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Manager Humana Agent Jobs (NOW HIRING)

Humana

AVP Agent Assist

Louisville, KY · On-site

Manage engineering budgets, resource allocation, and operational excellence. Compliance ... Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana ...

Humana

AVP Agent Assist

Louisville, KY · On-site

Manage engineering budgets, resource allocation, and operational excellence. Compliance ... Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana ...

Humana

AVP Agent Assist

Louisville, KY

Manage engineering budgets, resource allocation, and operational excellence. Compliance ... Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana ...

Humana, Inc.

AVP Agent Assist

Louisville, KY · On-site

Manage engineering budgets, resource allocation, and operational excellence. Compliance ... Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana ...

Humana, Inc.

Direct Marketing Sales Agent

As a Sales Agent, you will report to a Sales Team Manager who will lead a team of 10 - 15 Sales Agents. Humana's Inside Sales Agents are our member's partners in their healthcare journey. As a ...

Humana, Inc.

Internal Sales Agent, Broker

Proficiency with CRM systems and Microsoft Office Suite. * Ability to work overtime and weekends ... Humana values personal identity protection. Please be aware that applicants selected for leader ...

Humana

Medicare Sales Field Agent - Mobile, AL

Mobile, AL

$80K - $125K/yr

... Manager and Regional Director who are committed to your success. Together, you'll help bring Humana's strategy to life: Achieve the fundamentals, differentiate through exceptional service, and grow ...

Humana

Medicare Sales Field Agent - Mobile, AL

Mobile, AL

$80K - $125K/yr

... Manager and Regional Director who are committed to your success. Together, you'll help bring Humana's strategy to life: Achieve the fundamentals, differentiate through exceptional service, and grow ...

Humana

Medicare Sales Field Agent - Mobile, AL

Mobile, AL · On-site

$80K - $125K/yr

... Manager and Regional Director who are committed to your success. Together, you'll help bring Humana's strategy to life: Achieve the fundamentals, differentiate through exceptional service, and grow ...

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How much do manager humana agent jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for manager humana agent in the United States is $26.51, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is the difference between Manager Humana Agent vs Customer Service Representative?

AspectManager Humana AgentCustomer Service Representative
CredentialsHealth insurance knowledge, sales certificationsBasic customer service skills, high school diploma
Work EnvironmentOffice setting, client meetings, team managementCall centers, customer support centers
Employer & IndustryHumana, health insurance industryVarious industries, customer service roles
Primary ResponsibilitiesOversee agent teams, sales, client relationsAssist customers, answer inquiries, resolve issues

The Manager Humana Agent typically holds more specialized credentials and manages teams within the health insurance industry, focusing on sales and client management. In contrast, Customer Service Representatives handle direct customer interactions, providing support and resolving issues. Both roles are essential in the customer service and insurance sectors but differ in scope, responsibilities, and required experience.

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What are the most commonly searched types of Humana Agent jobs? The most popular types of Humana Agent jobs are:
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Manager Humana Agent jobs near you
Infographic showing various Manager Humana Agent job openings in the United States as of May 2026, with employment types broken down into 5% As Needed, 86% Full Time, 5% Temporary, 2% Contract, and 2% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $55,151 per year, or $26.5 per hour.
AVP Agent Assist

AVP Agent Assist

Humana

Louisville, KY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 252 frontline employees who took The Breakroom Quiz

145th of 260 rated insurance

Job description

Become a part of our caring community
The AVP, Software Engineering for Agent Assist Solutions leads engineering strategy and execution for the Agent Assist suite-a flagship AI product focused on transforming customer engagementinhealthcare. This leader owns all aspects of engineering for Agent Assist, driving delivery and innovation within a matrixed, cross-functional team.

Key Responsibilities

Technical Leadership

  • Develop and execute the technical roadmap for Agent Assist, ensuring robust, scalable, and secure solutions.

  • Architect and deliver production-grade AI features leveraging GCP, Python, Vertex AI, Gemini, and CES.

  • Partner withAIPlatform team,Product, UX, and Data Science as a technical stakeholder in roadmap and prioritization.

Operational Oversight

  • Lead 4-6 dedicated engineering teams (6-10 members each, mix of associates and contractors).

  • Manage engineering budgets, resource allocation, and operational excellence.

Compliance & Governance

  • Ensure all solutions meet HIPAA, SOC2, and SOX compliance requirements.

  • Champion responsible and ethical AI practices, embedding these principles into development workflows.

Collaboration

  • Drive matrixed collaboration with product, UX, data science, and operations, aligning efforts to deliver cohesive solutions.

  • Effectively communicate engineering strategy and progress to executive leadership and stakeholders.

Enterprise Architecture Influence

  • Shape architectural standards across the organization, ensuring interoperability, scalability, and resilience for AI-driven solutions.

Change Management & Organizational Influence

  • Skilled at driving cultural and process transformation across matrixed teams.

Vendor & Ecosystem Strategy

  • Experience negotiating and managing strategic partnerships with cloud providers, AI vendors, and integrators.

Strategic Impact

  • Deploy Agent Assist to production, achieving reductions in Average Handle Time (AHT), minimizing callbacks, and expanding adoption across voice and online channels.

  • Deliver innovative features beyond baseline to differentiate offerings and unlock new value.

  • Influence enterprise-wide AI governance, advocating for responsible adoption and best practices.

Qualifications

  • 10+ years in software engineering, including 5+ years in senior technical leadership.

  • Demonstrated success delivering AI-driven platforms in production, ideally within healthcare.

  • Deep experience with GCP, Python, and AI/ML tools (Vertex AI, Gemini, CES).

  • Strong leadership, communication, and stakeholder management skills.

  • Understanding ofhealthcare compliance frameworks and ethical AI practices.

Success Metrics (First 12 Months)

  • Agent Assistlivein production, with measurable reductions in AHT and callbacks.

  • Delivery of innovative, differentiated features.

  • Increased adoption of Agent Assist across online channels.

Why This Role Matters
This AVP role is critical in delivering a transformative customer experience for healthcare, ensuring competitive advantage in an AI-first marketplace. The successful candidate will not only deliver a flagship product but also shape the foundation for responsible, enterprise-scale AI adoption.


Use your skills to make an impact

Required Qualifications

  • Bachelor's degree
  • 10 or more years of technical experience
  • 8 or more years of management experience
  • Broad understanding of Information Technology solutions including technologies, platforms, applications and capabilities
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • Master's Degree
  • 3 or more years of IT Management experience

Additional Information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$208,500 - $286,700 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

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Benefits

Hours and flexibility

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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