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Manager Hsn Customer Service Jobs in Spring, TX (NOW HIRING)

Vallen

Customer Service Manager

Houston, TX · On-site

The Customer Service Manager leads the team supporting the full Customer Service function for Encon Safety Products. This role is responsible for leading a responsive, accurate, and technically ...

Vallen

Customer Service Manager

Houston, TX · On-site

The Customer Service Manager leads the team supporting the full Customer Service function for Encon Safety Products. This role is responsible for leading a responsive, accurate, and technically ...

AmeriTech Staffing, Inc.

Be Seen First

Customer Service Manager

Houston, TX · On-site

$85K/yr

Customer Service Manager Location: Northwest Houston (77041) Pay: $85k (plus annual bonus) Job Summary A growing Houston-based manufacturer and distributor of specialized industrial safety equipment ...

New

Quantix SCS LLC

Manager, Customer Service

Houston, TX · On-site

Description The Manager, Customer Service oversees a team of specialists dedicated to delivering exceptional service and strengthening customer relationships. This role is responsible for managing ...

Roomi Group Corp

Customer Service Manager

Houston, TX · On-site

  • Medical

  • Retirement

  • PTO

We are seeking a versatile Customer Service Manager to lead our business marketing efforts and manage client relationships independently. This unique role combines marketing, customer engagement, and ...

NRP Jones LLC

Customer Service Manager

Houston, TX · On-site

Position Summary This position is responsible for providing excellent customer service in an ... The ideal candidate will have strong leadership, technical expertise, and the ability to manage ...

NRP Jones LLC

Customer Service Manager

Houston, TX · On-site

Position Summary This position is responsible for providing excellent customer service in an ... The ideal candidate will have strong leadership, technical expertise, and the ability to manage ...

NRP Jones LLC

Customer Service Manager

Houston, TX

Description Position Summary This position is responsible for providing excellent customer service ... The ideal candidate will have strong leadership, technical expertise, and the ability to manage ...

Carlton Staffing

Customer Service

Cypress, TX · On-site

$23 - $25/hr

Manage returns, warranty claims, and identify opportunities to offer additional products/services Requirements: 2-5 years of customer service or related experience. Strong communication, multitasking ...

Carlton Staffing

Customer Service

Cypress, TX

$23 - $25/hr

Manage returns, warranty claims, and identify opportunities to offer additional products/services * What You Bring: * 2-5 years of customer service or related experience * Strong communication ...

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All JobsHsn Customer Service JobsManager Hsn Customer Service JobsManager Hsn Customer Service Jobs in Spring, TX

Manager Hsn Customer Service information

See Spring, TX salary details

$21.8K

$51.6K

$89.9K

How much do manager hsn customer service jobs pay per year?

As of Aug 16, 2026, the average yearly pay for manager hsn customer service in Spring, TX is $51,612.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $62,300.00 per year, depending on experience, location, and employer.

What does a manager HSN Customer Service do?

A Manager HSN Customer Service oversees the customer service operations for HSN (Home Shopping Network). They are responsible for leading teams, ensuring high-quality customer interactions, resolving escalated issues, and implementing strategies to improve customer satisfaction. The manager also monitors performance metrics, provides training and development, and works to enhance the overall customer experience. Their role is critical in maintaining HSN's reputation and ensuring customers have a positive shopping experience.

What are the key skills and qualifications needed to thrive as a manager HSN Customer Service, and why are they important?

To thrive as a Manager HSN Customer Service, you need strong leadership abilities, in-depth knowledge of customer service principles, and prior experience in team management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, call center systems, and performance management tools is typically required, along with knowledge of HSN's products and processes. Outstanding communication, conflict resolution, and motivational skills help foster a positive team environment and ensure top-tier customer experiences. These competencies are crucial for driving team performance, maintaining customer satisfaction, and achieving business goals in a competitive retail environment.

What are some common challenges faced by a manager HSN Customer Service, and how can they be addressed?

As a Manager in HSN Customer Service, common challenges include balancing high customer expectations with operational efficiency, managing a diverse team, and adapting to rapidly changing technology and product offerings. Addressing these challenges often involves fostering clear communication, providing ongoing training for team members, and implementing customer feedback systems to enhance service quality. Building strong interdepartmental relationships also helps managers resolve complex customer issues more effectively and supports a positive team environment.

What is the difference between Manager Hsn Customer Service vs Customer Service Supervisor?

AspectManager Hsn Customer ServiceCustomer Service Supervisor
ResponsibilitiesOversees customer service operations, develops strategies, manages teams, and handles escalations.Supervises daily customer service activities, trains staff, and ensures quality service.
Required CredentialsTypically requires experience in customer service, leadership skills, and sometimes a managerial certification.Experience in customer service, leadership abilities, and team management skills.
Work EnvironmentOffice setting, often in a corporate or retail environment, with strategic planning duties.Call centers or retail outlets, focusing on team supervision and customer interactions.

The main difference is that the Manager Hsn Customer Service focuses on strategic oversight and management of customer service teams, while the Customer Service Supervisor handles daily team supervision and operational tasks. Both roles require customer service experience and leadership skills, but the manager position involves higher-level planning and decision-making.

What are the most commonly searched types of Hsn Customer Service jobs in Spring, TX?

