Experience managing remote teams preferred * Experience with multi-channel support operations preferred * Bachelor's degree or equivalent professional experience required * EdTech or online learning ...
Experience managing remote teams preferred * Experience with multi-channel support operations preferred * Bachelor's degree or equivalent professional experience required * EdTech or online learning ...
Account Manager
Chicago, IL · On-site
$80K - $100K/yr
Minimum Qualifications: * 2-3 years of experience in renewals or account management within SaaS, EdTech, or a related software industry. * Proven track record of meeting or exceeding renewal ...
Account Manager
Chicago, IL · On-site
$80K - $100K/yr
Minimum Qualifications: * 2-3 years of experience in renewals or account management within SaaS, EdTech, or a related software industry. * Proven track record of meeting or exceeding renewal ...
... EdTech, Government (Municipal, State/Provincial, and Federal), Health and MedTech, Healthcare and ... You will manage public records requests, administer oaths, and provide administrative support to ...
... EdTech, Government (Municipal, State/Provincial, and Federal), Health and MedTech, Healthcare and ... You will manage public records requests, administer oaths, and provide administrative support to ...
Establish deep executive-level client relationships that position Dreamscape Learn as a transformational partner versus traditional edtech vendor * Build and manage an ever-growing pipeline of ...
Establish deep executive-level client relationships that position Dreamscape Learn as a transformational partner versus traditional edtech vendor * Build and manage an ever-growing pipeline of ...
Co-CEO, REACH Pathways
Chicago, IL · On-site
This is a rare opportunity to co-lead a mission-driven, revenue-generating edtech startup with ... Cultivate investor relationships, manage data room and diligence, and provide regular investor ...
Quick apply
Co-CEO, REACH Pathways
Chicago, IL · On-site
This is a rare opportunity to co-lead a mission-driven, revenue-generating edtech startup with ... Cultivate investor relationships, manage data room and diligence, and provide regular investor ...
As one of the fastest-growing edtech firms in the world, we are backed by some of the leading ... Manage relationships with applicants and families while providing strategic and tactical guidance ...
Quick apply
As one of the fastest-growing edtech firms in the world, we are backed by some of the leading ... Manage relationships with applicants and families while providing strategic and tactical guidance ...
Product Manager
Ohio, IL · On-site
As a Product Manager for the Content Operations Platform, you'll lead the development of a next ... Experience in EdTech, publishing technology, or SaaS environments preferred. Cengage is committed ...
Product Manager
Ohio, IL · On-site
As a Product Manager for the Content Operations Platform, you'll lead the development of a next ... Experience in EdTech, publishing technology, or SaaS environments preferred. Cengage is committed ...
Events Manager
Chicago, IL · On-site +1
The Events Manager ensures that every touchpoint reflects Follett Software's commitment to ... Prior experience in B2B software, edtech, or education-related industries is a plus. At Follett ...
Quick apply
Events Manager
Chicago, IL · On-site +1
The Events Manager ensures that every touchpoint reflects Follett Software's commitment to ... Prior experience in B2B software, edtech, or education-related industries is a plus. At Follett ...
Experience: 10+ years in UX Design, leading UX, Product Design, and Experience Design, with a proven track record in complex digital ecosystems or EdTech. * 8+ years managing senior leaders and ...
Experience: 10+ years in UX Design, leading UX, Product Design, and Experience Design, with a proven track record in complex digital ecosystems or EdTech. * 8+ years managing senior leaders and ...
Manage and develop a team offoursellersoperatingacross National Accounts, Large/Mid Districts ... What you bring Required experience * 6+ yearsof K-12 EdTech sales experience, with a strongtrack ...
Manage and develop a team offoursellersoperatingacross National Accounts, Large/Mid Districts ... What you bring Required experience * 6+ yearsof K-12 EdTech sales experience, with a strongtrack ...
Inside Account Executive - RethinkEd
Chicago, IL · On-site +1
You will prospect new business for Rethink solutions in K-12 districts, managing the entire sales ... Tool EdTech Finalist for Vizzle, we bring cutting-edge strategies to administrators, educators ...
Inside Account Executive - RethinkEd
Chicago, IL · On-site +1
You will prospect new business for Rethink solutions in K-12 districts, managing the entire sales ... Tool EdTech Finalist for Vizzle, we bring cutting-edge strategies to administrators, educators ...
Senior Product Manager
$130K - $172K/yr
Experience in K-12 education, EdTech, library services, instructional materials, or adjacent spaces is strongly preferred. * Direct experience building or optimizing marketplace platforms, managing ...
Quick apply
Senior Product Manager
$130K - $172K/yr
Experience in K-12 education, EdTech, library services, instructional materials, or adjacent spaces is strongly preferred. * Direct experience building or optimizing marketplace platforms, managing ...
ClassMate Sales Manager
Chicago, IL · On-site
$115K/yr
We're looking for a Sales Manager who has the drive to build the team and leads it to a scaled ... What you bring Required experience * 6+ years of K-12 EdTech sales experience, with a strong track ...
