Manager End User Computing Jobs in Newcastle, CA

Overview

Drodex is seeking an IT Specialist to support the Administration for Strategic Preparedness and Response (ASPR)within the U.S. Department of Health and Human Services (HHS).

ASPR is the nation's public health preparedness and emergency response agency. Established under the Pandemic and All-Hazards Preparedness Act following Hurricane Katrina, ASPR leads national efforts to prevent, prepare for, and respond to the adverse health impacts of public health emergencies and disasters.

The ASPR Center for Response (CFR) serves as the operational hub for HHS during public health emergencies, coordinating response activities across the federal government and with state, local, tribal, and territorial partners. Within CFR, the Office of Response Logistics (ORL) supports the deployment and sustainment of public health and medical response assets, personnel, and emergency communications systems.

The IT Specialist will provide technical support across systems administration, network operations, cybersecurity, and end-user support, helping ensure reliable, secure, and efficient IT system performance in support of ASPR's critical response mission. 

Location: Rancho Cordova, CA

Responsibilities

• Provide comprehensive IT support across systems administration, network operations, cybersecurity, and end-user support.
• Install, configure, and maintain servers, enterprise systems, and supporting infrastructure.
• Monitor system performance, availability, and uptime; troubleshoot and resolve system issues.
• Manage user accounts, access permissions, and identity controls in accordance with established policies.
• Perform patch management, system hardening, and routine maintenance.
• Support network infrastructure, including troubleshooting and maintaining:
• • routers
  • switches
  • firewalls
  • VPN connectivity
• Provide Tier 13 help desk support and resolve technical issues for end users.
• Maintain and update service ticketing and incident management systems.
• Implement and maintain cybersecurity controls in compliance with federal requirements, including NIST 800-53 and FISMA.
• Conduct vulnerability assessments and support incident response activities.
• Monitor logs and alerts using SIEM tools.
• Support cloud environments, deployment pipelines, and automation / DevOps processes.
• Develop and maintain system documentation, SOPs, configuration guides, and performance reports.
• Ensure all IT operations comply with applicable federal standards, security requirements, and internal policies.

Required Education

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related technical field
• In lieu of a bachelor's degree, 4 additional years of progressively responsible IT experience may be substituted 

Required Experience

• 24 years of experience in the IT field
• Experience with systems administration, technical support, network troubleshooting, or cybersecurity support
• Working professional knowledge of Microsoft Office Suite, including: Word, Excel, PowerPoint, Teams, Outlook, Visio.
• Experience with Windows enterprise environments, user access management, and help desk operations.
• Professional working knowledge of Adobe Acrobat DC and Reader preferred 

Desired Qualifications

• Experience with: NIST 800-53, FISMA, SIEM tools, vulnerability assessments, cloud infrastructure, DevOps / automation pipelines.
• Strong communication and documentation skills.
• Detail-oriented with strong problem-solving abilities.
• Proficiency in Excel and reporting tools.

Required Clearance

• Must be able to obtain and maintain a Tier 2 (Public Trust) security clearance.

About Drodex:

Drodex LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay Transparency:

Our compensation reflects the cost of labor across various US geographic markets. The pay for this position ranges from $45,000/year in our lowest geographic market to $65,000/year in our highest. Pay is based on factors including market location and may vary depending on job-related knowledge, skills, and experience. Drodex' is a government contractor company. Depending on the position, sign-on payments and other forms of compensation may be included as part of the total package, along with a comprehensive range of medical, financial, and other benefits. For more information, please visit www.drodex.com. This position will remain posted until filled. Applicants should apply via our career site.