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Manager It Service Delivery Jobs in Michigan (NOW HIRING)

Robert Half

IT Manager

Taylor, MI · On-site

$88K - $108K/yr

... service delivery. Responsibilities: * Direct day-to-day IT operations across multiple sites ... Lead and develop management-level direct reports overseeing service desk operations, network and ...

iFlow Inc

IT Manager (Manufacturing)

Farmington Hills, MI · On-site

$93K - $114K/yr

Team Leadership & Organizational Culture Lead and Supervise IT team members to ensure timely, effective task execution and high-quality service delivery. Define and manage the team's vision ...

CFS

IT Manager

Grand Rapids, MI · Remote

$110K - $130K/yr

This role is responsible for ensuring reliable, secure, and scalable IT services across the ... deliver effective technology solutions. Responsibilities of the IT Manager: * Lead, coach, and ...

Denso

Senior Manager, Information Technology

Southfield, MI · On-site

$120K - $120K/yr

... Manager Information Technology position. This person will lead an application development and ... Define and maintain Service catalog items to streamline service delivery and user experience.

BorgWarner, Inc.

Manager, IT Senior

Auburn Hills, MI · On-site

$124K - $124K/yr

Strong experience in IT service delivery, IT/OT convergence, cybersecurity, and digital transformation. Excellent leadership, communication, stakeholder management, and supplier management ...

Denso

Senior Manager, Information Technology

Southfield, MI · On-site

$120K - $120K/yr

... Manager Information Technology position. This person will lead an application development and ... Define and maintain Service catalog items to streamline service delivery and user experience.

BorgWarner

Manager, IT Senior

Auburn Hills, MI · On-site

Strong experience in IT service delivery, IT/OT convergence, cybersecurity, and digital transformation. Excellent leadership, communication, stakeholder management, and supplier management ...

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All JobsIt Service Delivery JobsManager It Service Delivery JobsManager It Service Delivery Jobs in Michigan

Manager It Service Delivery information

See Michigan salary details

$25.3K

$81.9K

$139.9K

How much do manager it service delivery jobs pay per year?

As of Aug 23, 2026, the average yearly pay for manager it service delivery in Michigan is $81,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,600.00 and $111,600.00 per year, depending on experience, location, and employer.

What does a Manager IT Service Delivery do?

A Manager IT Service Delivery oversees the delivery of IT services within an organization, ensuring that technology systems and support meet business needs. They manage teams responsible for IT support, service management, and incident resolution, while maintaining service quality and efficiency. Their role often includes developing service strategies, monitoring performance metrics, and collaborating with other departments to address technology requirements. Strong communication and leadership skills are essential for coordinating between technical teams and business stakeholders.

What are the key skills and qualifications needed to thrive as a Manager IT Service Delivery, and why are they important?

To thrive as a Manager IT Service Delivery, you need strong leadership skills, a deep understanding of IT service management frameworks (such as ITIL), and experience in overseeing technology operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These abilities are crucial for ensuring seamless IT service delivery, minimizing downtime, and aligning IT strategy with business objectives.

What are some common challenges faced by a Manager IT Service Delivery, and how can they be addressed?

A Manager IT Service Delivery often encounters challenges such as managing stakeholder expectations, ensuring consistent service quality, and coordinating cross-functional teams. Balancing the needs of end users with organizational objectives can be demanding, especially when resources are limited or priorities shift rapidly. Successful managers address these challenges by implementing robust communication channels, establishing clear service level agreements (SLAs), and fostering a culture of continuous improvement within their teams. Proactively identifying bottlenecks and leveraging IT service management frameworks like ITIL can also help streamline processes and enhance overall service delivery.

What is the difference between Manager It Service Delivery vs Service Desk Manager?

