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Manager End User Computing Jobs in Wisconsin (NOW HIRING)

Help Desk / Desktop Support Technician

Pewaukee, WI ยท On-site

$19.50 - $26.50/hr

This is a Tier 1 / Tier 2 Help Desk and Desktop Support role focused on end-user computing. * The resource will handle PC-side support, hardware troubleshooting, and ticket management. * The position ...

Support ITIL-based incident, request, problem, and change management processes * Level-3 technical support for end user computing, Active Directory and related areas * Development and implementation ...

Support ITIL-based incident, request, problem, and change management processes * Level-3 technical support for end user computing, Active Directory and related areas * Development and implementation ...

Manages the lifecycle (ticket generation to closure) of all incidents and service requests for ... Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware ...

Balance business enablement with appropriate risk management and security controls. IT Operations & Infrastructure * Oversee global infrastructure, cloud services, networks, end-user computing ...

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Manager End User Computing information

See Wisconsin salary details

$75.7K

$121.2K

$158.5K

How much do manager end user computing jobs pay per year?

As of Jul 7, 2026, the average yearly pay for manager end user computing in Wisconsin is $121,211.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,600.00 and $117,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager End User Computing, and why are they important?

To thrive as a Manager End User Computing, you need strong expertise in IT infrastructure, end-user support, and device management, usually supported by a degree in computer science or a related field. Familiarity with platforms like Microsoft Endpoint Manager, Active Directory, and certifications such as ITIL or CompTIA are commonly required. Leadership, problem-solving, and effective communication are essential soft skills for managing teams and collaborating with stakeholders. These competencies are crucial for ensuring smooth IT operations, driving user satisfaction, and supporting organizational productivity.

What are some common challenges faced by a Manager of End User Computing, and how can they be addressed?

Managers of End User Computing often face challenges such as supporting a diverse range of devices and operating systems, ensuring security compliance, and balancing user needs with organizational policies. Staying up to date with rapidly evolving technologies and managing remote or hybrid work environments can also be complex. Addressing these challenges requires strong communication with IT and end users, implementing standardized solutions where possible, and investing in ongoing training for both the team and end users. Proactive collaboration with security and infrastructure teams is essential to maintain smooth operations and compliance.

What is a Manager of End User Computing?

A Manager of End User Computing oversees the technology and support services that enable employees to effectively use computers, software, and mobile devices within an organization. This role involves managing teams responsible for desktop support, device management, software deployment, and ensuring end users have the tools needed for productivity. They also develop strategies for device lifecycle management, security, and user experience improvements. The manager collaborates with IT and business leaders to align end user computing solutions with organizational goals.

What is the difference between Manager End User Computing vs Desktop Support Manager?

AspectManager End User ComputingDesktop Support Manager
Primary FocusOversees end user computing strategies, device management, and software deploymentManages desktop support teams, troubleshooting, and user issue resolution
CertificationsITIL, CompTIA, Microsoft certificationsITIL, HDI, Microsoft certifications
Work EnvironmentStrategic planning, vendor management, infrastructure oversightHelp desk operations, user support, technical troubleshooting
Industry UsageIT departments across various industriesIT support teams in corporate environments

The Manager End User Computing role focuses on strategic management of end user devices and software, ensuring seamless user experiences. In contrast, the Desktop Support Manager handles day-to-day technical support and troubleshooting for end users. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are the most commonly searched types of End User Computing jobs in Wisconsin? The most popular types of End User Computing jobs in Wisconsin are:
What are popular job titles related to Manager End User Computing jobs in Wisconsin? For Manager End User Computing jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Manager End User Computing jobs in Wisconsin look for? The top searched job categories for Manager End User Computing jobs in Wisconsin are:
What cities in Wisconsin are hiring for Manager End User Computing jobs? Cities in Wisconsin with the most Manager End User Computing job openings:
Infographic showing various Manager End User Computing job openings in Wisconsin as of July 2026, with employment types broken down into 1% Locum Tenens, 86% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $121,211 per year, or $58.3 per hour.
Help Desk / Desktop Support Technician

Help Desk / Desktop Support Technician

Kyyba

Pewaukee, WI โ€ข On-site

$19.50 - $26.50/hr

Other

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Title: Help Desk / Desktop Support Technician (Tier 1 / Tier 2)
Location: 1240 Deming Way, Madison, WI - 53717 (hybrid, majority on-site preferred)
Duration: 12 Months (possible extension up to 3 years)
Shift: Mon - Fri, 8:00 AM - 5:00 PM
Client Overview:
  • Accuray is a ~1,200 employee company headquartered in Madison, WI with international locations (all English-speaking). This is a Windows-centric environment with no macOS support required.

Role Summary:
  • This is a Tier 1 / Tier 2 Help Desk and Desktop Support role focused on end-user computing.
  • The resource will handle PC-side support, hardware troubleshooting, and ticket management.
  • The position is hybrid with a strong preference for majority on-site presence to build relationships with internal staff.

Technical Requirements:
Required:
  • Windows 10/11 troubleshooting and support.
  • Hardware troubleshooting and replacement (system boards, memory, hard drives, warranty assessment).
  • ServiceNow ticketing system experience (ticket triage, assignment, documentation).
  • PC Depot Functions: Imaging, configuration, device provisioning.
Preferred:
  • Microsoft Intune (MDM) experience; Windows Autopilot for zero-touch deployments.
  • VPN/connectivity troubleshooting; Active Directory user account and password management.
  • Remote support tools; ITIL familiarity.

Soft Skills:
  • Strong communication and interpersonal skills.
  • Customer service orientation with a positive, approachable demeanor.
  • Ability to work independently in a hybrid environment.
  • Professional presence suitable for corporate environment.

Day-to-Day Responsibilities:
  • Provide Windows 11 end-user support and troubleshooting.
  • Diagnose and replace hardware components (system boards, memory, hard drives).
  • Perform morning ticket triage-review overnight tickets in ServiceNow and assign appropriately.
  • Document and resolve tickets in ServiceNow.
  • Handle PC provisioning and depot coordination.
  • Respond to basic end-user "how-to" inquiries.

Work Arrangement:
  • Hybrid-prefers the resource be on-site the majority of the time.
  • Initial discussion mentioned flexibility (e.g., 2 days on-site / 3 remote one week, then 3 on-site / 2 remote the next).
  • However, more on-site presence is valued for building relationships with internal staff and gathering operational intelligence.
  • Client will provide a business laptop.

KYYBA logo

About KYYBA

Sourced by ZipRecruiter

About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Farmington Hills, MI, US

Year founded

1998

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