Position Summary
The Software Implementation Analyst II is responsible for leading software implementation projects, performing advanced system configuration, and resolving complex technical issues. This role is ideal for individuals with a software development background who enjoy working hands-on with system configuration, data migration, and integrations, and prefer implementation-focused work over full-time software development. This role serves as a technical resource for both customers and internal teams and plays a key role in ensuring successful deployment, integration, and long-term performance of Black Creek software solutions.
Reasonable accommodations are available for qualified individuals with disabilities upon request.
Essential Duties & Responsibilities
- Lead software implementation projects including planning, configuration, deployment, and post-installation support.
- Analyze client system requirements and develop detailed implementation strategies and timelines.
- Configure, customize, and optimize Black Creek software solutions to meet client operational requirements.
- Perform advanced system configuration, database setup, and application customization.
- Ensure successful system integration with client environments, including configuring and validating integrations using APIs, data mapping, and system interfaces.
- Analyze and solve complex system, data, and integration challenges related to software functionality and performance.
- Serve as an escalation point for technical issues from Level I analysts.
- Coordinate with development teams to investigate software defects and implement solutions.
- Analyze system logs, data outputs, and system behavior to identify root causes of issues.
- Utilize tools to extract and analyze system data to support troubleshooting, upgrades, and installations.
- Assist with database configuration and management during system deployments, including working with structured data (e.g. SQL queries, JSON, XML) as needed.
- Support system upgrades, patches, and environment migrations.
- Provide advanced training to customers on system functionality, configuration, and best practices.
- Communicate technical findings and recommendations to customers and internal stakeholders.
- Assist in developing implementation standards, technical procedures, and best practices.
- Mentor and support Technical Implementation Analyst I staff.
- Collaborate with developers, project managers, and IT teams to improve implementation processes.
- Assist with continuous improvement of implementation documentation and deployment procedures.
- Participate in rotating on-call support responsibilities.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field preferred; equivalent experience may be considered.
- 3–5+ years of experience in software implementation, systems integrations, or application development (or similar technical roles).
- Strong understanding of software systems, and system architecture.
- Experience configuring enterprise software systems and implementing solutions in client environments.
- Experience working with APIs, data integrations, or structured data (SQL, JSON, XML).
- Strong analytical and problem-soling skills with the ability to resolve complex technical issues.
- Experience working with databases, system configuration tools, or technical troubleshooting tools preferred.
- Excellent communication and customer engagement skills.
- Ability to manage multiple projects and priorities simultaneously.
Working Conditions
- Must be able to remain in a stationary position at a desk for at least 50% of the time.
- Be able to occasionally move about inside the office to access office equipment and other resources.
- Be able to operate a computer and related software for a prolonged period, and use office productivity equipment, such as a calculator, copier, and printer.
- Be able to engage in repetitive motions, such as typing and using a mouse.
- Be able to communicate effectively, conveying information and ideas clearly so others can understand. Must be able to exchange accurate information in these interactions.
- Be able to observe details at close range, e.g. computer screens and printed documents.
- Be able to travel as needed to job sites.
Company Description
Black Creek Integrated Systems is a leading provider of security and safety solutions, specializing in Real-Time Location Systems (RTLS). Our cutting-edge technology ensures the seamless integration of security and operational systems, empowering organizations to enhance their overall safety and efficiency. As a dynamic and innovative company, we are committed to delivering exceptional solutions that meet the evolving needs of our clients.