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Manager Client Implementation Jobs in Texas (NOW HIRING)

PayIt

Client Implementation Manager

Austin, TX · On-site

$60K - $90K/yr

Own each client implementation effort by providing project management, gathering of business rules, implementation activities using PayIt Platform tools, and working with other teams where ...

New

Sidearm Sports

Director, Implementation

Dallas, TX

Client Implementation & Delivery * Direct the successful implementation of SIDEARM's digital products and services, including website redesigns, mobile applications, content management systems, and ...

SIDEARM Sports

Director, Implementation

Dallas, TX · On-site

$140 - $210/hr

Client Implementation & Delivery Direct the successful implementation of SIDEARM's digital products and services, including website redesigns, mobile applications, content management systems, and ...

Learfield

Director, Implementation

Dallas, TX · On-site

Client Implementation & Delivery * Direct the successful implementation of SIDEARM's digital products and services, including website redesigns, mobile applications, content management systems, and ...

100 LEARFIELD

Director, Implementation

Dallas, TX · On-site

$180 - $240/hr

Client Implementation & Delivery * Direct the successful implementation of SIDEARM's digital products and services, including website redesigns, mobile applications, content management systems, and ...

Learfield

Director, Implementation

Dallas, TX · On-site

$150 - $210/hr

Client Implementation & Delivery*** Direct the successful implementation of SIDEARM's digital products and services, including website redesigns, mobile applications, content management systems, and ...

Learfield

Director, Implementation

Dallas, TX · On-site

Client Implementation & Delivery * Direct the successful implementation of SIDEARM's digital products and services, including website redesigns, mobile applications, content management systems, and ...

empyrean

Implementation Manager

Houston, TX · Remote

They work closely with the Client Service Manager and Business Systems Manager to manage day-to-day services during the implementation phases. Implementation Managers are responsible for client ...

Empyrean

Implementation Manager

Houston, TX · On-site

They work closely with the Client Service Manager and Business Systems Manager to manage day-to-day services during the implementation phases. Implementation Managers are responsible for client ...

Pathstone

Manager, Client Advisory

Austin, TX · On-site

Pathstone is a growing wealth management firm serving ultra-high net worth families, single family ... Provide support to a Client Advisory team in the communication and implementation of client ...

Pathstone

Manager, Client Advisory

Austin, TX · On-site

Pathstone is a growing wealth management firm serving ultra-high net worth families, single family ... Provide support to a Client Advisory team in the communication and implementation of client ...

O'Neil Digital Solutions

Be Seen First

Manager, Client Services

Plano, TX · On-site

$90K - $100K/yr

Client Services Manager Plano, TX (Hybrid - 4 Days Onsite Weekly) Full-Time Salary: $90,000 - $100 ... Help onboard, launch, and stabilize large projects and new client implementations before ...

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Manager Client Implementation information

What does a Manager Client Implementation do?

A Manager Client Implementation oversees the onboarding and integration of new clients into a company’s products or services. They coordinate cross-functional teams, manage project timelines, and ensure all client requirements are met for a smooth transition. Their role is crucial in building strong client relationships, addressing any issues that arise during the implementation process, and ensuring customer satisfaction. Typically, they act as the main point of contact between the client and internal departments throughout the implementation lifecycle.

What are the key skills and qualifications needed to thrive as a Manager Client Implementation?

To excel as a Manager Client Implementation, you need strong project management expertise, a background in business or information technology, and proven experience leading implementation projects. Familiarity with CRM software, project management tools like Asana or Microsoft Project, and relevant certifications such as PMP are highly valued. Exceptional communication, problem-solving, and stakeholder management skills help you navigate client expectations and cross-functional team dynamics. These abilities are crucial for delivering successful client onboarding and implementation outcomes on time and within scope.

What are some common challenges faced by a Manager Client Implementation during the onboarding of new clients?

A Manager Client Implementation often encounters challenges such as aligning client expectations with project deliverables, managing multiple stakeholders with varying priorities, and navigating complex technical integrations. Additionally, coordinating cross-functional teams and ensuring clear communication throughout the onboarding process are critical for success. Proactively addressing these challenges by setting clear timelines, maintaining transparency, and fostering strong relationships with both internal teams and clients can lead to smoother implementations.

What is the difference between Manager Client Implementation vs Client Success Manager?

AspectManager Client ImplementationClient Success Manager
Primary FocusImplementing solutions, onboarding clients, project managementEnsuring client satisfaction, retention, and ongoing support
Required SkillsTechnical knowledge, project management, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentProject-based, cross-functional teams, technical settingsCustomer-facing, account management, support teams
CertificationsRelevant technical or project management certificationsCustomer service or success certifications often preferred

The Manager Client Implementation primarily focuses on onboarding and implementing solutions for clients, ensuring technical and project milestones are met. In contrast, a Client Success Manager emphasizes maintaining ongoing client relationships, ensuring satisfaction, and fostering retention. Both roles require strong communication skills but differ in their core responsibilities and daily activities.

