Benefits:- Bonus based on performance
- Competitive salary
- Employee discounts
- Opportunity for advancement
OnDemand Movers USA is a fast-growing, top-rated moving company serving Chicago and surrounding suburbs. We are looking for an experienced Operations Manager with a background in the moving industry AND a strong focus on sales and business development.
READ BEFORE APPLYINGThis is NOT a standard operations role.
If you have NOT managed operations at a moving company AND are not comfortable with sales/business development, this position is NOT a fit.
We are specifically looking for someone who:
- Has run moving operations (crews, dispatch, scheduling)
- AND is comfortable generating business, building relationships, and closing opportunities
Operations Manager Key Responsibilities- Oversee daily operations for 26 moving crews, ensuring efficiency, productivity, and service quality
- Create schedules, assign crews, and manage all day-of-move dispatch and real-time adjustments
- Conduct morning dispatch meetings and end-of-day performance check-ins
- Monitor job progress, routes, timelines, and provide proactive customer updates
- Review completed jobs for accuracy in hours, mileage, materials used, and final invoicing
- Track and manage job profitability, on-time performance, and customer satisfaction KPIs
- Maintain inventory of moving equipment and materials (blankets, dollies, straps, shrink wrap, tools, etc.)
- Ensure trucks are clean, fully stocked, properly maintained, and DOT-compliant at all times
- Enforce company policies, safety procedures, and operational standards
- Resolve real-time issues including delays, access challenges, extra stops, equipment needs, and staffing changes
- Support recruiting, hiring, onboarding, and training of movers and drivers
- Maintain fleet readiness and coordinate preventive maintenance and compliance requirements
Sales & Business Development (Growth)- Actively build referral relationships with:
- Realtors
- Property managers
- Apartment complexes
- Storage facilities
- Senior living communities
- Conduct in-person visits, networking, and outreach weekly
- Identify and close new revenue opportunities
- Develop partnerships that consistently generate booked moves
- Assist in converting inbound leads into confirmed jobs
- Work directly with ownership to increase revenue and market share
This is a relationship-driven, boots-on-the-ground sales role not just answering phones.
Fleet, Equipment & Team- Ensure trucks are clean, stocked, and ready daily
- Maintain inventory and equipment
- Coordinate maintenance and DOT readiness
- Lead crews, enforce standards, and maintain accountability
- Support hiring, onboarding, and training
Leadership & Strategy- Work directly with ownership to improve systems, scalability, and overall company performance
- Implement process improvements to increase efficiency, crew utilization, and profit margins
Qualifications- 2+ years MANAGEMENT experience at a moving company (REQUIRED)
- Proven experience in dispatching, crew management, and job oversight
- Must be comfortable with sales, networking, and business development
- Strong leadership and communication skills
- Strong decision-making and problem-solving abilities
- Self-motivated and able to work independently with minimal supervision
- Ability to multitask and make quick decisions in a fast-paced environment
- Tech-savvy; able to use CRM tools, scheduling software, GPS, and mobile apps
- Valid drivers license (CDL not required)
- Ability to lift 5075 lbs occasionally is a plus
- Must have reliable personal transportation for daily operations and local travel