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Manager Of Customer Success Jobs in Decatur, IL (NOW HIRING)

Huck's Market

Store - Huck's Store Manager

Decatur, IL · On-site

Handles all customer conflicts by using our method of MAKE IT RIGHT Increase profits to ensure the financial security of our ESOP * Utilizing all tools and departments to ensure all programs and ...

Huck's Market

Store - Huck's Store Manager

Decatur, IL · On-site

Handles all customer conflicts by using our method of MAKE IT RIGHT Increase profits to ensure the financial security of our ESOP * Utilizing all tools and departments to ensure all programs and ...

Staples, Inc.

Inside Sales Manager

Seymour, IL · On-site

... customer success. What youll be doing * Drive a high conversion rate of opportunities within ... Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat. * Develop ...

Staples, Inc.

Sales Account Manager

Seymour, IL · On-site

... customer success. What youll be doing * Drive a high conversion rate of opportunities within ... Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat. * Develop ...

Kroger

Grocery Clerk

Decatur, IL · On-site

$14.50 - $17.25/hr

Notify management of customer or employee accidents. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational ...

Primient

Associate, Customer Excellence

Decatur, IL · On-site

$14 - $19.50/hr

Serve as first point of contact for customers, managing orders, contracts, quotes, and tracking shipments. Ensure accuracy for export documentation and respond to product information requests.

Primient

Associate, Customer Excellence

Decatur, IL · On-site

$14 - $19.50/hr

Serve as first point of contact for customers, managing orders, contracts, quotes, and tracking shipments. Ensure accuracy for export documentation and respond to product information requests.

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $18/hr

U-Haul is in search of friendly, motivated people for the position of Customer Service ... Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $18/hr

U-Haul is in search of friendly, motivated people for the position of Customer Service ... Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ...

LPC

Customer Support Specialist

Decatur, IL · On-site

$17.50 - $23.50/hr

Effectively present and discuss the products and services of the company in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs. * Manage ...

Kroger

Bakery/Deli Clerk

Decatur, IL · On-site

Notify management of customer or employee accidents. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational ...

Kroger

Bakery/Deli Clerk

Decatur, IL · On-site

Notify management of customer or employee accidents. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational ...

Kroger

Bakery/Deli Clerk

Decatur, IL · On-site

Notify management of customer or employee accidents. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational ...

Little Caesars

Store Manager

Decatur, IL · On-site

$51K - $58K/yr

The Restaurant Manager builds and supervises a team that achieves Little Caesars goals of customer ... success of the restaurant. The Manager will be scheduled to work approximately 50 hours each week.

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Showing results 21-40

All JobsOf Customer Success JobsManager Of Customer Success JobsManager Of Customer Success Jobs in Decatur, IL

Manager Of Customer Success information

See Decatur, IL salary details

$31.5K

$80.6K

$135.8K

How much do manager of customer success jobs pay per year?

As of Sep 5, 2026, the average yearly pay for manager of customer success in Decatur, IL is $80,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $96,000.00 per year, depending on experience, location, and employer.

What does a manager of customer success do?

A Manager of Customer Success leads a team focused on ensuring that customers achieve their desired outcomes while using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and loyalty, often by overseeing onboarding, support, and engagement initiatives. This role also involves analyzing customer feedback, identifying opportunities for improvement, and collaborating with other departments such as sales and product development to address customer needs. Ultimately, the Manager of Customer Success aims to create long-term, positive relationships with clients to drive business growth.

What are the key skills and qualifications needed to thrive as a manager of customer success, and why are they important?

To thrive as a Manager of Customer Success, you need expertise in customer relationship management, data analysis, and a strong understanding of customer lifecycle strategies, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data visualization software is typically required. Exceptional communication, leadership, and problem-solving abilities distinguish top performers in this role. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

How does a manager of customer success typically collaborate with sales and product teams to enhance the customer experience?

Managers of Customer Success frequently work closely with sales and product teams to ensure a seamless customer journey. They share customer feedback and insights with product teams to help guide feature development and improvements, and coordinate with sales to align expectations set during the sales process with ongoing support. This cross-functional collaboration helps deliver a consistent, positive experience for clients and often involves regular meetings, joint strategy sessions, and shared performance metrics. By fostering open communication, Customer Success Managers help bridge gaps between teams and advocate for the customer's voice within the organization.

What is the difference between Manager Of Customer Success vs Customer Success Specialist?

AspectManager Of Customer SuccessCustomer Success Specialist
Required CredentialsBachelor's degree, experience in customer success or account managementBachelor's degree, entry-level experience in customer support or success
Work EnvironmentOversees teams, develops strategies, manages customer relationshipsHandles customer inquiries, provides support, maintains customer satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for team leadership rolesCommon in customer support centers, SaaS companies, and client services

The Manager Of Customer Success typically leads teams, develops strategies, and manages customer relationships at a higher level. In contrast, a Customer Success Specialist focuses on direct customer support and satisfaction. Both roles require customer service skills, but the manager position involves leadership and strategic planning, while the specialist role emphasizes day-to-day customer interactions.

What do Manager Of Customer Success managers get paid?

Manager of Customer Success salaries typically range from $70,000 to $130,000 annually, depending on experience, industry, and location. Senior managers or those in high-demand sectors can earn higher compensation, often including bonuses and benefits. Compensation may also reflect skills in customer relationship management tools and leadership abilities.

What job categories do people searching Manager Of Customer Success jobs in Decatur, IL look for?

The top searched job categories for Manager Of Customer Success jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Manager Of Customer Success jobs?

Cities near Decatur, IL with the most Manager Of Customer Success job openings:

Manager Of Customer Success jobs near you
Infographic showing various Manager Of Customer Success job openings in Decatur, IL as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $80,570 per year, or $38.7 per hour.

Account Representative - State Farm Agent Team Member

State Farm

Decatur, IL • On-site

$45K - $65K/yr

Full-time

Medical, Retirement, PTO

Re-posted 7 days ago

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,564 frontline employees who took The Breakroom Quiz

241st of 315 rated insurance

Job description

Responsive recruiter
Benefits:
  • Hourly Plus Commission
  • Licensing Paid by Agency
  • Simple IRA
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:As Account Representative - State Farm Agent Team Member for Jeff Burtis - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
  • Provide information about insurance products and services.
  • Assist customers with policy applications and renewals.
  • Handle customer inquiries and provide timely responses.
  • Maintain accurate records of customer interactions.

QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Experience in customer service or sales preferred.

Compensation: $45,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Peoria, IL and help customers with their insurance and financial services needs, including:
  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

What State Farm employees say

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Hours and flexibility

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