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Manager Hsn Customer Service Jobs (NOW HIRING)

OSBORN LLC

Manager Customer Service

Richmond, IN · Remote

Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...

Hobby Lobby Careers

Customer Service Manager

Omaha, NE

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Palatine, IL

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby

Customer Service Manager

Queensbury, NY · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Pregis

Customer Service Manager

Visalia, CA · On-site

Customer Service Manager Classification: Salaried-Exempt Reports To: Director of Customer Service Department: Customer Service Summary of Job The Visalia Customer Service Manager will plan, co ...

Hobby Lobby Careers

Customer Service Manager

Framingham, MA · On-site

$21.15 - $22.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby

Customer Service Manager

Hyannis, MA · On-site

$18 - $19/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Inceed

Customer Service Manager

Deer Park, TX · On-site

$150K - $160K/yr

Customer Service Manager Compensation: $150k-$160k annually, depending on experience Location: Deer Park, Texas Inceed has partnered with a great company to help find a skilled Customer Service ...

Xylem

Customer Service Manager

Morton Grove, IL · On-site

$115K - $130K/yr

The Role We're looking for a strategic, people-focused Customer Service Manager to lead our Customer Service and Application Engineering teams. In this highly visible leadership role, you'll shape ...

FXI

Customer Service Manager

West Chicago, IL · On-site

Customer Service Manager Job Type: On-Site Location: West Chicago, IL. Reports To: Plant Manager Company Overview: FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial ...

Hobby Lobby

Customer Service Manager

Palatine, IL · On-site

$15.75 - $16.75/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Techniplas

Customer Service Manager

Mishawaka, IN · On-site

The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...

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Manager Hsn Customer Service information

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How much do manager hsn customer service jobs pay per year?

As of Aug 7, 2026, the average yearly pay for manager hsn customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a manager HSN Customer Service do?

A Manager HSN Customer Service oversees the customer service operations for HSN (Home Shopping Network). They are responsible for leading teams, ensuring high-quality customer interactions, resolving escalated issues, and implementing strategies to improve customer satisfaction. The manager also monitors performance metrics, provides training and development, and works to enhance the overall customer experience. Their role is critical in maintaining HSN's reputation and ensuring customers have a positive shopping experience.

What are the key skills and qualifications needed to thrive as a manager HSN Customer Service, and why are they important?

To thrive as a Manager HSN Customer Service, you need strong leadership abilities, in-depth knowledge of customer service principles, and prior experience in team management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, call center systems, and performance management tools is typically required, along with knowledge of HSN's products and processes. Outstanding communication, conflict resolution, and motivational skills help foster a positive team environment and ensure top-tier customer experiences. These competencies are crucial for driving team performance, maintaining customer satisfaction, and achieving business goals in a competitive retail environment.

What is the difference between Manager Hsn Customer Service vs Customer Service Supervisor?

AspectManager Hsn Customer ServiceCustomer Service Supervisor
ResponsibilitiesOversees customer service operations, develops strategies, manages teams, and handles escalations.Supervises daily customer service activities, trains staff, and ensures quality service.
Required CredentialsTypically requires experience in customer service, leadership skills, and sometimes a managerial certification.Experience in customer service, leadership abilities, and team management skills.
Work EnvironmentOffice setting, often in a corporate or retail environment, with strategic planning duties.Call centers or retail outlets, focusing on team supervision and customer interactions.

The main difference is that the Manager Hsn Customer Service focuses on strategic oversight and management of customer service teams, while the Customer Service Supervisor handles daily team supervision and operational tasks. Both roles require customer service experience and leadership skills, but the manager position involves higher-level planning and decision-making.

What are some common challenges faced by a manager HSN Customer Service, and how can they be addressed?

As a Manager in HSN Customer Service, common challenges include balancing high customer expectations with operational efficiency, managing a diverse team, and adapting to rapidly changing technology and product offerings. Addressing these challenges often involves fostering clear communication, providing ongoing training for team members, and implementing customer feedback systems to enhance service quality. Building strong interdepartmental relationships also helps managers resolve complex customer issues more effectively and supports a positive team environment.
What cities are hiring for Manager Hsn Customer Service jobs? Cities with the most Manager Hsn Customer Service job openings:
What are the most commonly searched types of Hsn Customer Service jobs? The most popular types of Hsn Customer Service jobs are:
What states have the most Manager Hsn Customer Service jobs? States with the most job openings for Manager Hsn Customer Service jobs include:
Manager Hsn Customer Service jobs near you

