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Manager Client Implementation Jobs in Arizona (NOW HIRING)

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Implementation Project Manager

Tempe, AZ · On-site

Collaborates and consults with client and ADP Project Teams to manage the project scope and overall client experience during all phases of the implementation. Oversee development, communication ...

ADP, Inc.

Implementation Project Manager

Tempe, AZ · On-site

Collaborates and consults with client and ADP Project Teams to manage the project scope and overall client experience during all phases of the implementation. Oversee development, communication ...

ADP

Implementation Project Manager

Tempe, AZ · On-site

Collaborates and consults with client and ADP Project Teams to manage the project scope and overall client experience during all phases of the implementation. Oversee development, communication ...

ADP

Implementation Project Manager

Tempe, AZ · On-site

Collaborates and consults with client and ADP Project Teams to manage the project scope and overall client experience during all phases of the implementation. Oversee development, communication ...

ADP

Implementation Project Manager

Tempe, AZ

Collaborates and consults with client and ADP Project Teams to manage the project scope and overall client experience during all phases of the implementation. Oversee development, communication ...

ADP

Time Implementation Consultant

Tempe, AZ

ADP is hiringaTime and Attendance Implementation Consultant. * Does the opportunity to problem ... Background of managing client backlogs and timely completion of action items. * Successful track ...

ADP

Time Implementation Consultant

Tempe, AZ · On-site

ADP is hiring a Time and Attendance Implementation Consultant. * Does the opportunity to problem ... Background of managing client backlogs and timely completion of action items. * Successful track ...

Collabera

Business Implementation Manager

Phoenix, AZ · On-site

As a half a billion dollar IT company, Collabera's client-centric business model, commitment to ... The Business Implementation Manager role is part of the Authorization Delivery Team. The team ...

FlexTG

Client Relationship Manager

Mesa, AZ · Hybrid

$60K - $70K/yr

Oversee onboarding and implementation of new customers and solutions * Manage inventory ... Resolve client concerns with urgency and professionalism, from investigation through resolution ...

FlexTG

Client Relationship Manager

Mesa, AZ · Hybrid

Client Relationship Manager ???? Location: Remote (Hybrid if within 35 miles of a FlexTG office - 3 ... Oversee onboarding and implementation of new customers and solutions * Manage inventory ...

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Manager Client Implementation information

What does a Manager Client Implementation do?

A Manager Client Implementation oversees the onboarding and integration of new clients into a company’s products or services. They coordinate cross-functional teams, manage project timelines, and ensure all client requirements are met for a smooth transition. Their role is crucial in building strong client relationships, addressing any issues that arise during the implementation process, and ensuring customer satisfaction. Typically, they act as the main point of contact between the client and internal departments throughout the implementation lifecycle.

What are the key skills and qualifications needed to thrive as a Manager Client Implementation?

To excel as a Manager Client Implementation, you need strong project management expertise, a background in business or information technology, and proven experience leading implementation projects. Familiarity with CRM software, project management tools like Asana or Microsoft Project, and relevant certifications such as PMP are highly valued. Exceptional communication, problem-solving, and stakeholder management skills help you navigate client expectations and cross-functional team dynamics. These abilities are crucial for delivering successful client onboarding and implementation outcomes on time and within scope.

What are some common challenges faced by a Manager Client Implementation during the onboarding of new clients?

A Manager Client Implementation often encounters challenges such as aligning client expectations with project deliverables, managing multiple stakeholders with varying priorities, and navigating complex technical integrations. Additionally, coordinating cross-functional teams and ensuring clear communication throughout the onboarding process are critical for success. Proactively addressing these challenges by setting clear timelines, maintaining transparency, and fostering strong relationships with both internal teams and clients can lead to smoother implementations.

What is the difference between Manager Client Implementation vs Client Success Manager?

