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Manager Of Collections Jobs in Iowa (NOW HIRING)

CBI Bank & Trust

Collections Specialist

Davenport, IA · On-site

$17.50 - $23.75/hr

We are seeking a detail-oriented and motivated Collections Specialist to join our team. This role ... This role also assists in developing management reports to support the monitoring of collection ...

CBI Bank & Trust

Collections Specialist

Davenport, IA

$17.50 - $23.75/hr

Description We are seeking a detail-oriented and motivated Collections Specialist to join our team ... This role also assists in developing management reports to support the monitoring of collection ...

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Manager Of Collections information

What is a manager of collections?

A Manager of Collections is a professional responsible for overseeing a team that manages the collection of overdue payments from individuals or businesses. Their duties include developing collection strategies, monitoring staff performance, ensuring compliance with laws and regulations, and maintaining positive relationships with clients or customers. They often analyze collection data to improve processes and report on collection activity to upper management. Strong leadership, communication, and analytical skills are essential for this role.

What are some typical challenges faced by a manager of collections, and how can they be addressed?

As a Manager of Collections, one common challenge is balancing the need to recover outstanding debts while maintaining positive customer relationships. This role often requires implementing effective collection strategies, managing a team of collectors, and ensuring compliance with legal and regulatory requirements. Success often depends on strong communication skills, adaptability to changing targets, and the ability to motivate and train team members. Regular collaboration with other departments, such as customer service and finance, helps to resolve disputes and improve collection rates.

What are the key skills and qualifications needed to thrive as a manager of collections, and why are they important?

To thrive as a Manager of Collections, you need expertise in credit and collections management, financial analysis, and a bachelor's degree in finance, business, or a related field. Familiarity with collections software (like FICO Debt Manager or CACS), CRM systems, and relevant certifications such as the Certified Credit and Collection Professional (CCCP) are valuable. Strong leadership, negotiation, and problem-solving skills help in motivating teams and resolving complex delinquency cases. These abilities are crucial for optimizing cash flow, minimizing risk, and ensuring efficient recovery processes within an organization.

What is the difference between Manager Of Collections vs Collections Supervisor?

AspectManager Of CollectionsCollections Supervisor
ResponsibilitiesOversees entire collections department, develops strategies, manages teams, and ensures company recovery goals are met.Supervises collections staff, monitors daily operations, and ensures team compliance with policies.
Required CredentialsBachelor's degree, experience in collections, leadership skillsHigh school diploma or equivalent, experience in collections, supervisory skills
Work EnvironmentOffice setting, managerial meetings, strategic planningOffice environment, team oversight, daily operational tasks

The Manager Of Collections typically holds a higher-level role with strategic responsibilities, while the Collections Supervisor focuses on daily team management. Both roles require experience in collections, but the manager oversees broader department functions and policy development, whereas the supervisor concentrates on team performance and compliance.

What are the most commonly searched types of Of Collections jobs in Iowa?

The most popular types of Of Collections jobs in Iowa are:

What cities in Iowa are hiring for Manager Of Collections jobs?

Cities in Iowa with the most Manager Of Collections job openings:

Manager Of Collections jobs near you

Transportation Finance Collections Team Lead

Bank of Montreal

Cedar Rapids, IA • On-site

$18 - $24.50/hr

Full-time

Medical, Life, Retirement

Posted 16 days ago

Job description

Application Deadline:
08/20/2026
Address:
3925 Fountains Blvd NE
Job Family Group:
Customer Shared Services
Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.
  • Delivers exceptional customer service that builds trust through expertise, responsive service and support.
  • Sends out client communications, transaction processes, and interfaces with operations partners to ensure customer needs are met.
  • Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
  • Develops and maintains long-term, profitable relationships and expands share of wallet.
  • Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
  • Handles incoming calls in an informed, professional, and efficient manner.
  • Addresses the most complex escalated customer requests and transactions.
  • Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
  • Integrates marketing promotions and programs into customer conversations as appropriate.
  • Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
  • Sends out client communications, transaction processes, and interfaces with operations partners to ensure customer needs are met.
  • Provides advice and guidance to assigned business/group on implementation of solutions.
  • Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
  • Develops action plans and solutions to maximize recovery and safeguard the Bank's interests.
  • Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
  • Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
  • Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
  • Gathers and formats data into regular and ad-hoc reports, and dashboards.
  • Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
  • Manages all transactions related to customer calls or refers to appropriate internal business groups.
  • Escalates complex or unresolved customer situations to managers as required.
  • Completes required documentation to ensure customer's requests are accurately processed.
  • Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
  • Leads/participates in the design, implementation and management of core business/group processes.
  • Supports the development and promotion of a business/group program.
  • Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
  • Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
  • Delivers exceptional customer service that builds trust through expertise, responsive service and support.
  • Follows documented policies and procedures to execute transactions, activities and processes.
  • Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
  • Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
  • Maintains the confidentiality of customer and Bank information.
  • Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
  • Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
  • Focus may be on a business/group.
  • Thinks creatively and proposes new solutions.
  • Exercises judgment to identify, diagnose, and solve problems within given rules.
  • Works mostly independently.
  • Broader work or accountabilities may be assigned as needed.
  • Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
    Qualifications:
  • Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
  • Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
  • Knowledge of BMO products and services - Good.
  • Knowledge of competitive marketplace and trends in product offerings.
  • Specialized knowledge from education and/or business experience.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem solving skills - In-depth.
  • Influence skills - In-depth.

Salary:
$41,714.00 - $77,500.00
Pay Type:
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at http://jobs.bmo.com/us/en
BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
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About BMO

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BMO, or Bank of Montreal, is one of the biggest multinational banking and financial services corporations in North America. Developed in 1817, BMO's American headquarters are located ideally in Chicago, Illinois while its main world headquarters are situated in Montreal. The bank operates in a multitude of sectors including personal and commercial banking, wealth management and investment banking products and solutions. Over the years, BMO has been recognized for its commitment to doing what's right for its customers, employees, and society.

Industry

Banking and credit intermediation

Company size

5,001 - 10,000 Employees

Headquarters location

Chicago, IL, US

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