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Manager Of Customer Success Jobs in Decatur, IL (NOW HIRING)

Agri-Fab, Inc.

Accounts Receivable Specialist

Sullivan, IL · On-site

$18.75 - $22.50/hr

Works with the customer to resolve any issues that may be preventing the payment of invoices ... Partner with the Sales and Customer Success teams to resolve customer issues and collaborate on ...

Kroger

PRODUCE/CLERK

Decatur, IL · On-site

$14.50 - $17.50/hr

That's why we strive to provide the ingredients you need to create your own recipe for success at ... Notify management of customer or employee accidents * Report all safety risks or issues, and ...

LPC

Customer Support Specialist

Decatur, IL

$17.50 - $23.50/hr

Effectively present and discuss the products and services of the company in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs. * Manage ...

Kroger

Grocery Clerk

Decatur, IL · On-site

$14.50 - $17.25/hr

That's why we strive to provide the ingredients you need to create your own recipe for success at ... Notify management of customer or employee accidents. Ability to work cooperatively in high paced ...

Kroger

Grocery Clerk

Decatur, IL · On-site

$14.50 - $17.25/hr

That's why we strive to provide the ingredients you need to create your own recipe for success at ... Notify management of customer or employee accidents. Ability to work cooperatively in high paced ...

Kroger

Grocery Clerk

Decatur, IL · On-site

$14.50 - $17.25/hr

That's why we strive to provide the ingredients you need to create your own recipe for success at ... Notify management of customer or employee accidents. Ability to work cooperatively in high paced ...

Little Caesars

Store Manager

Decatur, IL

$51K - $58K/yr

The Restaurant Manager builds and supervises a team that achieves Little Caesars goals of customer ... success of the restaurant. The Manager will be scheduled to work approximately 50 hours each week.

Little Caesars

Store Manager

Decatur, IL

$51K - $58K/yr

The Restaurant Manager builds and supervises a team that achieves Little Caesars goals of customer ... success of the restaurant. The Manager will be scheduled to work approximately 50 hours each week.

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All JobsOf Customer Success JobsManager Of Customer Success JobsManager Of Customer Success Jobs in Decatur, IL

Manager Of Customer Success information

See Decatur, IL salary details

$31.5K

$80.6K

$135.8K

How much do manager of customer success jobs pay per year?

As of Jul 21, 2026, the average yearly pay for manager of customer success in Decatur, IL is $80,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $96,000.00 per year, depending on experience, location, and employer.

What does a Manager of Customer Success do?

A Manager of Customer Success leads a team focused on ensuring that customers achieve their desired outcomes while using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and loyalty, often by overseeing onboarding, support, and engagement initiatives. This role also involves analyzing customer feedback, identifying opportunities for improvement, and collaborating with other departments such as sales and product development to address customer needs. Ultimately, the Manager of Customer Success aims to create long-term, positive relationships with clients to drive business growth.

What are the key skills and qualifications needed to thrive as a Manager of Customer Success, and why are they important?

To thrive as a Manager of Customer Success, you need expertise in customer relationship management, data analysis, and a strong understanding of customer lifecycle strategies, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data visualization software is typically required. Exceptional communication, leadership, and problem-solving abilities distinguish top performers in this role. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

How do Managers of Customer Success typically collaborate with sales and product teams to enhance the customer experience?

Managers of Customer Success frequently work closely with sales and product teams to ensure a seamless customer journey. They share customer feedback and insights with product teams to help guide feature development and improvements, and coordinate with sales to align expectations set during the sales process with ongoing support. This cross-functional collaboration helps deliver a consistent, positive experience for clients and often involves regular meetings, joint strategy sessions, and shared performance metrics. By fostering open communication, Customer Success Managers help bridge gaps between teams and advocate for the customer's voice within the organization.

What is the difference between Manager Of Customer Success vs Customer Success Specialist?

AspectManager Of Customer SuccessCustomer Success Specialist
Required CredentialsBachelor's degree, experience in customer success or account managementBachelor's degree, entry-level experience in customer support or success
Work EnvironmentOversees teams, develops strategies, manages customer relationshipsHandles customer inquiries, provides support, maintains customer satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for team leadership rolesCommon in customer support centers, SaaS companies, and client services

The Manager Of Customer Success typically leads teams, develops strategies, and manages customer relationships at a higher level. In contrast, a Customer Success Specialist focuses on direct customer support and satisfaction. Both roles require customer service skills, but the manager position involves leadership and strategic planning, while the specialist role emphasizes day-to-day customer interactions.

What are popular job titles related to Manager Of Customer Success jobs in Decatur, IL? For Manager Of Customer Success jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Manager Of Customer Success jobs in Decatur, IL look for? The top searched job categories for Manager Of Customer Success jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Manager Of Customer Success jobs? Cities near Decatur, IL with the most Manager Of Customer Success job openings:
Manager Of Customer Success jobs near you
Infographic showing various Manager Of Customer Success job openings in Decatur, IL as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $80,570 per year, or $38.7 per hour.
Accounts Receivable Specialist

Accounts Receivable Specialist

Agri-Fab, Inc.

