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Manager Implementation Services Jobs in Ontario (NOW HIRING)

Maarut

CA$70 - CA$75/hr

Aruba ClearPass Policy Manager implementation/configuration experience * Knowledge and experience ... Strong customer service orientation with proven analytical and problem-solving abilities. * Related ...

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Manager Implementation Services information

What is a manager implementation services?

A Manager of Implementation Services oversees the process of introducing new products, systems, or services to clients or within an organization. They coordinate teams, manage project timelines, and ensure that implementations are delivered on schedule and according to client requirements. This role often involves collaborating with multiple departments, troubleshooting issues during deployment, and maintaining strong client relationships to ensure satisfaction. Their ultimate goal is to ensure a smooth and effective transition from sales to active product or service use.

What are the typical challenges faced by a manager implementation services when coordinating cross-functional teams during large-scale projects?

A Manager Implementation Services often encounters challenges such as aligning diverse team priorities, ensuring consistent communication, and managing tight project timelines. Because implementation projects typically involve multiple departments—like IT, operations, and client services—balancing stakeholder expectations while keeping everyone on track is essential. Strong organizational skills and proactive problem-solving are crucial, as is the ability to quickly address unforeseen issues without derailing the project's progress. Regular status meetings and transparent reporting help maintain momentum and foster collaboration across teams.

What are the key skills and qualifications needed to thrive as a manager implementation services, and why are they important?

To thrive as a Manager Implementation Services, you need expertise in project management, business process analysis, and a relevant bachelor's degree, often complemented by experience in implementation or consulting roles. Familiarity with project management software (such as MS Project or Jira), CRM systems, and certifications like PMP or Six Sigma are typically expected. Strong leadership, communication, and problem-solving skills help you effectively guide teams and manage client relationships. These abilities ensure successful project delivery, client satisfaction, and the smooth adoption of new systems or services.

What is the difference between Manager Implementation Services vs Implementation Specialist?

AspectManager Implementation ServicesImplementation Specialist
CredentialsTypically requires a bachelor's degree, project management certifications (e.g., PMP), and experience in leadership rolesUsually requires a bachelor's degree, technical certifications, and hands-on implementation experience
Work EnvironmentLeads teams, manages projects, and coordinates across departmentsExecutes specific implementation tasks, often working under supervision or as part of a team
Employer & Industry UsageCommon in consulting firms, software companies, and large enterprisesFound in IT, software, and technical service providers

While both roles focus on implementation, the Manager Implementation Services oversees projects and teams, requiring leadership and strategic skills. The Implementation Specialist handles technical tasks and executes specific parts of the implementation process. The manager role is broader, involving planning and coordination, whereas the specialist role is more hands-on and technical.

What cities in Ontario are hiring for Manager Implementation Services jobs?

Cities in Ontario with the most Manager Implementation Services job openings:

Manager Implementation Services jobs near you

Implementation Consultant- Occupational Health

Cority Software

Toronto, ON

Full-time

Re-posted 3 days ago

Job description

POSITION DESCRIPTION

POSITION:     Implementation Consultant (CSC)  

REPORTS TO:  Manager/Director, Professional Services   

Cority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works.
For over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most comprehensive, human-centered, and secure SaaS platform to help workers and businesses thrive in 100 countries around the world.The company enjoys the industry’s highest levels of client satisfaction and has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.cority.com.

CHARACTERISTICS OF AN IDEAL CANDIDATE:

  • Working in isolation or as part of a team you’re comfortable understanding the connections between the EHSQ suites in Cority.
  • You have a keen understanding of how and why clients would use Cority software including being able to demonstrate various examples of how they are using the software.
  • You’ll have been involved in EHS systems implementation projects
  • You instill confidence in clients and build strong trust relationships both internally and externally.
  • You stay up to date on new features released and can help improve others with only a basic knowledge level of the platform.
  • You demonstrate excellent project budget awareness, responsiveness and professionalism and you have exceptional written and verbal communication skills.

PRIMARY RESPONSIBILITIES:

  • Act as the liaison between Cority and clients based on assigned projects.  Validate that assigned clients are satisfied with all Cority provided software and services.  Ensure lead consultant is involved in appropriate corrective actions and/or recommendations to Cority management.
  • Follow Cority Implementation Methodology (CIM) for all customer implementations.  Establish, in conjunction with the client and Cority PM, a plan for management of the project implementation including intervention where timeline milestones are being delayed or missed. 
  • Guide and teach clients on the configuration of Cority software to meet business requirements.  Provide recommendations to clients on how to align business practices to standard Cority software functionality.
  • Develop and conduct standard & client tailored training sessions for end-users and train-the-trainer programs.

QUALIFICATIONS:

  • A graduate of a university program in occupational health & safety, industrial hygiene, occupational health, business administration or computer science or a related program with equivalent work experience
  • Minimum of 3 years in software implementation experience desired.
  • Industry experience in the field of safety, medical, environmental or industrial hygiene preferred. Professional designation (CIH, CSP, CSRP, COHN) a definite asset
  • Must have a comprehensive knowledge of system implementation life cycles and project management methodologies

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