Manager Managed Services Jobs in Minnesota (NOW HIRING)

IST Management Services, Inc. is seeking an experienced leader to join our team in Minneapolis, MN!  The Site Manager - Office Services will lead a team of 2+ employees in providing excellent mail, copy and hospitality office services support for our on-site customers. Candidates will need at least 1 year experience managing a team in similar mail and/or copy office services and support operations in order to be considered for this position. 

This is a direct hire, full time position with IST Management.

We offer additional career opportunities including a path to Corporate leadership in operations. 

Schedule:

Regular business hours, generally M-F 8AM-5PM, with flexibility to handle work related matters during occasional special event/off hours functions.

Compensation:

Base salary: $24.00 to $25.00 per hour USD, DOE.

Benefits:

Medical, Dental, Vision, 401K, Long and Short Term Disability, Pet Insurance, Paid Time Off, and Bonus Incentives

Interviewing and Hiring Process:

This position is located on-site in Minneapolis, MN. The interview process for this position will consist of a combination of phone, web video, and in person conversations.  

About Us:

IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 25 years with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services such as processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.

We've been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation's Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation's Department of Defense and have committed to Hiring Our Heroes' mission to hire 100,000 active and former service members in 2021. IST Management has also been included in the INC 5000 list!  

For more info - check us out online! https://www.istmanagement.com/

The Site Manager - Office Services will lead the site team delivering exceptional office services and hospitality support for our on-site customers.

Duties include:

• Mail services, copy services, reception and corporate hospitality services, facilities management and light maintenance services and vendor coordination
• Maintain effective written and oral communications with clients, employees, and the operations team; attend meetings and keep up to date reporting
• Work collaboratively with Customer based and IST Management internal teams to deliver our signature white glove service 
• Prioritize work and ensure customer needs are met in regards to on-time delivery of services and quality of work; develop and improve standard operating procedure; manage, train and coach team members
• Ensures the proper and safe use of all equipment used by employees
• Administrative support as needed to communicate service attainment
• Other tasks as assigned 

Candidates will need at least 1 year of experience managing a team in similar office services and support operations in order to be considered for this position.

Other qualifications include:

• Authorization to work for any employer in the US required
• High School Diploma or GED required
• Prior mail or copy related experience is required 
• Computer literacy; fluency in Microsoft Office suite
• Excellent communication skills - verbal and written
• Knowledge of supervisory techniques to manage, motivate and train employees
• Critical thinking skills and sense of accountability; problem solving ability
• Ability to meet attendance policy
• Ability to lift up to 55lbs on occasion; ability to stand and/or walk for extended periods of time

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.