ClassMate Sales Manager
Chicago, IL · On-site
$115K/yr
We're looking for a Sales Manager who has the drive to build the team and leads it to a scaled ... What you bring Required experience * 6+ years of K-12 EdTech sales experience, with a strong track ...
The Adoptions Marketing Manager supports our K-12 School team and is responsible for designing ... Minimum of 3 years of B2B marketing experience, preferably in education, EdTech, or public sector
The Adoptions Marketing Manager supports our K-12 School team and is responsible for designing ... Minimum of 3 years of B2B marketing experience, preferably in education, EdTech, or public sector
Sales Manager, ClassMate
Chicago, IL · On-site
We're looking for a Sales Manager who has the drive to build the team and leads it to a scaled ... What you bring Required experience * 6+ years of K-12 EdTech sales experience, with a strong track ...
New
Sales Manager, ClassMate
Chicago, IL · On-site
We're looking for a Sales Manager who has the drive to build the team and leads it to a scaled ... What you bring Required experience * 6+ years of K-12 EdTech sales experience, with a strong track ...
New
... similar role in edtech. * Proven success in consistently exceeding sales targets. * Proven ... managers or as required by business needs. #LI-JTJ ABOUT SAVVAS We are proud to be recognized as a ...
... similar role in edtech. * Proven success in consistently exceeding sales targets. * Proven ... managers or as required by business needs. #LI-JTJ ABOUT SAVVAS We are proud to be recognized as a ...
This isn't a "manage from the sideline" job - you'll carry your own book of business while leading ... Experience selling into K-12, higher ed, or EdTech strongly preferred; corporate SaaS experience a ...
This isn't a "manage from the sideline" job - you'll carry your own book of business while leading ... Experience selling into K-12, higher ed, or EdTech strongly preferred; corporate SaaS experience a ...
Head of Sales / Sales Manager
Chicago, IL · On-site
$140K/yr
This isn't a "manage from the sideline" job -- you'll carry your own book of business while leading ... Experience selling into K-12, higher ed, or EdTech strongly preferred; corporate SaaS experience a ...
Quick apply
Head of Sales / Sales Manager
Chicago, IL · On-site
$140K/yr
This isn't a "manage from the sideline" job -- you'll carry your own book of business while leading ... Experience selling into K-12, higher ed, or EdTech strongly preferred; corporate SaaS experience a ...
Sales Manager, ClassMate
Chicago, IL · On-site +1
We're looking for a Sales Manager who has the drive to build the team and leads it to a scaled ... What you bring Required experience * 6+ years of K-12 EdTech sales experience, with a strong track ...
Sales Manager, ClassMate
Chicago, IL · On-site +1
We're looking for a Sales Manager who has the drive to build the team and leads it to a scaled ... What you bring Required experience * 6+ years of K-12 EdTech sales experience, with a strong track ...
Head of Sales / Sales Manager
Chicago, IL · On-site
$140K/yr
This isn't a "manage from the sideline" job - you'll carry your own book of business while leading ... Experience selling into K-12, higher ed, or EdTech strongly preferred; corporate SaaS experience a ...
Head of Sales / Sales Manager
Chicago, IL · On-site
$140K/yr
This isn't a "manage from the sideline" job - you'll carry your own book of business while leading ... Experience selling into K-12, higher ed, or EdTech strongly preferred; corporate SaaS experience a ...
Manager Edtech information
See Illinois salary details
$26.3K - $38.6K
4% of jobs
$38.6K - $50.9K
4% of jobs
$50.9K - $63.2K
9% of jobs
$63.2K - $75.5K
5% of jobs
$83.1K is the 25th percentile. Wages below this are outliers.
$75.5K - $87.7K
4% of jobs
$87.7K - $100K
21% of jobs
The median wage is $101.1K / yr.
$100K - $112.3K
23% of jobs
$116.2K is the 75th percentile. Wages above this are outliers.
$112.3K - $124.6K
12% of jobs
$124.6K - $136.9K
10% of jobs
$136.9K - $149.2K
4% of jobs
$149.2K - $161.5K
3% of jobs
$26.3K
$100.2K
$161.5K
How much do manager edtech jobs pay per year?
As of Jul 26, 2026, the average yearly pay for manager edtech in Illinois is $100,235.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,605.00 and $121,092.00 per year, depending on experience, location, and employer.
What is a Manager Edtech job?
A Manager Edtech oversees the integration and implementation of educational technology solutions within an organization or institution. They collaborate with educators, developers, and stakeholders to enhance learning experiences through technology. Their responsibilities include researching emerging tech trends, managing edtech projects, training staff, and ensuring compliance with educational standards. The role requires a blend of technical knowledge, instructional design expertise, and project management skills to drive effective digital learning strategies.
What are the key skills and qualifications needed to thrive in the Manager Edtech position, and why are they important?