Sullivan, IL • On-site

$18.75 - $22.50/hr

Full-time

Life, Retirement, PTO

Posted 5 days ago

Job description

Description
Agri-Fab is a leader in the lawn and garden marketplace with shipments reaching around the globe. As successful as Agri-Fab has become, the core goal has not changed; provide a reliable source of employment for the community.
Agri-Fab also offers affordable on-site childcare, two weeks of paid time off, and a comprehensive benefits package focused on wellness rewards along with 401(k) and company paid life insurance.
And that is just the start! Other benefits include tuition reimbursement, earned wage access, discounts, 10 Paid Holidays and more!
Pay is based on experience.
Job Summary: The Accounts Receivable Specialist:
  • Follows specific procedures and routines to receive funds on behalf of the Company and applies the funds towards customers' balances;
  • Identifies aging on invoices older than the standard terms of payment;
  • Works with the customer to resolve any issues that may be preventing the payment of invoices, including discrepancies in the order, shipping, returns, etc.; and
  • Follows specific procedures and routines to prepare invoices to be sent to our customers for orders shipped
  • Performs work carefully, with close attention to detail, and accurately, and is thorough in completion of tasks.

Essential Functions:
Required but not limited to
  • Partner with the Sales and Customer Success teams to resolve customer issues and collaborate on business process improvement including credit risk assessments.
  • Promote customer goodwill through professional credit & collection management and relationship building
  • Support key controls and audit compliance activities in relation to the credit and collection's function, while always ensuring integrity and compliance standards
  • Review aging and make CM aware of possible issues aiding in department meeting key metrics
  • Assist with month end closing processes
  • Receives, records, and banks cash, checks, electronic payments and credit memos and applies to appropriate customer invoice or account. These include, but are not limited to, sorting lock box receipts, managing incoming wires & ACH's, processing incoming remote check deposits, and processing incoming E-pay transactions (credit card payments and/or ACH's).
  • Uses computers and accounting or ERP software to enter data, store, and analyze information.
  • Codes documents and transactions according to established procedures.
  • Identifies, enter cases and follow up on various deductions on accounts.
  • Checks figures, postings, and documents for correct entry, mathematical accuracy and proper coding.
  • Reconciles or notes and reports discrepancies found in records.
  • Locate and monitor overdue accounts, using computer records and a variety of automated systems.
  • Assists with collections.
  • Debits, credits, and totals accounts on computer spreadsheets and databases.
  • Prepares customer correspondence.
  • Documents communications, actions taken, and account status and maintains open communication with Credit Manager and other team members to facilitate cross-functionality of department.
  • Operates 10-key calculators, fax and copy machines.
  • Sorts and files, and performs miscellaneous clerical duties.
  • Ability to handle multiple tasks simultaneously and with minimal supervision.

Knowledge, Skills and Abilities
  • Communication - Excellent interpersonal communication skills to interact effectively with peers, subordinates, engineers, managers, customers and vendors as required
    • Listening - Gives full attention to listening and understanding; asks questions as appropriate and does not interrupt at inappropriate times.
    • Reading and Writing - Understands written sentences and paragraphs in work-related documents; communicates information in emails and documents so others understand
    • Speaking - Talks on the phone or in person or in front of a group to convey information so others understand.
  • Professionalism
    • Self-Control - Maintains composure, keeps emotions in check, controls anger, and avoids aggressive behavior, even in difficult situation.
    • Stress tolerance - Accepts criticism and deals calmly and effectively with high-stress situations.
    • Cooperation - Energetic, enthusiastic, and assertive, and works in a constructive and cooperative manner with employees at all levels.
    • Dependability - Demonstrates reliability, responsibility and dependability in fulfilling obligations.
    • Integrity - Displays honesty and ethical behavior.
    • Confidential - Maintains confidentiality of information related to both workers and business activities.
    • Initiative - Persists in the face of obstacles and is willing to take on responsibilities and challenges.
    • Etiquette - Practices good manners and sets an example of proper 'cubicle etiquette'
  • Clerical and Customer Service
    • Administration - Knowledgeable of administrative and clerical and processes, such as managing files and records, office procedures and terminology.
    • Service - Provides high-level of customer and personal services.
  • Software Skills
    • Microsoft Office Suite - Fluent in Spreadsheet Software (Excel), Word Processing Software (MS Word), Contact Management Software (Outlook), at a minimum
    • Enterprise - ERP Software (MTMS)
    • Internet - Navigates customer websites and researches information on the Internet
    • Sales Force preferred
  • Reasoning Skills
    • Problem Solving - Demonstrates effective and creative problem-solving and reasoning skills; Investigates issues and develops solutions
    • Problem Sensitivity - Recognizes when something is wrong or likely to go wrong.
    • Logic - Applies common sense when following written and oral instructions.
    • Getting and Processing Information - Reads reports, analyzes data and identifies root causes for findings.
    • Innovation - Displays openness to and champions creative alternative solutions and options
  • Math and Accounting Skills
    • Ability to add subtract, multiply or divide quickly and correctly.
    • Ability to choose the right mathematical methods or formulas to solve a problem.
    • Basic understanding of accounting principles and practices and the reporting of financial data.

Requirements
Education and Expertise Required
• Associate's Degree in Accounting or equivalent experience
• Expert in Spreadsheet Software- Excel
• Sales Force experience preferred
Work Environment
• This job is performed indoors in a climate-controlled environment.
Physical Requirements
• Ability to see details at close range (within a few feet of the observer).
• The majority of the time is spent sitting, with some walking about in the office.
• Lifts, carries and raises 35 pounds from floor to desk, from desk to shoulder height.

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