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Manager Client Implementation Jobs in Wisconsin (NOW HIRING)

VBA Software

Implementation Manager

Germantown, WI · Remote

The Implementation Manager will lead clients through our implementation process and ensure a ... Set and manage client expectations * Clearly communicate project plans, key deliverables, timelines ...

PharMerica

ACCOUNT MANAGER, CLIENT SERVICES

Milwaukee, WI · On-site

$79K - $83K/yr

The Account Manager of Client Services cultivates and maintains an on-going strategic relationship ... ensure a seamless implementation * Collaborates with other functional departments (credit ...

Directsupply

Implementation Manager

Milwaukee, WI · On-site

As an Implementation Manager, you'll take a pivotal role in onboarding our provider and supplier ... Address escalated client issues with speed and urgency, orchestrating resources across the company ...

Alegeus

Employer Implementation Lead

Milwaukee, WI · Hybrid

$53K - $90K/yr

Employer Implementation Lead Join our team at Alegeus, where you'll experience unmatched ... managing client relationships and collaborating across departments. * Experience: 3+ years of ...

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Manager Client Implementation information

What is the difference between Manager Client Implementation vs Client Success Manager?

AspectManager Client ImplementationClient Success Manager
Primary FocusImplementing solutions, onboarding clients, project managementEnsuring client satisfaction, retention, and ongoing support
Required SkillsTechnical knowledge, project management, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentProject-based, cross-functional teams, technical settingsCustomer-facing, account management, support teams
CertificationsRelevant technical or project management certificationsCustomer service or success certifications often preferred

The Manager Client Implementation primarily focuses on onboarding and implementing solutions for clients, ensuring technical and project milestones are met. In contrast, a Client Success Manager emphasizes maintaining ongoing client relationships, ensuring satisfaction, and fostering retention. Both roles require strong communication skills but differ in their core responsibilities and daily activities.

What does a Manager Client Implementation do?

A Manager Client Implementation oversees the onboarding and integration of new clients into a company’s products or services. They coordinate cross-functional teams, manage project timelines, and ensure all client requirements are met for a smooth transition. Their role is crucial in building strong client relationships, addressing any issues that arise during the implementation process, and ensuring customer satisfaction. Typically, they act as the main point of contact between the client and internal departments throughout the implementation lifecycle.

What are the key skills and qualifications needed to thrive as a Manager Client Implementation?

To excel as a Manager Client Implementation, you need strong project management expertise, a background in business or information technology, and proven experience leading implementation projects. Familiarity with CRM software, project management tools like Asana or Microsoft Project, and relevant certifications such as PMP are highly valued. Exceptional communication, problem-solving, and stakeholder management skills help you navigate client expectations and cross-functional team dynamics. These abilities are crucial for delivering successful client onboarding and implementation outcomes on time and within scope.

What is the career path for a Manager Client Implementation?

A Manager Client Implementation typically advances to senior management roles such as Director of Client Services or Program Manager, often requiring experience in project management, client relations, and technical knowledge. Progression may also include specialization in areas like product management or moving into executive positions like VP of Client Operations.

What are some common challenges faced by a Manager Client Implementation during the onboarding of new clients?

A Manager Client Implementation often encounters challenges such as aligning client expectations with project deliverables, managing multiple stakeholders with varying priorities, and navigating complex technical integrations. Additionally, coordinating cross-functional teams and ensuring clear communication throughout the onboarding process are critical for success. Proactively addressing these challenges by setting clear timelines, maintaining transparency, and fostering strong relationships with both internal teams and clients can lead to smoother implementations.
What are the most commonly searched types of Client Implementation jobs in Wisconsin? The most popular types of Client Implementation jobs in Wisconsin are:
What cities in Wisconsin are hiring for Manager Client Implementation jobs? Cities in Wisconsin with the most Manager Client Implementation job openings:
Manager Client Implementation jobs near you

Implementation Manager

VBA Software

Germantown, WI • Remote

Full-time

Re-posted 6 days ago

Job description

What are we looking for?

VBA is seeking an energetic and motivated Implementation Manager to support our rapidly growing business. The Implementation Manager will lead clients through our implementation process and ensure a successful onboarding.

What can we offer you?

VBAis a cloud-based high growth healthcare SAAS company providing solutions for all employee benefit administration. We offer a fun, fast-paced, collaborative work environment where the team rises above the individual. We look for hard work and a commitment to excellence. In turn we value an individual's personal life and realize a balance must be maintained between work and play to maintain high morale as one of our core philosophies.

What will you be doing?

  • Develop comprehensive project plans to meet client requirements and contracted statement of work
  • Set and manage client expectations
  • Clearly communicate project plans, key deliverables, timelines, and roles and responsibilities
  • Manage, track and communicate progress of multiple concurrent client implementation projects
  • Coordinate client training, software configuration, data conversion, and software and interface development
  • Ensure timely communication and mitigation of project risks and issues
  • Document and track change requests
  • Acquire sign-off from clients for key deliverables
  • All other duties as assigned

What are we looking for in this position?

  • 3+ years working in client-facing, technology-based Implementation/Project Manager roles
  • Proven experience managing projects with clients and cross-functional teams
  • Strong and professional communication skills, including writing, the ability to present, and comfort in leading client meetings
  • Self-motivated, team-oriented, and comfortable working in a fast-paced environment
  • Technical aptitude, particularly with SaaS, software integrations, and/or EDI
  • Proficiency with common project management tools
  • Ability to thrive in a remote environment

What do we consider a plus?

  • PMP certification
  • Experience in the Health Insurance / Benefits Administration industry

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