The most popular types of Hsn Customer Service jobs in Spring, TX are:

What cities near Spring, TX are hiring for Manager Hsn Customer Service jobs?

Cities near Spring, TX with the most Manager Hsn Customer Service job openings:

Manager Hsn Customer Service jobs near you

Customer Service Manager

Vallen

Houston, TX • On-site

Full-time

Re-posted 4 days ago

Job description

Position Summary:
The Customer Service Manager leads the team supporting the full Customer Service function for Encon Safety Products. This role is responsible for leading a responsive, accurate, and technically competent support across customer orders, quotations, order tracking, technical product inquiries, bid and project support, complaint resolution, and after-sales service. The manager coordinates with the General Manager when coaching and developing, the Customer Service, Solution Support, and Technical Customer Service teams while working closely with Sales, Production, Engineering, Product Management, Marketing, Purchasing, Accounting, and other business partners to ensure customer needs are met and company policies, pricing guidelines, service standards, and performance goals are achieved.
Essential Job Duties and Responsibilities:
  • Lead team in accordance with company policies and applicable laws, including interviewing, onboarding, training, planning, assigning and directing work and coaching.
  • Develop associate skills, product knowledge, technical competency, system capability, and customer service behaviors through training, coaching, feedback, and team performance expectations.
  • Create a motivating, accountable, and customer-focused work environment that supports associate growth, engagement, cross-training, and succession planning.
  • Manage the team in resolving customer complaints quickly and appropriately, including coordinating Customer Feedback Response processes for technical product or service concerns.
  • Make sound decisions regarding customer issue handling within company policy, escalating complex pricing, contractual, technical, or service issues when appropriate.
  • Promote strong customer relationships across multiple market segments by ensuring consistent service standards, proactive communication, and thorough follow-through.
  • Provide leadership for customer requests requiring review of technical data, specifications, drawings, application requirements, and product options in order to develop accurate quotations and recommendations.
  • Coordinate with Sales, Production, Engineering, Product Managers, Sales Managers, Marketing, and customers to provide technical product specification and pricing information.
  • Guide the team in offering value-engineered Encon alternatives that meet application needs that are customer focused.
  • Manage budgetary and formal bid request activity, including review of product specifications, bid parameters, qualifications, stipulations, due dates, and project requirements.
  • Document customer service performance against service KPI goals, quote responsiveness, order accuracy, customer issue resolution, productivity expectations, and digital utilization goals.
  • Identify process, system, communication, training, and workflow improvements that increase customer satisfaction, reduce errors, accelerate response times, and improve team productivity.
  • Partner with Sales, Production, Engineering, Product Management, Marketing, Purchasing, Accounting, and other business partners to implement strategic initiatives and resolve cross-functional customer service issues.
  • Keep the customer service team current on changes in pricing, products, program parameters, business processes, and customer requirements.
  • Perform other duties as assigned.

Job Qualifications:
  • Bachelor's degree preferred; equivalent combination of education, customer service, inside sales, technical support, manufacturing support, or leadership experience may be considered.
  • Five or more years of customer service, inside sales, sales operations, technical customer support, project support, or manufacturing customer support experience preferred.
  • Three or more years of supervisory or people leadership experience preferred, including coaching, performance management, training, scheduling, and workload prioritization.
  • Experience using ERP systems required; Epicor Manufacturing or similar manufacturing ERP experience preferred.
  • Experience with CRM systems, project tracking, quote management, order entry, and customer documentation required.
  • Proficiency with Microsoft Office, including Excel, required.
  • Ability to understand and interpret customer specifications, drawings, technical requirements, product information, procedure manuals, operating instructions, and commercial terms.
  • Ability to calculate figures and amounts such as discounts, commissions, percentages, proportions, pro-rata amounts, sales order dollars, areas, and volumes.
  • Strong written and verbal communication skills, including professional phone and email communication with customers, associates, and cross-functional partners.
  • Strong data entry accuracy, documentation discipline, and ability to use computers, scanning devices, copier, fax, telephone, and related office equipment.
  • Ability to handle difficult customer situations with diplomacy, urgency, sound judgment, and a customer-responsive mindset.

Preferred Qualifications:
  • Degree, diploma, certificate, or training in a STEM, technical, engineering, manufacturing, business, or related field.
  • Mechanical, electrical, manufacturing, industrial product, or related technical aptitude is strongly preferred. This is a product and manufacturing-focused technical support environment, not an IT-focused role.
  • Experience with project estimation, takeoffs, formal bids, technical quotations, or value-engineered product recommendations.
  • Experience supporting safety products, industrial products, engineered systems, manufacturing, distribution, or business-to-business customer environments.
  • Experience reviewing technical drawings, submittals, specifications, code-related requirements, or BIM-related information.
  • Bilingual English/Spanish communication skills.

Work Environment & Physical Demands:
Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.
  • Onsite, in-person role performed primarily in an office or manufacturing-support environment.
  • Regular use of computer, telephone, email, ERP/CRM systems, scanner, copier, fax machine, and related office equipment.
  • May be required to sit, stand, walk, stoop, kneel, crouch, crawl, climb, balance, and occasionally lift or carry loads up to ten pounds.
  • Requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

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