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Manager End User Computing Jobs in Maryland (NOW HIRING)

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Skills: * 5+ years of experience in IT end-user computing or endpoint management roles, with a focus on enterprise environments. * 3+ years of hands-on experience with Microsoft SCCM (System Center ...

CareMetx

Director, End User Services

Bethesda, MD · On-site

Own the IT Engineering function responsible for endpoint lifecycle management, end-user computing infrastructure, identity and access platforms (M365, Azure AD/Entra ID, Okta), and the AI-augmented ...

New

InstantServe LLC

End User Engineer

Baltimore, MD · On-site

Microsoft End Point Administrator Associate o Microsoft Certified: o ITIL Foundation Certification (a plus) Experience: • 5+ years of experience in IT end-user computing or endpoint management ...

Excentium, Inc.

The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role ...

Excentium, Inc.

End User Support Specialist

Andrews, MD · On-site

The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role ...

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role ...

DMI

End User Support Specialist

Crownsville, MD

With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies ...

DMI

End User Support Specialist

Crownsville, MD

With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies ...

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Manager End User Computing information

What are the key skills and qualifications needed to thrive as a Manager End User Computing, and why are they important?

To thrive as a Manager End User Computing, you need strong expertise in IT infrastructure, end-user support, and device management, usually supported by a degree in computer science or a related field. Familiarity with platforms like Microsoft Endpoint Manager, Active Directory, and certifications such as ITIL or CompTIA are commonly required. Leadership, problem-solving, and effective communication are essential soft skills for managing teams and collaborating with stakeholders. These competencies are crucial for ensuring smooth IT operations, driving user satisfaction, and supporting organizational productivity.

What are some common challenges faced by a Manager of End User Computing, and how can they be addressed?

Managers of End User Computing often face challenges such as supporting a diverse range of devices and operating systems, ensuring security compliance, and balancing user needs with organizational policies. Staying up to date with rapidly evolving technologies and managing remote or hybrid work environments can also be complex. Addressing these challenges requires strong communication with IT and end users, implementing standardized solutions where possible, and investing in ongoing training for both the team and end users. Proactive collaboration with security and infrastructure teams is essential to maintain smooth operations and compliance.

What is a Manager of End User Computing?

A Manager of End User Computing oversees the technology and support services that enable employees to effectively use computers, software, and mobile devices within an organization. This role involves managing teams responsible for desktop support, device management, software deployment, and ensuring end users have the tools needed for productivity. They also develop strategies for device lifecycle management, security, and user experience improvements. The manager collaborates with IT and business leaders to align end user computing solutions with organizational goals.

What is the difference between Manager End User Computing vs Desktop Support Manager?

AspectManager End User ComputingDesktop Support Manager
Primary FocusOversees end user computing strategies, device management, and software deploymentManages desktop support teams, troubleshooting, and user issue resolution
CertificationsITIL, CompTIA, Microsoft certificationsITIL, HDI, Microsoft certifications
Work EnvironmentStrategic planning, vendor management, infrastructure oversightHelp desk operations, user support, technical troubleshooting
Industry UsageIT departments across various industriesIT support teams in corporate environments

The Manager End User Computing role focuses on strategic management of end user devices and software, ensuring seamless user experiences. In contrast, the Desktop Support Manager handles day-to-day technical support and troubleshooting for end users. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are popular job titles related to Manager End User Computing jobs in Maryland? For Manager End User Computing jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Manager End User Computing jobs in Maryland look for? The top searched job categories for Manager End User Computing jobs in Maryland are:
Manager End User Computing jobs near you
Infographic showing various Manager End User Computing job openings in Maryland as of July 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% In-person job distribution.
End User Support Specialist

End User Support Specialist

CYNET SYSTEMS

Baltimore, MD • On-site

$50 - $55/hr

Contractor

Posted 24 days ago

Job description

Job Overview:

Pay Range: $50/hr - $55/hr

  • Seeking a proficient and dedicated End User Engineer to join our team. This role is multifaceted, encompassing application packaging, SCCM & Intune administration, and serving as a technical escalation point for other end user teams.
  • The ideal candidate will have a strong background in application packaging, with expertise in SCCM and Intune deployment and management, and troubleshooting complex end user issues.

Requirement/Must Have:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Relevant certifications preferred, such as Microsoft Certified: Microsoft End Point Administrator Associate and ITIL Foundation Certification (a plus).

Responsibilities:

  • Develop, build, and maintain application packages for deployment from Intune as well as SCCM.
  • Ensure compatibility, performance, and security of application packages, adhering to best practices and standards.
  • Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.
  • Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices.
  • Implement and manage Intune profiles, compliance rules, and security settings to ensure a secure and productive end user environment.
  • Stay updated on Intune features and capabilities, leveraging new functionalities to enhance device management and user experience.
  • Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management.
  • Deploy, maintain, and upgrade Task Sequences for PXE imaging process.
  • Implement and manage SCCM scheduled deployments, compliance and reporting.
  • Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems.
  • Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations.
  • Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity.
  • Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end user experience.
  • Share expertise and provide training to other team members on application packaging techniques, SCCM and Intune administration best practices, and advanced troubleshooting methods.
  • Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures.

Skills:

  • 5+ years of experience in IT end-user computing or endpoint management roles, with a focus on enterprise environments.
  • 3+ years of hands-on experience with Microsoft SCCM (System Center Configuration Manager) administration, including software distribution, patching, and imaging.
  • 3+ years of hands-on experience with Microsoft Intune / Endpoint Manager for device and application management.
  • Proven experience with application packaging (MSI, App-V, MSIX, scripting for deployment).
  • Strong understanding of Windows 11 client environments, device compliance, and security configurations.
  • Experience providing advanced technical support and acting as an escalation point for complex end-user issues.
  • Familiarity with PowerShell scripting for automation and deployment tasks.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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