To thrive as a Manager Edtech, you need a strong background in educational technology, project management, and instructional design, typically supported by a relevant degree and experience in the education sector. Familiarity with learning management systems (LMS), content authoring tools, data analytics platforms, and industry certifications such as PMP or ISTE is highly beneficial. Excellent leadership, communication, and problem-solving abilities help build effective teams and manage stakeholder expectations. These skills are essential for driving digital learning initiatives, ensuring smooth technology integration, and achieving educational objectives.
What are some common challenges faced by a Manager Edtech, and how can they be addressed?
Managers in Edtech frequently encounter challenges such as aligning technology initiatives with educational goals, ensuring user adoption among educators and students, and staying up-to-date with rapidly evolving tools. Effective collaboration with IT teams, educators, and school administrators is crucial for troubleshooting issues and adapting to changing needs. Proactively providing training, gathering user feedback, and implementing phased rollouts can help address these hurdles. A collaborative and flexible approach ensures successful digital transformation and enhances the overall learning experience.
What are the most commonly searched types of Edtech jobs in Illinois? The most popular types of Edtech jobs in Illinois are:
What are popular job titles related to Manager Edtech jobs in Illinois? For Manager Edtech jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Manager Edtech jobs in Illinois look for? The top searched job categories for Manager Edtech jobs in Illinois are:
What cities in Illinois are hiring for Manager Edtech jobs? Cities in Illinois with the most Manager Edtech job openings:
Sr Manager, Customer Support - EdTech/Online Learning Products
Chicago, IL • On-site
Full-time
Posted 27 days ago
Job description
We believe in the power and joy of learning
At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
About the Role
The Senior Manager, Customer Support will oversee the day-to-day operations of the ed2go customer support team, supporting more than 130,000 online learners annually across the United States and Canada.
This role will lead a remote team of approximately 30 employees, including customer support supervisors, senior/lead representatives, and a call center operations analyst, while also partnering with offshore support resources.
The ideal candidate brings strong call center leadership experience, a customer-focused mindset, and the ability to lead teams in a fast-paced environment while balancing operational goals with quality service delivery.
What you'll do here:
Team Leadership & Support Operations
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.
About Cengage
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Compensation
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
In this position, you will be eligible to participate in the company's discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.
20% Annual: Individual Target
$78,000.00 - $110,000.00 USD
At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
About the Role
The Senior Manager, Customer Support will oversee the day-to-day operations of the ed2go customer support team, supporting more than 130,000 online learners annually across the United States and Canada.
This role will lead a remote team of approximately 30 employees, including customer support supervisors, senior/lead representatives, and a call center operations analyst, while also partnering with offshore support resources.
The ideal candidate brings strong call center leadership experience, a customer-focused mindset, and the ability to lead teams in a fast-paced environment while balancing operational goals with quality service delivery.
What you'll do here:
Team Leadership & Support Operations
- Lead and support a customer service organization focused on responsiveness, accountability, and quality support.
- Coach and develop supervisors and frontline team members through regular feedback, performance management, and professional development.
- Support onboarding and training efforts to ensure new hires are prepared for success.
- Foster a collaborative and positive team environment across a fully remote workforce.
- Oversee daily customer support operations, including workflow management, service levels, and quality monitoring.
- Monitor and manage key operational metrics such as:
- SLA performance
- Customer satisfaction scores
- Quality assurance results
- Schedule adherence
- Handle time and staffing needs
- Partner with operations and analytics resources to support reporting, forecasting, and continuous process improvement.
- Identify opportunities to improve efficiency and streamline support processes.
- Help ensure a positive and supportive experience for learners and partners across phone, email, chat, and web-based channels.
- Support quality assurance programs, coaching initiatives, and customer feedback efforts.
- Partner cross-functionally to address customer concerns and improve the overall learner experience.
- Assist with escalation management and support resolution of complex customer issues.
- Contribute to operational planning and support organizational growth initiatives.
- Collaborate with internal teams on process improvements, support tools, and customer experience enhancements.
- Support ongoing efforts to improve scalability, reporting, and service consistency across the support organization.
- Experience leading customer support or call center teams in a fast-paced environment.
- Experience managing supervisors and/or team leads.
- Strong understanding of customer support operations, workforce management, and performance metrics.
- Ability to analyze operational data and make informed decisions.
- Experience with customer support platforms such as Salesforce Service Cloud or similar systems.
- Strong communication, coaching, and interpersonal skills.
- Ability to manage competing priorities and lead through change.
- 7+ years of customer support or call center experience
- 3+ years of people leadership experience
- Experience managing remote teams preferred
- Experience with multi-channel support operations preferred
- Bachelor's degree or equivalent professional experience required
- EdTech or online learning industry experience is a plus
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.
About Cengage
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Compensation
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
In this position, you will be eligible to participate in the company's discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.
20% Annual: Individual Target
$78,000.00 - $110,000.00 USD
About Cengage Learning
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Independence, KY, US
Year founded
2007