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Manager Knowledge Management Jobs in Frisco, TX (NOW HIRING)

TRG

Knowledge Management Specialist

Plano, TX · On-site

Knowledge Management, Governance and Content Quality * Develop and maintain knowledge management practices that support business needs, improve the employee user experience, and align with enterprise ...

ManTech

Knowledge Management Analyst

Dallas, TX

Maintains and reviews knowledge management databases to identify opportunities for improving information flow and accessibility. * Execute the migration of content to centralized platforms and ...

CYNET SYSTEMS

Knowledge Management Specialist

Plano, TX · On-site

$33 - $38/hr

Bachelor's degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent ...

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All JobsKnowledge Management JobsManager Knowledge Management JobsManager Knowledge Management Jobs in Frisco, TX

Manager Knowledge Management information

See Frisco, TX salary details

$25.7K

$76.4K

$128.7K

How much do manager knowledge management jobs pay per year?

As of Sep 3, 2026, the average yearly pay for manager knowledge management in Frisco, TX is $76,444.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $109,000.00 per year, depending on experience, location, and employer.

What does a manager knowledge management do?

A Manager of Knowledge Management is responsible for overseeing the processes and systems that help an organization capture, organize, share, and utilize information and expertise effectively. They develop strategies to ensure valuable knowledge is documented, accessible, and used to support business goals. This role often involves implementing knowledge management tools, facilitating collaboration among teams, and promoting best practices for information sharing. Managers in this field also assess gaps in knowledge and work to bridge them, ensuring continuous learning and improvement across the organization.

How does a manager knowledge management typically collaborate with other departments to ensure effective knowledge sharing?

A Manager Knowledge Management frequently works across departments—such as IT, HR, and operations—to develop and maintain systems that facilitate information sharing. They lead workshops, establish best practices, and ensure alignment between knowledge initiatives and organizational goals. Regular meetings, cross-functional projects, and feedback sessions are common, allowing the manager to tailor knowledge resources to specific team needs and ensure seamless access. This collaborative approach not only improves workflow efficiency but also fosters a culture of continuous learning and innovation.

What are the key skills and qualifications needed to thrive as a manager knowledge management, and why are they important?

To thrive as a Manager Knowledge Management, you need expertise in information management, content strategy, and business process improvement, typically backed by a relevant degree and experience in knowledge management practices. Familiarity with knowledge management systems (like SharePoint or Confluence), taxonomy development, and certifications such as CKM (Certified Knowledge Manager) are valuable. Strong communication, leadership, and change management skills are crucial for fostering knowledge sharing and driving organizational culture. These skills ensure the effective capture, organization, and dissemination of knowledge, leading to improved decision-making and operational efficiency.

What is the difference between Manager Knowledge Management vs Knowledge Coordinator?

AspectManager Knowledge ManagementKnowledge Coordinator
ResponsibilitiesOversees knowledge strategies, manages teams, develops policiesSupports knowledge sharing, updates databases, assists with content management
Required SkillsLeadership, strategic planning, communicationOrganizational skills, attention to detail, technical proficiency
CertificationsKnowledge Management certifications, project managementBasic certifications, familiarity with knowledge tools
Work EnvironmentOffice-based, managerial settingOffice or remote, support role

The main difference is that the Manager Knowledge Management leads and develops knowledge strategies, while the Knowledge Coordinator supports daily knowledge sharing activities. Managers focus on strategic oversight, whereas coordinators handle operational tasks to ensure information flows smoothly within organizations.

What job categories do people searching Manager Knowledge Management jobs in Frisco, TX look for?

The top searched job categories for Manager Knowledge Management jobs in Frisco, TX are:

What cities near Frisco, TX are hiring for Manager Knowledge Management jobs?

Cities near Frisco, TX with the most Manager Knowledge Management job openings:

