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Manager Hsn Customer Service Jobs in Appleton, WI

Briess Industries

Customer Service Manager

Chilton, WI · On-site

The Customer Service Manager is responsible for leading the customer service team and ensuring the delivery of exceptional service to customers in a food ingredients manufacturing business. This role ...

Briess Industries

Customer Service Manager

Chilton, WI · On-site

The Customer Service Manager is responsible for leading the customer service team and ensuring the delivery of exceptional service to customers in a food ingredients manufacturing business. This role ...

Paper Transport

Customer Service Manager

De Pere, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... manage and solicit business from key customer base by using daily available capacity. * Lead the organization toward tracking and monitoring various key factors: service, trailer needs, freight ...

Tjx

Customer Service Supervisor

Appleton, WI · On-site

$15 - $15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Service Supervisor

Appleton, WI

$15 - $15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Service Supervisor

Appleton, WI · On-site

$15 - $15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Agiliti

Customer Service Coordinator

Appleton, WI · On-site

$17.50 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsibilities include managing the equipment inventory, supplies and fleet vehicles, working ... The Customer Service Coordinator provides training and supports key daily office functions ...

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All JobsHsn Customer Service JobsManager Hsn Customer Service JobsManager Hsn Customer Service Jobs in Appleton, WI

Manager Hsn Customer Service information

See Appleton, WI salary details

$23.9K

$56.6K

$98.5K

How much do manager hsn customer service jobs pay per year?

As of Aug 20, 2026, the average yearly pay for manager hsn customer service in Appleton, WI is $56,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What does a manager HSN Customer Service do?

A Manager HSN Customer Service oversees the customer service operations for HSN (Home Shopping Network). They are responsible for leading teams, ensuring high-quality customer interactions, resolving escalated issues, and implementing strategies to improve customer satisfaction. The manager also monitors performance metrics, provides training and development, and works to enhance the overall customer experience. Their role is critical in maintaining HSN's reputation and ensuring customers have a positive shopping experience.

What are the key skills and qualifications needed to thrive as a manager HSN Customer Service, and why are they important?

To thrive as a Manager HSN Customer Service, you need strong leadership abilities, in-depth knowledge of customer service principles, and prior experience in team management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, call center systems, and performance management tools is typically required, along with knowledge of HSN's products and processes. Outstanding communication, conflict resolution, and motivational skills help foster a positive team environment and ensure top-tier customer experiences. These competencies are crucial for driving team performance, maintaining customer satisfaction, and achieving business goals in a competitive retail environment.

What are some common challenges faced by a manager HSN Customer Service, and how can they be addressed?

As a Manager in HSN Customer Service, common challenges include balancing high customer expectations with operational efficiency, managing a diverse team, and adapting to rapidly changing technology and product offerings. Addressing these challenges often involves fostering clear communication, providing ongoing training for team members, and implementing customer feedback systems to enhance service quality. Building strong interdepartmental relationships also helps managers resolve complex customer issues more effectively and supports a positive team environment.

What is the difference between Manager Hsn Customer Service vs Customer Service Supervisor?

AspectManager Hsn Customer ServiceCustomer Service Supervisor
ResponsibilitiesOversees customer service operations, develops strategies, manages teams, and handles escalations.Supervises daily customer service activities, trains staff, and ensures quality service.
Required CredentialsTypically requires experience in customer service, leadership skills, and sometimes a managerial certification.Experience in customer service, leadership abilities, and team management skills.
Work EnvironmentOffice setting, often in a corporate or retail environment, with strategic planning duties.Call centers or retail outlets, focusing on team supervision and customer interactions.

The main difference is that the Manager Hsn Customer Service focuses on strategic oversight and management of customer service teams, while the Customer Service Supervisor handles daily team supervision and operational tasks. Both roles require customer service experience and leadership skills, but the manager position involves higher-level planning and decision-making.

What are the most commonly searched types of Hsn Customer Service jobs in Appleton, WI?

The most popular types of Hsn Customer Service jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Manager Hsn Customer Service jobs?

Cities near Appleton, WI with the most Manager Hsn Customer Service job openings:

Manager Hsn Customer Service jobs near you

Customer Service Manager

Briess Industries

Chilton, WI • On-site

Full-time

Posted 9 days ago

Job description

JOB SUMMARY:

The Customer Service Manager is responsible for leading the customer service team and ensuring the delivery of exceptional service to customers in a food ingredients manufacturing business. This role serves as the primary liaison between customers and internal departments, including Sales, Production, Quality Assurance, Planning, Logistics, and Finance. The Customer Service Manager oversees order management, customer communications, issue resolution, and continuous improvement initiatives while ensuring compliance with food industry standards and company policies.

TYPICAL JOB DUTIES:

Customer Service Leadership

  • Supervise, coach, train, and develop Customer Service Representatives.
  • Establish performance expectations and monitor individual and team performance metrics.
  • Conduct performance evaluations and provide ongoing feedback and development opportunities.
  • Foster a customer-focused culture that emphasizes responsiveness, accuracy, and professionalism.

Order Management

  • Oversee the end-to-end order fulfillment process, including order entry, order changes, shipment tracking, and customer follow-up.
  • Ensure customer orders are processed accurately and efficiently.
  • Coordinate with Sales, Production Planning, Supply Chain, and Logistics to meet customer delivery requirements.
  • Monitor open orders and proactively communicate delays, inventory constraints, or supply issues.

Customer Relationship Management

  • Serve as an escalation point for customer concerns, complaints, and service issues.
  • Build and maintain strong relationships with customers, distributors, and internal stakeholders.
  • Partner with Sales to support customer retention and business growth initiatives.
  • Ensure timely and effective communication regarding product availability, lead times, pricing changes, and market conditions.

Cross-Functional Coordination

  • Collaborate with Quality Assurance on customer complaints, product investigations, and corrective actions.
  • Work with Manufacturing and Planning teams to address production schedules and customer priorities.
  • Coordinate with Transportation and Logistics team to ensure timely shipments.
  • Support new product launches and customer onboarding activities.

Food Industry Compliance

  • Support customer requests related to product specifications, certificates of analysis, allergen statements, and other documentation.
  • Ensure customer records and documentation are maintained in accordance with company and regulatory requirements.

Process Improvement and Reporting

  • Analyze customer service performance metrics, including on-time delivery, order accuracy, fill rates, and customer satisfaction.
  • Identify opportunities to streamline processes and improve operational efficiency.
  • Develop and maintain standard operating procedures (SOPs) for customer service functions.
  • Prepare reports and presentations for management regarding customer service performance and trends.

Other

  • Adhere to all government and company safety, sanitation and GMP policies and regulations. Adhere to Food Safety, Quality and SQF Codes.
  • Other duties as assigned by supervisor.

REQUIREMENTS:

  • Degree in Business Administration, Supply Chain Management, or a related field preferred.
  • Equivalent combination of education and experience may be considered.
  • Customer service experience in a manufacturing environment required.
  • Previous supervisory or team leadership experience preferred.
  • Experience in food ingredients, food manufacturing, or consumer packaged goods industries strongly preferred.
  • Strong understanding of order management and customer service processes within a manufacturing environment.
  • Excellent communication, problem-solving, and conflict resolution skills.
  • Strong organizational and time management abilities.
  • Proficiency with ERP systems and Microsoft Office applications.
  • Ability to analyze data and develop actionable recommendations.
  • Demonstrated leadership and employee development skills.