Customer Service Manager

Flow Control Group

Minneapolis, MN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Company: Indelco Plastics
About Us
Join Indelco Plastics, where innovation, sustainability, and community thrive! As the leading supplier of corrosion-resistant thermoplastic products for fluid control and storage, we are seeking talented individuals to join our team. With 13 locations across the Midwest and representing over 70 industry-leading manufacturers, we offer unparalleled opportunities for growth and impact. Experience a supportive and inclusive environment, continuous professional development, and a commitment to work-life balance. Join us at Indelco and be part of shaping the future while making a difference. Apply now and become part of our thriving community!
Website: www.indelco.com
The Customer Service Manager is responsible for leading the daily customer service and inside sales support operations for CRTG's industrial plastics distribution business. This role ensures exceptional customer service while driving operational efficiency, order accuracy, and continuous improvement across all customer-facing processes.
The Customer Service Manager leads a team responsible for order entry, quotations, customer communications, pricing support, and issue resolution. Working closely with outside sales, branch operations, procurement, warehouse personnel, and management, this position ensures customers receive timely, accurate, and professional service while supporting company sales and profitability objectives.
This role combines leadership, process management, customer relationship management, and operational execution to create a best-in-class customer experience.
Key Responsibilities
Customer Service Leadership
  • Lead, coach, and develop the Customer Service team.
  • Establish performance expectations, service standards, and departmental KPIs.
  • Conduct employee training, performance evaluations, and ongoing coaching.
  • Foster a culture focused on customer satisfaction, accountability, teamwork, and continuous improvement.
  • Ensure adequate staffing and workload balancing to meet customer expectations.

Order Management & Customer Support
  • Oversee daily order entry, order maintenance, and order processing activities.
  • Ensure customer orders are entered accurately, released promptly, and fulfilled according to customer requirements.
  • Monitor order status and proactively resolve delivery, inventory, or pricing issues.
  • Support customers with product availability, order tracking, returns, and technical coordination.
  • Maintain high levels of customer communication throughout the order lifecycle.

Quote & Pricing Administration
  • Oversee quotation preparation and follow-up activities.
  • Ensure pricing accuracy and compliance with company pricing policies.
  • Coordinate special pricing requests, contract pricing, and approval processes.
  • Work with sales representatives to provide timely and competitive quotations.
  • Monitor quote turnaround times and conversion rates.

Customer Relationship Management
  • Build strong relationships with customers through responsive and professional service.
  • Serve as the primary escalation point for customer service issues.
  • Resolve customer concerns involving order accuracy, delivery, product quality, invoicing, and returns.
  • Coordinate corrective actions with sales, warehouse, purchasing, and operations teams.
  • Maintain high customer satisfaction through proactive communication and follow-up.

Operational Excellence
  • Develop and maintain standardized customer service processes and best practices.
  • Identify opportunities to improve workflow efficiency, order accuracy, and customer response times.
  • Monitor departmental metrics including:
    • Order accuracy
    • Quote turnaround time
    • On-time order processing
    • Customer response times
    • Customer satisfaction
  • Recommend and implement continuous improvement initiatives.

Cross-Functional Collaboration
  • Partner closely with Outside Sales Representatives to support customer growth.
  • Coordinate with purchasing, inventory management, warehouse, and logistics teams to resolve supply chain challenges.
  • Work with branch leadership to ensure consistent execution of customer service standards.
  • Support sales initiatives through effective communication and operational execution.

ERP, CRM & Reporting
  • Ensure data accuracy within Microsoft Dynamics 365 Business Central, Salesforce, and related systems.
  • Develop and maintain reports measuring customer service performance and operational metrics.
  • Analyze trends related to order processing, customer issues, and service levels.
  • Utilize reporting to identify opportunities for operational improvements.

Compliance & Quality
  • Ensure compliance with company policies, pricing procedures, and quality standards.
  • Maintain accurate customer records and documentation.
  • Support audit requirements and internal controls related to order processing.
  • Promote safe and ethical business practices throughout the department.

Qualifications
  • Bachelor's degree in Business, Operations Management, Supply Chain, or related field preferred.
  • 5+ years of experience in industrial distribution, industrial plastics, manufacturing, or customer service management.
  • 3+ years of leadership or supervisory experience.
  • Strong understanding of industrial distribution processes including quoting, order entry, inventory, and customer support.
  • Experience working with Microsoft Dynamics 365 Business Central, Salesforce CRM, Microsoft Office, and reporting tools.
  • Excellent leadership, communication, organizational, and problem-solving skills.
  • Demonstrated ability to manage multiple priorities in a fast-paced environment.
  • Strong analytical and decision-making abilities.
  • Commitment to delivering outstanding customer service.

Preferred Experience
  • Industrial plastics or piping systems distribution.
  • Industrial PVF, fluid handling, or process equipment distribution.
  • Customer service management within B2B industrial distribution.
  • ERP implementation or process improvement initiatives.
  • Lean or continuous improvement methodologies.

Core Competencies
  • Customer Focus
  • Leadership & Team Development
  • Communication
  • Operational Excellence
  • Problem Solving
  • Process Improvement
  • Collaboration
  • Accountability
  • Time Management
  • Decision Making
  • Attention to Detail
  • Business Acumen

#indelco
#flowcontrolgroup
#FCG-m
#LI-KE
#manycompaniesoneteam
Indelco operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Why Build a Career with Us?
Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.

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