ZipRecruiter

Log In

1

Manager Customer Onboarding Jobs in Alabama (NOW HIRING)

ALL.SPACE

Program Manager - US Gov

Muscle Shoals, AL · On-site

$60 - $100/hr

Lead customer onboarding, aligningPO deliverables,agreeorder fulfillment schedule, customer ... Manage the customer satisfaction program, gathering insights and driving service improvementsacross ...

ALL.SPACE

Program Manager - US Gov

Muscle Shoals, AL · On-site

Lead customer onboarding, aligning PO deliverables, agree order fulfillment schedule, customer ... Manage the customer satisfaction program, gathering insights and driving service improvements ...

ALL.SPACE

Program Manager - US Gov

Muscle Shoals, AL · On-site

Lead customer onboarding, aligning PO deliverables, agree order fulfillment schedule, customer ... Manage the customer satisfaction program, gathering insights and driving service improvements ...

next page

Showing results 1-20

All JobsCustomer Onboarding JobsManager Customer Onboarding JobsManager Customer Onboarding Jobs in Alabama

Manager Customer Onboarding information

See Alabama salary details

$29.5K

$75.3K

$126.9K

How much do manager customer onboarding jobs pay per year?

As of Sep 5, 2026, the average yearly pay for manager customer onboarding in Alabama is $75,288.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,900.00 and $89,700.00 per year, depending on experience, location, and employer.

What does a manager customer onboarding do?

A Manager Customer Onboarding oversees the process of introducing new clients to a company’s products or services. They are responsible for ensuring that customers have a smooth and positive experience during the initial stages, which often includes training, account setup, and addressing any questions or concerns. This role involves coordinating between customers and internal teams to ensure expectations are met and long-term relationships are established. Ultimately, the Manager Customer Onboarding helps drive customer satisfaction and retention by making sure the onboarding process is efficient and effective.

What are the key skills and qualifications needed to thrive as a manager customer onboarding?

To thrive as a Manager of Customer Onboarding, you need expertise in project management, customer success strategies, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, onboarding software, and certification in project management (such as PMP) are typically expected. Exceptional communication, problem-solving, and leadership skills help you effectively guide new clients and motivate your team. These abilities ensure a smooth onboarding process, drive customer satisfaction, and support long-term client relationships.

What are some common challenges faced by a manager customer onboarding, and how can they be addressed?

Managers in customer onboarding often encounter challenges such as aligning customer expectations with product capabilities, ensuring timely and effective onboarding processes, and facilitating strong cross-departmental communication. Successfully addressing these challenges typically involves proactive communication, establishing clear onboarding milestones, and collaborating closely with sales, support, and product teams to deliver a seamless customer experience. Leveraging onboarding tools, regular training, and customer feedback loops can also help identify bottlenecks and drive continuous improvement.

What is the difference between Manager Customer Onboarding vs Customer Success Manager?

AspectManager Customer OnboardingCustomer Success Manager
Primary FocusGuiding new clients through onboarding processesEnsuring ongoing customer satisfaction and retention
ResponsibilitiesImplementing onboarding plans, training, setupBuilding relationships, renewals, upselling
Work EnvironmentProject-based, onboarding teams, implementation projectsAccount management, customer engagement
Required SkillsCommunication, project management, technical knowledgeRelationship building, problem-solving, communication

While both roles focus on customer engagement, the Manager Customer Onboarding primarily manages the initial setup and onboarding process for new clients, ensuring a smooth transition. The Customer Success Manager focuses on maintaining ongoing relationships, maximizing customer satisfaction, and driving renewals and growth. Both roles require strong communication skills, but their core responsibilities differ in scope and stage of the customer lifecycle.

How much do Manager Customer Onboarding make in the US?

The average salary for a Manager Customer Onboarding in the US is approximately $70,000 to $100,000 per year, depending on experience, industry, and location. Managers in this role typically oversee onboarding processes, coordinate with cross-functional teams, and may require skills in customer relationship management and onboarding tools.

What are the most commonly searched types of Customer Onboarding jobs in Alabama?

The most popular types of Customer Onboarding jobs in Alabama are:

What job categories do people searching Manager Customer Onboarding jobs in Alabama look for?

The top searched job categories for Manager Customer Onboarding jobs in Alabama are:

What cities in Alabama are hiring for Manager Customer Onboarding jobs?

Cities in Alabama with the most Manager Customer Onboarding job openings:

Manager Customer Onboarding jobs near you
Infographic showing various Manager Customer Onboarding job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $75,288 per year, or $36.2 per hour.

Program Manager - US Gov

ALL.SPACE

Muscle Shoals, AL • On-site

$60 - $100/hr

Other

Medical, Retirement

Re-posted 16 days ago

Job description

Toserve as the primary post‑sales interface and trusted advocate for ALLSPACE customers, ensuring seamless onboarding, on time delivery, in‑lifesupport and revenue recognition. This role leads from the front, proactively managing customer relationships, minimizing escalations, and driving service excellence.

Responsibilities of this role are listed below:
  • Primarypost salespoint of contact for customers,order fulfillmenttorevenuecollection, service trials, inlifesupportand post incident root cause analysis.
  • Establish andmaintainaccount governanceincluding chairingweekly operationalmeetings, monthly servicereviewandface to facequarterlybusiness review.
  • Lead customer onboarding, aligningPO deliverables,agreeorder fulfillment schedule, customer training or in field supportcommitment,deliverITSM trainingandaligninvoiceschedule.
  • Coordinate service trials,alignsuccess criteria,ensureschedule and costsremainwithin scope and budget,integrate cross functional support,identifyand track issues and actions,manage escalations andconduct post event reviews.
  • Deliver order fulfillmenton schedule and within agreedinvoicemilestones, coordinatecustomer training and field support,ship in timelogisticsandpost-deliveryCSAT reviews.
  • Owner of the issue and action registertrackingservice issuesacross orderfulfillment, service trials,in life support,RMA& invoicing.
  • Chair post event reviewsto improve schedule,costandperformanceand to understandroot cause of failuresandprovide direct feedback to customers.
  • Manage the customer satisfaction program, gathering insights and driving service improvementsacross order fulfillment, customertrainingand fault resolution.
  • Lead continual service improvement (CSI) initiatives based on customer feedback and performance data.
  • Bachelor’s Eng/STEMdegreeor equivalent industry or military experience
  • 8years ofDoD program supportideallywithin satelliteorcommunicationssystems.
  • PMP or equivalent program management certification
  • Demonstrated experience of working in a fast paced and green field environment where decisions need to be madein a timely manner.
  • Experience leading cross functional teams to delivery customer outcomes
  • Demonstratedability to leadcustomerfacinginitiativesacrossmultiplegeographies.
Additional Notes
  • Active or ability to obtainDoWsecurity clearance
  • Flexibility to travel and support customer requirements
  • Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.
  • Bonus package
  • Career development training opportunities (in house and external)
  • Employee Referral scheme
  • 24/7 access to discount platform across 900 retailers
#J-18808-Ljbffr

Apply