AspectManager Client ImplementationClient Success Manager
Primary FocusImplementing solutions, onboarding clients, project managementEnsuring client satisfaction, retention, and ongoing support
Required SkillsTechnical knowledge, project management, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentProject-based, cross-functional teams, technical settingsCustomer-facing, account management, support teams
CertificationsRelevant technical or project management certificationsCustomer service or success certifications often preferred

The Manager Client Implementation primarily focuses on onboarding and implementing solutions for clients, ensuring technical and project milestones are met. In contrast, a Client Success Manager emphasizes maintaining ongoing client relationships, ensuring satisfaction, and fostering retention. Both roles require strong communication skills but differ in their core responsibilities and daily activities.

What are the most commonly searched types of Client Implementation jobs in Arizona?

The most popular types of Client Implementation jobs in Arizona are:

What cities in Arizona are hiring for Manager Client Implementation jobs?

Cities in Arizona with the most Manager Client Implementation job openings:

Manager Client Implementation jobs near you

Technical Implementation Senior Associate

Tempe, AZ • On-site

JPMorgan Chase & Co.
Finance and Insurance • 10K+ employees
Learn more about JPMorgan Chase & Co.external

$108K - $148K/yr

Full-time

Medical, Retirement

Posted 16 days ago

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

Job description


Join a team that empowers merchants to accept payments confidently and securely while shaping the future of digital commerce. In this role, you'll guide clients through technical design and certification so their solutions integrate seamlessly with our payment platforms, unlocking real-world impact for businesses of all sizes. You'll collaborate across clients, partners, and vendors to deliver conversions and launch new products at scale. If you love solving complex problems and turning requirements into working solutions, this is your opportunity to lead meaningful implementations end to end.
As a Technical Implementation Analyst II within Merchant Services Client Onboarding and Service, you will consult with merchants and enable them to process credit card transactions using our technology. You lead clients through certification testing to ensure integrations meet product, connectivity, industry, and regulatory standards. You collaborate across clients, integrators, resellers, and hardware vendors to resolve issues, deliver successful conversions, and bring new offerings to market.
Job responsibilities
  • Consult with merchants to design technical payment integrations aligned to supported connectivity, protocols, formats, and product functionality.
  • Lead clients through certification testing, analyze transmitted data to the certification host, publish results, and coordinate fixes to achieve sign-off.
  • Serve as the primary technical resource for Core and Integrator client cases, providing clear guidance and hands-on support.
  • Direct technical conversions from current processing environments to Chase platforms for new and existing clients.
  • Facilitate technical conference calls with clients, integrators, resellers, and hardware vendors to resolve issues and advance implementations.
  • Represent Technical Implementations on cross-functional project teams to support new product development or process improvements, contributing customer perspective and integration expertise.
  • Train analysts and guide colleagues on certification processes; act as lead consultant and subject matter expert when technical consultation is required.
  • Analyze and troubleshoot complex application, data message, and network connectivity issues to drive timely resolution.
  • Anticipate and identify risks for clients and the firm, propose mitigation strategies, and prioritize work effectively with minimal supervision.
  • Create needed documentation and maintain proactive client follow-up to ensure a seamless onboarding experience.

Required qualifications, capabilities, and skills
  • Bachelor's degree in Computer Science or a related field.
  • 5+ years of technical experience within the credit card payment processing industry, including roles such as networking, technical support, quality assurance, sales engineering, or analysis.
  • 4+ years of experience with connectivity technologies such as MPLS, virtual private networks, and internet-based connectivity.
  • 4 +years of experience with protocols including TCP/IP, secure file transfer, and HTTPS.
  • 4+ years of experience reading and interpreting technical product specifications for transaction and file-based integrations.
  • 5+ years of experience diagnosing complex issues across applications, data messages, and network connectivity.
  • Prior experience with certification or testing processes in payments or technology implementations.

Preferred qualifications, capabilities, and skills
  • Experience in the point-of-sale industry.
  • Experience with proprietary Chase Tandem operating system or applications.
  • Demonstrable experience structuring and delivering large-scale client implementation projects.
  • Proven ability to lead advanced consultation discussions and explain complex merchant products and solutions to diverse stakeholders.
  • Track record of proactive case ownership, documentation creation, and consistent client follow-up.
  • Ability to identify risk and apply processes to minimize risk.
  • Experience acting as a lead consultant or subject matter expert on client technical calls.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

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