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Manager Client Implementation Jobs in Texas (NOW HIRING)

FNBTech, Inc

Implementation Manager

Dallas, TX · On-site

$60K - $75K/yr

This is a critical client-facing role responsible for managing the entire implementation lifecycle, from project planning and execution to client training and go-live. The ideal candidate has a deep ...

FNBTECH INC

Implementation Manager

Dallas, TX

$60K - $75K/yr

This is a critical client-facing role responsible for managing the entire implementation lifecycle, from project planning and execution to client training and go-live. The ideal candidate has a deep ...

Farther

Senior Manager, Client Experience

Dallas, TX · On-site

The Role As a Senior Manager of Client Experience, you will lead a team responsible for delivering ... Partner with Product and Engineering teams to identify and implement process improvements and new ...

Lantern

Implementation Manager

Dallas, TX

Implementation Manager This position will provide end-to-end ownership of client implementations. This scope includes the implementation of clients, new file implementations, client renewals, and ...

Lantern

Implementation Manager

Dallas, TX · On-site +1

Implementation Manager This position will provide end-to-end ownership of client implementations. This scope includes the implementation of clients, new file implementations, client renewals, and ...

e-MDs

Implementation Project Manager

Austin, TX · On-site

... client implementations • Develops and maintains customer relationship through various ... Project Management best practices to drive and further develop methodology for each assigned ...

Kastle Systems

Manager, Client Onboarding

Houston, TX · On-site

Overview Manager, Client Onboarding At Kastle, the Client Onboarding team is the bridge between a ... Experience in security systems, access control, video surveillance, SaaS implementation, or a ...

Farther

Senior Manager, Client Experience

Dallas, TX · On-site +1

The Role As a Senior Manager of Client Experience, you will lead a team responsible for delivering ... Partner with Product and Engineering teams to identify and implement process improvements and new ...

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Manager Client Implementation information

What is the difference between Manager Client Implementation vs Client Success Manager?

AspectManager Client ImplementationClient Success Manager
Primary FocusImplementing solutions, onboarding clients, project managementEnsuring client satisfaction, retention, and ongoing support
Required SkillsTechnical knowledge, project management, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentProject-based, cross-functional teams, technical settingsCustomer-facing, account management, support teams
CertificationsRelevant technical or project management certificationsCustomer service or success certifications often preferred

The Manager Client Implementation primarily focuses on onboarding and implementing solutions for clients, ensuring technical and project milestones are met. In contrast, a Client Success Manager emphasizes maintaining ongoing client relationships, ensuring satisfaction, and fostering retention. Both roles require strong communication skills but differ in their core responsibilities and daily activities.

What does a Manager Client Implementation do?

A Manager Client Implementation oversees the onboarding and integration of new clients into a company’s products or services. They coordinate cross-functional teams, manage project timelines, and ensure all client requirements are met for a smooth transition. Their role is crucial in building strong client relationships, addressing any issues that arise during the implementation process, and ensuring customer satisfaction. Typically, they act as the main point of contact between the client and internal departments throughout the implementation lifecycle.

What are the key skills and qualifications needed to thrive as a Manager Client Implementation, and why are they important?

To excel as a Manager Client Implementation, you need strong project management expertise, a background in business or information technology, and proven experience leading implementation projects. Familiarity with CRM software, project management tools like Asana or Microsoft Project, and relevant certifications such as PMP are highly valued. Exceptional communication, problem-solving, and stakeholder management skills help you navigate client expectations and cross-functional team dynamics. These abilities are crucial for delivering successful client onboarding and implementation outcomes on time and within scope.

What are some common challenges faced by a Manager Client Implementation during the onboarding of new clients?

A Manager Client Implementation often encounters challenges such as aligning client expectations with project deliverables, managing multiple stakeholders with varying priorities, and navigating complex technical integrations. Additionally, coordinating cross-functional teams and ensuring clear communication throughout the onboarding process are critical for success. Proactively addressing these challenges by setting clear timelines, maintaining transparency, and fostering strong relationships with both internal teams and clients can lead to smoother implementations.
What cities in Texas are hiring for Manager Client Implementation jobs? Cities in Texas with the most Manager Client Implementation job openings:
Manager Client Implementation jobs near you

Implementation Manager

FNBTech, Inc

Dallas, TX • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Description:

About Us:

Here at Craftable, we create best-in-class technology for world-renowned bars and restaurants. We were founded back in 2015 in Silicon Valley by tech experts and hospitality industry veterans. Since then, we have brought the best to Texas for a warm southern twist! Our goal is to collaborate with restaurateurs, operators, and accountants to reduce labor costs, increase efficiency, and drive profit for our clients. Our platform is built to accommodate operators from independent restaurateurs to regional and national chains.


Overview

We are looking for a highly skilled and experienced Implementation Manager to lead our clients through a successful onboarding journey. This is a critical client-facing role responsible for managing the entire implementation lifecycle, from project planning and execution to client training and go-live. The ideal candidate has a deep understanding of software implementation best practices, excellent project management skills, and a passion for helping others succeed with technology.


Responsibilities

  • Project Management: Lead and manage multiple client implementations simultaneously, ensuring projects are completed on time, within scope, and on budget.
  • Client Relationship Management: Act as the primary point of contact for clients during the onboarding phase. Build and maintain strong relationships with key stakeholders, guiding them through a seamless transition.
  • Onboarding & Training: Conduct comprehensive training sessions for clients to ensure they fully understand and can utilize our platform's features.
  • Technical Configuration: Work with clients to configure and set up the software to meet their specific business needs and workflows.
  • Cross-Functional Collaboration: Partner with the Sales, Customer Success, and Technical Support teams to ensure a smooth handoff and a seamless client experience.
  • Problem-Solving: Proactively identify and resolve potential roadblocks during the implementation process.
  • Documentation: Create and maintain detailed project plans, timelines, and documentation to ensure all parties are aligned.
  • Continuous Improvement: Provide feedback to the Product and Engineering teams to help improve the software and the overall implementation process.

Qualifications

  • 3 years of experience in complex software implementation, professional services, or a similar project management role.
  • Proven experience managing multiple projects simultaneously in a fast-paced environment.
  • A strong understanding of the hospitality industry (e.g., hotels, resorts, restaurants) and the technology that supports it is highly preferred.
  • Excellent project management skills with the ability to create and execute detailed project plans.
  • Outstanding communication, presentation, and interpersonal skills.
  • A proactive, problem-solving mindset with a passion for helping others succeed.
  • Experience with project management software (e.g., GuideCX, Monday, etc).
  • Bachelor's degree or equivalent experience.
  • Must be within commuting distance to Farmers Branch, TX and able to work in office at least 4 days per week.

What We Offer:

  • Competitive salary
  • Competitive benefits package including medical, dental, and vision insurance
  • Supplemental national holidays, parental, personal, bereavement, and reproductive loss leave plans etc.
  • Unlimited PTO
  • Retirement plans with 401(k) match
  • Opportunities for career growth and professional development
  • Vibrant company culture with frequent team-building events
  • A collaborative and supportive work environment that values innovation and inclusivity
Requirements: