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Manager Managed Services Jobs in Georgia (NOW HIRING)

Pwc

Managed Services, Epic Director

Atlanta, GA · On-site

$155K - $410K/yr

Industry/Sector Not Applicable Specialism Managed Services Management Level Director & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of ...

Deloitte

Manager - Finance Managed Services

Atlanta, GA · On-site

Work you'll do As a Manager on the Enterprise Operations as a Service Finance Operate team, you will be responsible for: * Assessing client finance operating model needs, process challenges, service ...

Pwc

Managed Services, Epic Certified Manager

Atlanta, GA · On-site

$99K - $232K/yr

Industry/Sector Not Applicable Specialism Managed Services Management Level Manager & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of ...

Pwc

Managed Services - SAP BRIM - Manager

Atlanta, GA · On-site

$99K - $232K/yr

... Managed Services - SAP BRIM - Manager, you will play a pivotal role in delivering consulting services across various SAP applications, helping clients optimize operational efficiency and achieve ...

Pwc

Customer Managed Services - Senior Manager

Atlanta, GA · On-site

$124K - $280K/yr

... Managed Services - Senior Manager, you will play a pivotal role in consulting services for business applications, focusing on optimizing operational efficiency for clients. You will analyze client ...

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Manager Managed Services information

See Georgia salary details

$23.2K

$69K

$116.1K

How much do manager managed services jobs pay per year?

As of Aug 21, 2026, the average yearly pay for manager managed services in Georgia is $68,966.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $98,400.00 per year, depending on experience, location, and employer.

What is a manager managed services?

A Manager of Managed Services oversees a team or department that delivers IT or business process services to clients on an ongoing basis. Their responsibilities include managing service delivery, ensuring client satisfaction, coordinating with internal teams, and improving operational efficiency. They act as the main point of contact between the client and the service provider, ensuring that all contractual obligations are met and services are delivered according to agreed-upon standards.

What are the key skills and qualifications needed to thrive as a manager managed services?

To thrive as a Manager Managed Services, you need expertise in IT service management, leadership, and strategic planning, often backed by a degree in information technology or business and relevant experience. Familiarity with ITSM tools like ServiceNow, as well as certifications such as ITIL or PMP, is typically required. Exceptional communication, problem-solving, and client relationship skills help you lead teams effectively and exceed client expectations. These competencies are crucial for ensuring service excellence, operational efficiency, and strong customer satisfaction in a competitive managed services environment.

What are some common challenges faced by a manager managed services, and how can they be addressed?

A Manager of Managed Services often encounters challenges such as balancing multiple client expectations, ensuring service-level agreements (SLAs) are met, and managing a diverse technical team across different projects. Effective communication, proactive problem-solving, and strong organizational skills are key to addressing these challenges. Building a culture of continuous improvement and maintaining clear documentation can help streamline operations and improve client satisfaction. Regular training and team development also play a significant role in overcoming technical and workflow obstacles.

What is the difference between Manager Managed Services vs Network Administrator?

AspectManager Managed ServicesNetwork Administrator
CredentialsTypically requires certifications like CompTIA Network+, Cisco CCNA, or vendor-specific credentialsOften requires similar certifications such as CompTIA Network+ or Cisco CCNA
Work EnvironmentOversees multiple client networks, manages service delivery, and coordinates teamsMaintains and troubleshoots an organization's internal network infrastructure
Employer & Industry UsageUsed by managed service providers (MSPs) and IT service companiesEmployed within organizations to manage internal networks
Search & Comparison IntentOften compared for service management rolesCompared for technical network support roles

While both roles require networking knowledge and certifications, Manager Managed Services focuses on overseeing service delivery and client management, whereas Network Administrators handle day-to-day network operations and troubleshooting within an organization.

What are the most commonly searched types of Managed Services jobs in Georgia?

The most popular types of Managed Services jobs in Georgia are:

What are popular job titles related to Manager Managed Services jobs in Georgia?

For Manager Managed Services jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Manager Managed Services jobs in Georgia look for?

The top searched job categories for Manager Managed Services jobs in Georgia are:

What cities in Georgia are hiring for Manager Managed Services jobs?

Cities in Georgia with the most Manager Managed Services job openings:

Manager Managed Services jobs near you
Infographic showing various Manager Managed Services job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 2% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $68,966 per year, or $33.2 per hour.

Support Manager, Managed Services Experience

Next Step Systems

Marietta, GA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

Support Manager, Managed Services Experience, Marietta, GA
As the Support Manager with Managed Services experience, you will lead the team providing first and second level support for all managed customers. Your role will be to coordinate overall support process for incidents/service requests and establish objectives/metrics for the support desk operation that reflect the organization's overall goals. As the Cloud Support Manager, you will manage the performance and operation of 24x7x365 support to clients (internal and external) and ensure that service levels are achieved. You will also be responsible for managing staff to meet/exceed expectations about performance, defined metrics/benchmarks, and that standards and processes are followed. This position is 100% Onsite.
Responsibilities:
- Monitor all requests, incidents and problems reported or detected in the Cloud Support organization.
- Develop and mature phone/ticket escalation processes to ensure free flow of information within the organization.
- Drive ticket deep-dive analysis and develop strategies for improvement of team efficiency and effectiveness.
- Oversee technical solutions and client documentation repository and ensure quality solutions and procedures are available and used by your team members.
- Implement and cultivate capture of NPS scores to measure customer satisfaction.
- Recruit, onboard, train and day-to-day lead Level-1 and level-2 support representatives in the Cloud Support team.
Qualifications:
- 8+ years of technology experience in a Managed Services Department.
- 5+ years of experience in a leadership role.
- People management experience.
- Customer onsite and remote support experience.
- Ability to work in a fast passed, dynamic environment.
- Strong communication, writing, and presentation skills.
- Data Center Operations and Infrastructure Design experience, an asset.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Marietta GA Jobs, Support Manager, Cloud Support, Incident Request, Service Request, Data Center, Operations, Infrastructure, Leadership, People Management, Managed Service Provider, Georgia Recruiters, IT Jobs, Georgia Recruiting
Looking to hire for similar positions in Marietta, GA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Support Managers for jobs Marietta, Georgia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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