Manager Client Implementation Jobs in Michigan (NOW HIRING)

Reporting into the Alfa Project Manager or Head of Implementation Architecture, you will lead a workstream on a client implementation of Alfa Systems. Your workstream will have responsibility for a specific area of the implementation such as: Business analysis, including: Requirements gathering and documentation of user stories; taking the lead in interactions with our customers and software engineering teams to identify gaps and ensure new features satisfy customer requirements Leading of process mapping workshops and process documentation, including operational processes with significant accounting, reporting and integration impacts; advising on process optimization Guiding our customers with our expertise to support them in configuring Alfa Systems to satisfy their requirements and business processes Support of accounting and finance workshops Application support, including: Leading an Alfa team responsible for defect investigation and triage, collaborating closely with our software engineering teams to ensure issues are resolved efficiently; overseeing QA and review of issues; understanding customer impacts and providing workarounds pending issue resolution Advising the customer on test strategy, ensuring test coverage and requirements traceability Data conversion, including: Leading data mapping workshops Overseeing transform and load development; overseeing data reconciliation Planning and overseeing execution of the data conversion during the go-live event and prior dress rehearsals Cutover planning and execution, including: Supporting the customer to ensure a smooth transition to live operation, including creation of detailed cutover and rollback plans Leading a team providing initial intensive post go-live support, and ensuring a smooth handover to the central Alfa Support team once the customer is stable Training, including development of materials and delivery You will be expected to be fully accountable for the success of your workstream, and will likely be responsible for the supervision and support of consultants assigned to your workstream. You will work closely with your corresponding lead on the client side, the rest of the Alfa implementation team, and Alfa software engineering teams, to ensure the success of both your specific stream and the overall program: Responsible for planning to workstream timelines and estimating resourcing levels needed to ensure your stream’s scope is delivered within required timescales; awareness of dependencies between your workstream and the broader program plan Proactively identify risks & issues that might impact workstream or program delivery timelines; create and action mitigation plans for risks & issues impacting your workstream, escalating where appropriate Become an expert in Alfa Systems and the industries we support, sharing this knowledge with the broader company by delivering training; contributing to updates to our delivery methodology based on your experience; and assisting the sales team with requests from prospects and other activities Take ownership for leading progress reporting, working within program timelines, and budget tracking for your workstream Develop exceptional relationships with members of the client and Alfa teams through tact and diplomacy.

• 33 days’ annual leave (incl. 9 public holidays/cultural days) and the possibility to buy up to 10 more days a year
• Flexible work - hybrid work with modern workspaces available
• Health, Dental and Vision insurance with reimbursement of copays/coinsurance/deductibles for in‑network medical costs
• Fully paid-for life, disability and travel insurances
• Gym and Wellness Scheme through Wellhub with access to a range of studios, gyms and wellbeing apps
• 401k plan - matching at 100% of the first 6% contributed (immediately vested)
• Employee Assistance Program (EAP) with 24/7 crisis support
• 3 paid volunteering days as well as 5 paid learning and development days
• Fun social events throughout the year and annual Company Conferences

With over 500 employees worldwide, we’re a leading provider of software and services to the global auto and equipment finance industries. Alfa Systems, our technology platform, is at the heart of some of the world’s largest auto and equipment finance companies. Alfa Systems’ ability to consolidate multiple client systems onto a single platform is key to the business case for each implementation. Alfa Systems supports both retail and corporate business for auto, equipment, wholesale and dealer finance on a multi‑jurisdictional basis, including leases and loans, originations and servicing. Alfa Systems is an end‑to‑end solution with integrated workflow and automated processing using configurable business rules, with an extensive API allowing real‑time integration to other systems. With over 30 current clients and 26 countries served, Alfa has been delivering successful projects for our customers since 1990, and is expanding rapidly throughout Europe, North America and beyond.

Our culture is vibrant, innovative and diverse, and we are proud of it. Ours is a close‑knit community. Alfa employees are an eclectic mix and all are creative, dedicated and hardworking. We believe it is important to build close working relationships within our company, so we hold numerous team events and conferences that bring us together for socializing and team building. We all enjoy the work‑life balance and the great culture, with plenty of social activities organized by the company.

• Base salary range: USD [$130,000] to [$180,000] annually, in compliance with state and local regulations
• In addition to cash compensation, Alfa employees are eligible to participate in our Profit Share bonus scheme (after 6 months of service) and our Employee Stock Purchase Plan (ESPP).
• Individual compensation is determined on various factors including market data, experience, qualifications and internal job equity.

There is no application deadline at this time.

Please note: If, based on your qualifications and experience, we believe you may be a strong fit for another position within our organization, a member of our U.S. Recruitment Team may reach out to discuss that opportunity with you.

Alfa Financial Software Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We're Alfa, a leading provider of software and services to the global asset finance industry. Our class‑leading technology platform, Alfa Systems, is at the heart of some of the world's largest and most innovative providers of asset and auto finance, such as Santander, John Deere, Mercedes‑Benz and Toyota.