AspectManager It Service DeliveryService Desk Manager
Primary FocusOversees end-to-end IT service delivery, ensuring client satisfaction and service qualityManages the service desk team, focusing on incident resolution and user support
CertificationsITIL, PMP, Service Management certificationsITIL, HDI, Service Desk certifications
Work EnvironmentClient-facing, strategic planning, cross-department coordinationHelp desk operations, team management, technical support
Industry UsageCommon in managed services, IT consulting, enterprise ITPrevalent in corporate IT support, internal IT departments

The Manager It Service Delivery role focuses on overall service quality and client satisfaction across multiple IT services, while the Service Desk Manager concentrates on managing the help desk team and resolving user issues. Both roles require ITIL knowledge and relevant certifications but differ in scope and daily responsibilities.

What are popular job titles related to Manager It Service Delivery jobs in Michigan?

For Manager It Service Delivery jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Manager It Service Delivery jobs in Michigan look for?

The top searched job categories for Manager It Service Delivery jobs in Michigan are:

What cities in Michigan are hiring for Manager It Service Delivery jobs?

Cities in Michigan with the most Manager It Service Delivery job openings:

Manager It Service Delivery jobs near you
Infographic showing various Manager It Service Delivery job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $81,877 per year, or $39.4 per hour.

IT Manager

Robert Half

Taylor, MI • On-site

$88K - $108K/yr

Full-time

Posted 19 days ago

Job description

Our Client is looking for an experienced IT Manager to lead technology operations for a fast-paced logistics and warehousing organization supporting around-the-clock automotive manufacturing customers in Metro-Detroit, Michigan. This role will guide infrastructure, end-user support, network performance, and security across multiple facilities while building a more consistent and well-documented IT environment. The ideal candidate brings strong technical depth, proven leadership of technical teams, and the ability to introduce structure, accountability, and measurable service delivery.


Responsibilities:

• Direct day-to-day IT operations across multiple sites, ensuring reliable infrastructure, responsive support, and stable connectivity for 24/7 business activities.

• Lead and develop management-level direct reports overseeing service desk operations, network and systems administration, and security and compliance functions.

• Establish clear operating standards for support services, including escalation paths, service levels, performance metrics, and knowledge-sharing practices.

• Strengthen enterprise infrastructure by overseeing networking, server administration, identity services, virtualization platforms, Microsoft 365 environments, and backup solutions.

• Drive improvements in documentation by creating and maintaining technical standards, runbooks, diagrams, and operational procedures that teams can use effectively.

• Partner with leadership on staffing, budgeting, and resource planning to align IT capabilities with business needs across all facilities.

• Advance the organization’s security posture by guiding remediation efforts, supporting audit responses, and enforcing infrastructure hardening practices.

• Identify gaps in current processes and transform reactive support models into structured, scalable IT service delivery.

• Oversee major infrastructure and operational improvement initiatives, including service desk enhancements and environment standardization efforts.


You will have three management-level direct reports:

●       IT Service Desk Manager — leading the Tier 1 and Tier 2 technician group

●       Network Engineer — leading the Network & Systems Administrator

●       Security & Compliance Analyst — owning security posture, audit response, and the remediation backlog

• 10+ years of experience in IT infrastructure, networking, and technical support, including at least 4 years leading technical teams.
• Demonstrated success managing managers or team leads, with accountability for staffing decisions and budget oversight strongly preferred.
• Strong hands-on knowledge of enterprise networking, including routing, switching, VLANs, firewalls, wireless technologies, and related administration.
• Experience supporting Windows Server environments, virtualization platforms, Active Directory or Entra ID, Microsoft 365, and backup and recovery technologies.
• Proven ability to improve an unstructured or reactive IT environment by introducing process discipline, documentation, and operational controls.
• Background building or rebuilding IT service desk functions, including tiered support models, service-level management, metrics, and knowledge management.
• Practical understanding of security controls, system hardening, and remediation activities related to audits or security assessments.
• Strong technical writing skills with the ability to produce clear standards, procedures, and support documentation.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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