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As of Jun 9, 2026, the average yearly pay for manager dominion payroll in the United States is $89,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $104,000.00 per year, depending on experience, location, and employer.
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HR Employee Resource Center Representative

HR Employee Resource Center Representative

Dominion Energy

Richmond, VA • On-site

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Dominion Energy rating

8.4

Company rating: 8.4 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

16th of 50 rated energy and utility

Job description

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we're looking for you. You won't just find a job here; you'll find your career. Review the position below and apply today.
Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.
This position does not offer relocation assistance.
Job Summary
This role within the Employee Resource Center provides first point of contact support to employees, leaders, and HR peer groups on HR related issues, programs, policies, and processes. Provides the highest level of customer service through interaction with employees, leaders, and HR peer groups through telephone, electronic, and case management systems (phone calls, case management, chatbot).
Individual tasks and processes include but are not limited to:
  • Full life cycle of employment transactions and support;
  • Compliance documentation;
  • Payroll inquiries;
  • Time administration inquiries and support;
  • Benefit transactions;
  • Military leave and Veteran Affairs program administration;
  • HR emergency relief and response support;
  • Special payment and expense processing;
  • HRIS role inquiries;
  • Legal human resource inquiries;
  • HR policy inquiries;
  • Government and internal audit support;
  • Service award administration;
  • Termination and access revocation tracking;Education assistance processing and administration;
  • Verification of employment inquiries;
  • Government benefit processing assistance;
  • Offboarding;
  • Onboarding;
  • General document management;
  • General inquiry responses.

Required Knowledge, Skills, Abilities & Experience
Specific knowledge, skills, abilities and experience include:
  • 2+ years of related experience;
  • Strong employee-facing customer service skills;
  • Knowledge of human resources policies and programs;
  • Good written and verbal communication and interpersonal skills;
  • Ability to explain complex policies in simple terms;
  • Attention to detail and high accuracy;
  • Ability to manage high-volume, deadline-driven workloads;
  • Problem-solving and critical thinking;
  • Time management and prioritization;
  • Cross-functional collaboration (payroll, benefits, legal, HRBPs);
  • Ability to work in a fast-paced shared services environment.

Preferred skills:
  • HR case management experience (e.g., handling employee inquiries via ticketing systems);
  • Experience with ServiceNow and/or SuccessFactors;
  • Experience with military leave management, including supporting military-affiliated employees and interpreting military orders/documentation;
  • Familiarity with USERRA compliance;
  • GI Bill program knowledge;
  • Vendor coordination (especially with DoD/VA-related programs).

Education Requirements
Required Degree (equivalency not accepted in lieu of required degree): High School Graduate or GED
Licenses, Certifications, or Quals Description
Working Conditions
Office Work Environment 76 -100%
Travel Up to 25%
Other Working Conditions
Test Description
No Testing Required
Export Control
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
Other Information
We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.
Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.
You can experience the excitement of our company - it's the difference between taking a job and starting a career.
Top 3 Reasons to Work at Dominion Energy
There are many reasons to work at Dominion Energy, but below are the top three reasons employees have shared with us. Click on each of the links to learn more!
1. Safety Centric Work Environment
2. Generous Pay and Benefits
3. Collaborative & Inclusive Culture
About Dominion Energy
I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter's day. I am sustainable, reliable and affordable.
I am not just any energy... I am Dominion Energy.
We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry. We're shaping the future of energy in America.
Join us!
Facts:
• 17,000 employees
• Headquarters: Richmond, VA
• 16 states in the US
• $100 billion of assets
• Nearly $35 million in charitable contributions
• 100,000+ volunteer hours recorded in the community
Our Commitment to NetZero by 2050
Dominion Energy is committed to helping address climate change. We have cut emissions sharply as we aim for Net Zero carbon and methane emissions by 2050. Learn more at sustainability.dominionenergy.com

What Dominion Energy employees say

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About Dominion Energy

Sourced by ZipRecruiter

We are a leader in the clean energy transition, with a clear strategy to achieve Net Zero carbon and methane emissions. Headquartered in Richmond, VA, we're creating a diverse and inclusive workplace that reflects the communities we serve.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Richmond, VA, US

Year founded

1983

Social media

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