Manager Of Customer Success Jobs in Decatur, IL (NOW HIRING)

Job Description Account Manager - Decatur, ILADM Carbohydrate Solutions - Sweetener & Texturizing SolutionsFull-time, exempt positionADM's Carbohydrate Solutions Business Unit offers a variety of carbohydrate sourced ingredients, as well as nutritive and non-nutritive sweeteners. These ingredients span many market segments.The Account Manager role is a commercial position within the Carbohydrate Solutions Business Unit. The role provides exposure and training in: ADM Sweetener & Acidulants product portfolio, sweetener market insights, sweetener sales cycles; strategies & tactics, national account management, prospecting of potential accounts, customer/product discovery, quoting & negotiation, market intelligence, product applications, sales and marketing activities, and compiling business case scenarios. It is essential that the chosen candidate has the desire and ability to develop into an elevated role within the organization such as field sales, product management, technical management/sales or marketing and be open to possible future relocation.Essential Functions:Manage an existing book of accounts and support the customers as needed.Market segment management, understanding and reporting on segment activity and trends.Travel to visit customers and prospects.Cross selling into current and prospective accounts.First point of contact for phone and web inquiries, including basic applications support and referral to appropriate channels. Responsible for vetting all new potential business for Sweeteners & Acidulants.Facilitate and manage product samples and technical document requests and capture all pertinent data. Manage process for potential sale.Power user of CRM SalesForce.com, daily interaction, logging all pertinent activity and customer notes, managing and updating pipeline. Compile monthly and quarterly reports.Prospect and cold call potential customers.Manage a portfolio of accounts, from initial quote to delivery on time, as well as ongoing service after the sale.Maintain project funnels from multiple sources to support product management.Identify, assemble and report trending areas of interest to product management.Understand the needs and the expectations of the customers. Report or provide relevant solutions if necessary.Demonstrate the methods of using products and resolve customer queries.Responsible for closing deals and achieving customer satisfaction based on goals and objectives established by product business managers.Make efforts to achieve the short term sales targets and improve the good will of the organization.Other responsibilities:Manage a database of potential customers and contact them regularly. Maintain friendly relations and dialogue.Channel and log suggestions, inquires and complaints to the appropriate people/systems.Market research and investigation to related competitive products and marketing strategies.Follow determined reporting structures and report compilation.Qualifications:3+ years of relative sales or customer facing experienceBachelor degree in business or science-related field.Superior organization and technological skills.Outgoing personality with eagerness to assist customers via phone, web, and trade shows.Team skills - ability to share ideas, work with and assist other members to ensure success of the team.Proficient in CRM(SF.com) software, and other programs such as Power Point, MS Word, Outlook, Excel.Exceptional verbal and written communication skills, with a high level of confidence.Creative thinker and critical problem solver.Team player and target oriented. Must work well with others.Ability to multitask, work independently, and handle conflicts to a certain level.Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.ADM requires the successful completion of a background check. REF:110204BR Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The pay range for this position is expected to be between: $70,400.00 - $131,200.00 Salaried Incentive PlanThe total compensation package for this position will also include annual bonus Benefits and Perks Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including: Physical wellness - medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable). Financial wellness - flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection. Mental and social wellness - Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares). Additional benefits include: Paid time off including paid holidays. Adoption assistance and paid maternity and parental leave. Tuition assistance. Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs. *Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter. #IncludingYouDiversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law About ADM At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.