Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
Business Process Engineer
Nashville, TN · On-site
You will partner closely with AI Product Managers and Delivery Engineers to diagnose current ... Develop detailed user journey maps that highlightdecision points, data entry requirements, and user ...
Business Process Engineer
Nashville, TN · On-site
You will partner closely with AI Product Managers and Delivery Engineers to diagnose current ... Develop detailed user journey maps that highlightdecision points, data entry requirements, and user ...
This position reports to Business Process Manager Your role and responsibilities In this dynamic role, you'll be at the forefront of transforming global and integrated end-to-end business processes.
This position reports to Business Process Manager Your role and responsibilities In this dynamic role, you'll be at the forefront of transforming global and integrated end-to-end business processes.
Process Excellence Lead
Memphis, TN · On-site
How This Role Differs Business Process Improvement Manager focuses on discrete improvement projects ... Map and maintain end to end Finance processes including systems, controls, and handoffs. Define and ...
Quick apply
Process Excellence Lead
Memphis, TN · On-site
How This Role Differs Business Process Improvement Manager focuses on discrete improvement projects ... Map and maintain end to end Finance processes including systems, controls, and handoffs. Define and ...
Business Process Analyst
$65K - $80K/yr
Manage multiple concurrent projects while balancing competing priorities and organizational ... business process improvement, operations, business analysis, project management, technical ...
Business Process Analyst
$65K - $80K/yr
Manage multiple concurrent projects while balancing competing priorities and organizational ... business process improvement, operations, business analysis, project management, technical ...
Business Process Analyst
Chattanooga, TN · On-site
$65K - $80K/yr
Manage multiple concurrent projects while balancing competing priorities and organizational ... business process improvement, operations, business analysis, project management, technical ...
Business Process Analyst
Chattanooga, TN · On-site
$65K - $80K/yr
Manage multiple concurrent projects while balancing competing priorities and organizational ... business process improvement, operations, business analysis, project management, technical ...
Lead complex Lean Six Sigma initiatives using DMAIC, root cause analysis, value stream mapping, process mapping, statistical analysis, and control planning. * Analyze CRM-enabled business processes ...
Quick apply
Lead complex Lean Six Sigma initiatives using DMAIC, root cause analysis, value stream mapping, process mapping, statistical analysis, and control planning. * Analyze CRM-enabled business processes ...
Lead complex Lean Six Sigma projects using DMAIC, root cause analysis, value stream mapping ... Partner with business leaders, IT, operations, customer service, sales, marketing, finance, and ...
Quick apply
Lead complex Lean Six Sigma projects using DMAIC, root cause analysis, value stream mapping ... Partner with business leaders, IT, operations, customer service, sales, marketing, finance, and ...
Bachelor's degree in business, supply chain management, engineering, operations management, or ... Business Process Ownership * Serve as the North America process owner for storeroom, inventory ...
Bachelor's degree in business, supply chain management, engineering, operations management, or ... Business Process Ownership * Serve as the North America process owner for storeroom, inventory ...
Senior Business Analyst
Nashville, TN · On-site
$89K - $115K/yr
This is a hands-on business analyst role focused on understanding how the business works today ... Experience with process mapping, requirements tools, test management tools, reporting tools, master ...
Quick apply
Senior Business Analyst
Nashville, TN · On-site
$89K - $115K/yr
This is a hands-on business analyst role focused on understanding how the business works today ... Experience with process mapping, requirements tools, test management tools, reporting tools, master ...
Manager, Business Analysis
$60K - $132K/yr
Map and document data sourcing, lineage, business rules, quality checks, and maintain data ... processes, prioritizing backlogs, and applying industry best practices. * Maintain effective ...
New
Manager, Business Analysis
$60K - $132K/yr
Map and document data sourcing, lineage, business rules, quality checks, and maintain data ... processes, prioritizing backlogs, and applying industry best practices. * Maintain effective ...
New
Overview and Responsibilities The process manager leads the design, optimization, and governance of end-to-end processes within the Global Business Services (GBS) organization. This role ensures that ...
Overview and Responsibilities The process manager leads the design, optimization, and governance of end-to-end processes within the Global Business Services (GBS) organization. This role ensures that ...
