week.
Vision amp; Dental
1 (one) year of service averaging 25 hours per week.
  • Paid Time Off
  • Tickets at Work – Entertainment Events Ticket Discounts!
  • Employee Assistance Program

Note: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
Boys amp; Girls Clubs of Delaware is an Equal Opportunity Employer. Boys amp; Girls Clubs of Delaware does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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