Manager Knowledge Management jobs near you

Business Program Manager - Knowledge Management

Paychex

Irving, TX • On-site

Full-time

Medical, Retirement, PTO

Posted 23 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

237th of 500 rated business services

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Overview
Create, govern, optimize, and maintain high-quality Knowledge Management content and catalog structures to support enterprise knowledge experiences and AI readiness. Designs and evolves semantic knowledge models, including taxonomies, ontologies, metadata frameworks, and knowledge graph structures, to improve knowledge discoverability, interoperability, contextual understanding, and AI-powered experiences across the enterprise. Independently analyzes complex business needs and knowledge ecosystems, recommending governance standards, content organization strategies, and process improvements that improve discoverability, usability, and operational effectiveness. Partners with key stakeholders to analyze, diagnose, and resolve complex knowledge management challenges using diverse methods and tools. With minimal supervision, performs research, analysis, coordination, governance oversight, content lifecycle management, and program leadership activities related to enterprise knowledge assets and platforms used by employees and clients. Oversees the development of business cases and solution proposals that improve knowledge effectiveness, content quality, governance compliance, and long-term organizational value. Provides leadership and expertise applying project management concepts to strategic Knowledge Management initiatives.
Responsibilities
  • Manage and govern the enterprise knowledge catalog, including content lifecycle, ownership, review schedules, archival processes, metadata standards, and content quality requirements.
  • Evaluate and recommend improvements to taxonomies, ontologies, metadata models, knowledge graphs, content structures, governance processes, policies, standards, and technologies to maximize knowledge effectiveness, semantic intelligence, AI readiness, and operational efficiency.
  • Design, develop, and govern enterprise semantic models, including taxonomies, ontologies, controlled vocabularies, entity relationships, and metadata frameworks that improve knowledge organization, discoverability, and reuse.
  • Partner with business, product, data, and technology stakeholders to define knowledge domains, semantic relationships, and governance standards that support intelligent search, retrieval, recommendation, and AI-driven knowledge experiences.
  • Establish and maintain knowledge graph and semantic intelligence capabilities by mapping relationships between content, processes, services, products, systems, and organizational knowledge assets to improve contextual understanding and decision-making.
  • Evaluate emerging semantic technologies, AI knowledge architectures, and industry best practices, recommending enhancements that improve enterprise knowledge accessibility, interoperability, and machine-readiness.
  • Develop, maintain, and optimize service-facing knowledge articles, job aids, procedural documentation, and knowledge structures using established governance standards, templates, style guides, and best practices.
  • Deliver strategic recommendations to stakeholders regarding knowledge governance, content organization, taxonomy, and operational improvements that drive effective and efficient knowledge experiences.
  • Independently manage complex Knowledge Management initiatives with multiple deliverables and timeframes, including governance implementations, catalog optimization efforts, content remediation programs, and cross-functional impacts.
  • Recommend and initiate knowledge process improvements that increase content quality, reduce duplication, improve findability, and enhance reporting and operational effectiveness.
  • Identify opportunities to improve knowledge management processes through analysis, governance assessments, and future-state operating model recommendations.
  • Apply comprehensive knowledge management expertise to evaluate the impact of content, process, and product changes across multiple business areas and develop associated readiness and adoption plans.
  • Partner with leadership across multiple organizations to drive enterprise Knowledge Management initiatives and implement value-added governance and content solutions.
  • Act as a liaison between stakeholders to define, analyze, communicate, and validate knowledge requirements, governance expectations, content standards, and process improvements.
  • Partner with Product, Operations, IT, Service, and Enablement teams to coordinate dependencies, establish ownership, and proactively identify and manage risks impacting knowledge quality and governance.
  • Evaluate and recommend improvements to taxonomy, metadata, content structures, governance processes, policies, standards, and technologies to maximize knowledge effectiveness and operational efficiency.
  • Lead knowledge quality assurance efforts, including content audits, governance reviews, content health assessments, standards compliance, issue tracking, and remediation planning.
  • Lead root cause analysis and resolution of complex knowledge management challenges, including content gaps, search/findability issues, governance concerns, and catalog optimization opportunities, while developing business cases and return-on-investment recommendations.
  • Analyze content performance, usage trends, search behavior, and stakeholder feedback to identify continuous improvement opportunities and measure the effectiveness of Knowledge Management initiatives.
  • Ensure content structures, metadata, and governance practices support AI-powered knowledge experiences, enterprise search capabilities, and future knowledge enablement strategies.
  • Other duties as assigned to support the general purpose of the position's function.

Required Knowledge & Skills
  • Knowledge of Knowledge Management principles, content governance, taxonomy development, metadata management, and information architecture.
  • Understanding of semantic technologies and knowledge representation concepts, including taxonomies, ontologies, controlled vocabularies, entity modeling, and knowledge graphs.
  • Experience designing or governing knowledge structures that support enterprise search, AI-powered experiences, retrieval-augmented generation (RAG), or semantic discovery capabilities.
  • Ability to translate complex business concepts into scalable knowledge models and governance frameworks that enable findability, interoperability, and organizational intelligence.

Qualifications
  • H.S. Diploma - Required
  • Associate's Degree in Writing, Communications, Knowledge Management, Information Management, Business, or related discipline - Preferred
  • 5 years of experience in Knowledge Management, content governance, business analysis, process improvement, content operations, or internal communications.
  • Leadership experience a plus.
  • Knowledge Management - Preferred
  • Content Governance - Preferred
  • Content Strategy - Preferred
  • Information Architecture - Preferred
  • Taxonomy & Metadata Management - Preferred
  • Business Analysis - Preferred
  • Business Process - Preferred
  • Project Management - Preferred
  • Program Management - Preferred
  • Agile Methodology - Preferred
  • Workflow Management - Preferred
  • Process Improvement - Preferred
  • Operations - Preferred
  • Data Analysis - Preferred
  • Stakeholder Management - Preferred
  • AI Readiness & Knowledge Optimization - Preferred

Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $75,000 to $95,000 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the Talent Acquisition & Onboarding position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

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    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

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