Excellent fact-gathering and analytical skills, including business process mapping and quantitative ... Previous strategy and change management experience. * MBA a plus Your journey at A&M We recognize ...
Excellent fact-gathering and analytical skills, including business process mapping and quantitative ... Previous strategy and change management experience. * MBA a plus Your journey at A&M We recognize ...
Creates maps of current and future processes * Manages system SLAs, Disaster Recovery and Business Continuity, and user access * Serves as primary subject matter expert contact for the system
Creates maps of current and future processes * Manages system SLAs, Disaster Recovery and Business Continuity, and user access * Serves as primary subject matter expert contact for the system
Excellent fact-gathering and analytical skills, including business process mapping and quantitative ... Previous strategy and change management experience. * MBA a plus Your journey at A&M We recognize ...
Excellent fact-gathering and analytical skills, including business process mapping and quantitative ... Previous strategy and change management experience. * MBA a plus Your journey at A&M We recognize ...
Manager Business Process Mapping information
Is business process mapping a skill?
Business process mapping is considered a skill that involves analyzing, documenting, and improving organizational workflows. It requires knowledge of process modeling tools and techniques, and is often developed through training or experience in process analysis and management. This skill is valuable for managers responsible for optimizing business operations.
What is the difference between Manager Business Process Mapping vs Business Analyst?
| Aspect | Manager Business Process Mapping | Business Analyst |
|---|---|---|
| Primary Focus | Designing and optimizing business processes | Analyzing business needs and requirements |
| Skills & Certifications | Process modeling, BPM certifications, project management | Requirements gathering, data analysis, communication skills |
| Work Environment | Cross-departmental collaboration, process improvement projects | Stakeholder interviews, documentation, analysis |
| Industry Usage | Business process improvement, operations management | IT projects, system implementations, business analysis |
While both roles focus on improving business efficiency, the Manager Business Process Mapping primarily designs and streamlines processes, whereas the Business Analyst gathers requirements and analyzes systems to support business needs. Their collaboration ensures effective process improvements aligned with organizational goals.
What is the highest salary in mapping process?
For a Manager in Business Process Mapping, the highest salaries can reach up to $120,000 to $150,000 annually, depending on experience, industry, and location. Senior managers with extensive expertise and certifications in process improvement tools like BPMN or Six Sigma tend to earn at the higher end of this range.
What is the highest paying job in business management?
In business management, executive roles such as Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Financial Officer (CFO) tend to be the highest paying positions, often earning six- or seven-figure salaries. These roles require extensive leadership experience, strategic skills, and often advanced degrees or certifications, with compensation influenced by company size and industry sector.
What are the 5 levels of process mapping?
The five levels of process mapping are: Level 1 - High-level overview or macro process, providing a broad view of the process; Level 2 - Sub-process maps that detail major steps within the macro process; Level 3 - Detailed process maps showing specific activities and decision points; Level 4 - As-is process maps documenting current workflows; and Level 5 - To-be process maps illustrating future optimized processes. For a Manager in Business Process Mapping, understanding these levels helps in analyzing, designing, and improving workflows effectively.
What are the most commonly searched types of Business Process Mapping jobs in Tennessee? The most popular types of Business Process Mapping jobs in Tennessee are:
What are popular job titles related to Manager Business Process Mapping jobs in Tennessee? For Manager Business Process Mapping jobs in Tennessee, the most frequently searched job titles are:
- Senior Business Analyst Contract
- Full Time Business Analyst
- Associate Business Analyst Microsoft
- Senior Business Systems Analyst
- No Experience Business Analyst
- Business Operations Analyst
- Junior Business Process Analyst
- Remote Business Analyst Guidewire
- Business Analyst New Grad
- Remote Business Analyst Consultant
What job categories do people searching Manager Business Process Mapping jobs in Tennessee look for? The top searched job categories for Manager Business Process Mapping jobs in Tennessee are:
What cities in Tennessee are hiring for Manager Business Process Mapping jobs? Cities in Tennessee with the most Manager Business Process Mapping job openings:
Full-time
Re-posted 15 days ago
DXC Technology rating
7.2
Based on 47 frontline employees who took The Breakroom Quiz
137th of 230 rated it services
Job description
Job Description:
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
Leads end-to-end customer support center operations, managing a team of Associate Managers to deliver high-quality service outcomes. Accountable for operational performance, service level attainment, customer satisfaction, and continuous improvement within a compliance-driven environment.
