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Manager Implementation Services Jobs in Ontario (NOW HIRING)

Versaterm

Project Implementation Lead

Ottawa, ON

Experience with Police Records Management Systems (RMS), especially with Versaterm RMS is strongly ... visit Public Services and Procurement Canada. Versaterm is committed to fair and equitable ...

RSM

Dayforce Implementation Consultant

Toronto, ON · On-site

We are the leading provider of professional services to the middle market globally, our purpose is ... Collaborate with cross-functional teams including project managers, integration/data migration ...

Td

Analyst, Solutions Implementation

Toronto, ON

CA$69K - CA$98K/yr

Support managed solutions, product and services, and pricing initiatives by coordinating project ... to implementation. * Conduct business analysis across managed platforms, programs, product ...

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Manager Implementation Services information

What is a manager implementation services?

A Manager of Implementation Services oversees the process of introducing new products, systems, or services to clients or within an organization. They coordinate teams, manage project timelines, and ensure that implementations are delivered on schedule and according to client requirements. This role often involves collaborating with multiple departments, troubleshooting issues during deployment, and maintaining strong client relationships to ensure satisfaction. Their ultimate goal is to ensure a smooth and effective transition from sales to active product or service use.

What are the typical challenges faced by a manager implementation services when coordinating cross-functional teams during large-scale projects?

A Manager Implementation Services often encounters challenges such as aligning diverse team priorities, ensuring consistent communication, and managing tight project timelines. Because implementation projects typically involve multiple departments—like IT, operations, and client services—balancing stakeholder expectations while keeping everyone on track is essential. Strong organizational skills and proactive problem-solving are crucial, as is the ability to quickly address unforeseen issues without derailing the project's progress. Regular status meetings and transparent reporting help maintain momentum and foster collaboration across teams.

What are the key skills and qualifications needed to thrive as a manager implementation services, and why are they important?

To thrive as a Manager Implementation Services, you need expertise in project management, business process analysis, and a relevant bachelor's degree, often complemented by experience in implementation or consulting roles. Familiarity with project management software (such as MS Project or Jira), CRM systems, and certifications like PMP or Six Sigma are typically expected. Strong leadership, communication, and problem-solving skills help you effectively guide teams and manage client relationships. These abilities ensure successful project delivery, client satisfaction, and the smooth adoption of new systems or services.

What is the difference between Manager Implementation Services vs Implementation Specialist?

AspectManager Implementation ServicesImplementation Specialist
CredentialsTypically requires a bachelor's degree, project management certifications (e.g., PMP), and experience in leadership rolesUsually requires a bachelor's degree, technical certifications, and hands-on implementation experience
Work EnvironmentLeads teams, manages projects, and coordinates across departmentsExecutes specific implementation tasks, often working under supervision or as part of a team
Employer & Industry UsageCommon in consulting firms, software companies, and large enterprisesFound in IT, software, and technical service providers

While both roles focus on implementation, the Manager Implementation Services oversees projects and teams, requiring leadership and strategic skills. The Implementation Specialist handles technical tasks and executes specific parts of the implementation process. The manager role is broader, involving planning and coordination, whereas the specialist role is more hands-on and technical.

What cities in Ontario are hiring for Manager Implementation Services jobs?

Cities in Ontario with the most Manager Implementation Services job openings:

Manager Implementation Services jobs near you

Implementation Consultant

Barracuda Networks Inc.

Kanata, ON • Hybrid

CA$61K - CA$81K/yr

Full-time

Posted 19 days ago

Job description

Job ID 27-0834

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. 

We are committed to a candidate selection process and work environment that is inclusive and barrier free. To ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.   

Envision yourself at Barracuda! 

Barracuda Networks is seeking an Onboarding and Implementation Consultant is a product specialist for Barracuda Networks security software products focused on onboarding customers with velocity and a strong emphasis on business outcomes. You will work hands-on with customers to ensure fast, successful value realization, while also designing and evolving the onboarding framework, processes, content, and playbooks that standardize and scale our onboarding function across the organization. 

What you’ll be working on

  • Serve as a product specialist for one or more Barracuda security software solutions, guiding customers through onboarding journeys that deliver measurable business outcomes. 
  • Lead and execute customer onboarding activities with a focus on speed, quality, and value realization, ensuring successful adoption and deployment. 
  • Develop, document, and maintain onboarding frameworks, playbooks, and content (workflows, checklists, templates, knowledge articles) to standardize and scale onboarding across the global customer base. 
  • Collaborate with Customer Success Managers, Professional Services, Product, and Enablement teams to align onboarding activities with customer success metrics and product outcomes. 
  • Create customer-facing and internal collateral (guides, runbooks, playbooks, FAQs, dashboards) that accelerate time-to-value and reduce time-to-first-value. 
  • Capture feedback from customers and internal stakeholders to identify gaps, propose improvements, and help drive product and process enhancements. 
  • Monitor metrics and provide insights to boost velocity, adoption, and satisfaction.   

What you bring to the role

  • 3+ years of experience in customer onboarding, professional services, customer success, or a related field; experience with security software or technology products is a plus. 
  • Demonstrated ability to translate product capabilities into measurable business outcomes for customers. 
  • Strong project management and organizational skills; ability to manage multiple onboarding engagements simultaneously. 
  • Excellent written and verbal communication skills; comfortable presenting to diverse audiences, including executives and technical stakeholders. 
  • Analytical mindset with the ability to define, track, and report on onboarding KPIs (time-to-value, adoption rates, customer satisfaction, time-to-first-value, etc.). 
  • Experience in developing content and playbooks, with an aptitude for turning complex concepts into clear, actionable guidance. 
  • Customer-centric mindset with a collaborative approach to cross-functional work (Sales, CS, Product, Enablement, and Professional Services). 
  • Comfortable working across time zones in a global organization; flexibility to support international customers as needed. 
  • Bachelor’s degree in Computer Science, Information Technology, Business, Engineering, or a related field; advanced degree a plus. 

What you’ll get from us: 

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options. 

The anticipated on-target earnings range for this role is $61,000 - $81,000 CAD. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws.  

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