What cities in Texas are hiring for Manager Client Implementation jobs?

Cities in Texas with the most Manager Client Implementation job openings:

Manager Client Implementation jobs near you

Client Implementation Manager

PayIt

Austin, TX • On-site

$60K - $90K/yr

Full-time

Posted 3 days ago

New

Job description

PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy-to-implement platform consolidates government services and payments into one connected experience and enables our clients to drive resident trust, collect revenue quickly, and redeploy their staff to more important challenges. This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors, including our inclusion in the GovTech 100 every year since 2017. PayIt solutions cover services including hunting and fishing licensing, DMV, courts, property tax, utilities, tolling, and more.

Our culture welcomes people who exhibit what we call "PayIt DNA": High integrity, drive, grit, high aptitude, and team orientation. We are collaborative and passionate about the work we do to improve the lives of our government clients and the end users they serve. We have ambitious scaling goals, and we look for team members who are ready to roll up their sleeves, solve problems, and find new opportunities to win with our clients. And we have a lot of fun together.

What You'll Be Doing:

  • Lead implementation of SaaS solutions with government agency teams.
  • Own each client implementation effort by providing project management, gathering of business rules, implementation activities using PayIt Platform tools, and working with other teams where appropriate.
  • Develop and configure prototypes using Platform tools based on clients' business need. Build and iterate to continually incorporate feedback from client.
  • Deliver any requirements requiring engineering or other teams to those teams, following the process and coordinating timelines with PMO.
  • Manage test planning creation as well as the alignment of requirements with Product teams including logging and coordination of implementation issues and bugs, and validation of test plan and requirements with client.
  • Work cross-functionally to ensure delivery of configuration meets both client and PayIt product specifications.
  • Support clients in maintaining good platform hygiene (customer friendly workflows, naming conventions, data set organization, etc.). Proactively problem solve by identifying potential configuration issues, user experience issues
  • Serve as the primary connection point for steady-state hand off to Client Success, Operations, and Support.
  • Develop training for various PayIt departments on user experience and unique client FAQs.
  • Maintain, update, and develop client-related documentation internally and externally.
  • Be a key player in coordinating efforts with client stakeholders.

What You'll Need to Have:

  • 3+ years of professional experience working for a software-based organization. Hands-on experience in supporting or implementing applications using web technologies and/or working in a client-facing Business or Solution Analyst capacity.
  • Ability to lead large enterprise implementations across multiple stakeholder groups internally and externally.
  • A proactive, logical, and collaborative approach to solving complex problems.
  • Resiliency and the ability to handle multiple tasks and thrive in a fast-paced, dynamic environment. This is a growth company, so flexibility to adapt to (and likely effect change yourself) approaches & processes is critical!
  • Strong technical aptitude, with the ability to influence clients while managing evolving SaaS requirements.
  • Experience with the full project management lifecycle. Specifically to articulating product roadmaps and deliverables in a client-facing capacity.
  • Experience with Project Management and Collaboration Tools (i.e Confluence, Trello, Teams, Slack, Jira, etc.) Diagram and Visualization Solutions (i.e. Draw.IO, LucidChart, etc.), and Microsoft Office.
  • Willingness to travel 10-20%, travel varies based on project assignment requirements and client needs
Annual Salary Range:
$60,000—$90,000 USD

Why Work For Us:

  • Our mission matters. Your work will make life better for our government agency clients and the millions of residents they serve.
  • You'll do some of the best work of your career here. We tackle complex challenges that are interesting to solve, and you'll grow a ton working at PayIt
  • People are our most important resource. Everyone has a voice. Collaboration is our default setting. And we have fun together.
  • We #payitforward with our corporate volunteer program, serving the communities where we work and live.
  • Competitive salaries, excellent benefits, flexible working arrangements, and all the resources you will need to do your best work.

What We Care About:

We hire high aptitude, high integrity people who are great communicators and want to be part of a growing team.

Commitment to Equal Opportunity

PayIt is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

PayIt is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to the People Operations Team and let us know the nature of your request and your contact information.

NOTE: U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship in the United States at this time. PayIt participates in E-Verify. To learn more, click here. Canadian Citizens and those authorized to work in Canada without sponsorship are also encouraged to apply.

To all recruitment agencies: PayIt does not accept agency resumes. Please do not forward resumes to our careers' alias, PayIt employees or any other company location. PayIt is not responsible for any fees related to unsolicited resumes.

Stay Current on PayIt Happenings: Follow Us On LinkedIn, Facebook, and Instagram.

Within the parameters of this position, ensure the confidentiality, integrity, and availability, and exercise due care of, company, client, and citizen data that is stored, processed, and transmitted by and for PayIt, as outlined in PayIt's Business Code of Conduct and Information Security Policies.