This role partners closely and works hand-in-hand with the Head of BPS Contact Center Operations, serving as a trusted advisor across all aspects of the operation. The role is critical in driving results through the alignment of people, processes, and technology, ensuring consistent execution of strategic priorities and operational excellence at scale.
Key Responsibilities
Top 5 Core Competencies
1. Operational Excellence & KPI Management
2. Leadership & People Development
3. Customer Experience & Service Delivery
4. Workforce & Resource Optimization
5. Strategic Thinking & Continuous Improvement
Qualifications
Preferred Skills
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
Leads end-to-end customer support center operations, managing a team of Associate Managers to deliver high-quality service outcomes. Accountable for operational performance, service level attainment, customer satisfaction, and continuous improvement within a compliance-driven environment.
This role partners closely and works hand-in-hand with the Head of BPS Contact Center Operations, serving as a trusted advisor across all aspects of the operation. The role is critical in driving results through the alignment of people, processes, and technology, ensuring consistent execution of strategic priorities and operational excellence at scale.
Key Responsibilities
- Lead day-to-day contact center operations through a team of Associate Managers, ensuring consistent execution against SLAs, KPIs, quality standards, client expectations, and operational commitments
- Provide direct leadership, coaching, and accountability to Associate Managers, ensuring they are effectively driving team performance, engagement, development, and execution of business priorities
- Drive a disciplined performance management operating rhythm, including metric reviews, root-cause analysis, action planning, coaching follow-up, and sustained improvement in service delivery outcomes
- Monitor and improve the customer experience by leveraging feedback, call trends, quality insights, operational data, and escalation patterns to identify gaps and implement targeted improvements
- Partner closely with internal and client stakeholders to optimize processes, systems, workflows, and service delivery models, ensuring scalable solutions that support operational efficiency and business growth
- Ensure compliance with regulatory, client, contractual, and internal policies across all operations, reinforcing strong governance, risk awareness, documentation discipline, and audit readiness
- Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
- Identify and lead continuous improvement opportunities that reduce defects, improve productivity, strengthen controls, enhance customer experience, and increase operational consistency across accounts
- Contribute to revenue growth, cost efficiency, and margin improvement by identifying operational efficiencies, supporting cross-selling opportunities, and ensuring effective resource utilization
Top 5 Core Competencies
1. Operational Excellence & KPI Management
- Strong ability to manage SLAs, AHT, quality, and productivity metrics
- Uses data insights to drive decision-making and continuous improvement
2. Leadership & People Development
- Builds high-performing teams through coaching, mentoring, and performance management
- Drives accountability while fostering engagement and retention
3. Customer Experience & Service Delivery
- Focus on improving end-to-end customer journeys and satisfaction outcomes
- Translate customer feedback into actionable improvements
4. Workforce & Resource Optimization
- Aligns staffing models to forecasted demand applying consideration to margin
- Maximizes efficiency through balancing performance to goal perimeter
5. Strategic Thinking & Continuous Improvement
- Oversees invoicing accuracy to ensure expected revenue aligns with invoice output and contractual requirements
- Identifies opportunities for process improvement, automation, and innovation
- Drives initiatives that enhance quality, efficiency, and cost effectiveness
Qualifications
- Bachelor's degree (Business, Technology, or related field preferred)
- 9+ years of contact center leadership experience
- 10+ years in a leadership role managing teams
- Experience in multi-channel support environments and contact center technologies
Preferred Skills
- Strong analytical and problem-solving capabilities
- Excellent communication and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience driving transformation and change initiatives
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
What DXC Technology employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About DXC Technology
Sourced by ZipRecruiter
Industry
It services
Company size
10,000+ Employees
Headquarters location
Ashburn, VA, US
Year founded
2017