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Manager Business Process Enablement Jobs (NOW HIRING)

Jj

Order to Cash Business Process Analyst

Raritan, NJ · On-site

$62K - $84K/yr

This role will be part of US Order to Cash Business Process Enablement & Reliability, reporting to the Manager Business Process Enablement, Surgery, EP, &Neuro. The OTC Business Enablement Analyst ...

S&C

Senior Manager - Business Process

Chicago, IL · On-site

$154K - $205K/yr

System Integrator and IT Enablement (Business Led) : Serves as a key business process counterpart ... Co-Leads change management planning and execution. Partners with Change Management and Global ...

Northern Trust Corp

$171K - $300K/yr

The manager is responsible for an end-to-end process analysis and design with an understanding of technical and operating challenges and solutions as they relate to the current and future business ...

New

J.M. Smucker Company

Manager, Enablement

Akron, OH · Hybrid

Serve as a business process advisor on key initiatives, ensuring process implications are ... Experience leading enablement, change management, communication, training, or business process ...

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How much do manager business process enablement jobs pay per year?

As of Sep 11, 2026, the average yearly pay for manager business process enablement in the United States is $125,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,000.00 and $155,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Manager Business Process Enablement job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $125,894 per year, or $60.5 per hour.

Senior Manager, Process Enablement

Westerville, OH • On-site

Vertiv Group Corp.
See more jobs at Vertiv Group Corp.external

Full-time

Posted 2 days ago

New

Vertiv rating

6.9

Company rating: 6.9 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

Job description


POSITION SUMMARY
  • The Manager, Process Enablement leads the AMER Process Enablement Triage Team and serves as the primary functional liaison between the business and IT organizations. This role is responsible for overseeing Process Enablement Specialists and the Training & Knowledge Coordinator to ensure effective issue assessment, user enablement, and the reduction of unnecessary escalations to ERP Second Level Support. The Manager drives team performance, operational governance, continuous process improvement, and service excellence across all supported business process domains. This position reports to the VP, Business Process Improvement & VOS.

RESPONSIBILITIES
  • Oversees all end-to-end business processes across Manufacturing, Supply Chain, Finance, and Services domains.
  • Ensures consistent triage operations, process adherence, and cross-functional alignment across all Oracle EBS modules supported by the team.
  • Leads triage team operational initiatives including engagement model evolution (from email-based intake through ServiceNow-structured intake to AI-assisted digital front door).
  • Owns team performance improvement and drives recurring issue reduction strategies.
  • Acts as the primary escalation point within the Triage team toward VP BPI & VOS.
  • Interfaces with ERP Second Level Support, ERP Tech Factory, and ERP Product Owners.
  • Leads operational syncs, second level alignment meetings, and governance & continuous improvement sessions within scope.
  • Manages cross-functional issue patterns spanning multiple Oracle EBS modules and business processes.
  • Validates systemic issues, coordinates corrective actions, and ensures structured feedback loops between business users and IT support teams.
  • Directly manages a team of Process Enablement Specialists (Manufacturing, Supply Chain, Finance, Service) and the Training & Knowledge Coordinator.
  • Responsible for team development, performance management, workload balancing, and hiring/onboarding of new team members.
  • Oracle EBS (all modules), ServiceNow, SharePoint, process mapping and triage methodologies, SLA monitoring and reporting tools, knowledge management systems.

QUALIFICATIONS
  • Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline.
  • 8-10 years in Oracle EBS functional support, business process enablement, or ERP operations management.
  • Demonstrated experience leading cross-functional teams in a triage or support environment.
  • Proven track record of driving issue resolution rates and SLA adherence improvements.
  • Strong written and verbal communication skills in English; other languages are a plus.
  • Ability to translate complex technical issues into clear business language.
  • Strong facilitation skills for leading cross-functional meetings and stakeholder alignment sessions.
  • Strong analytical thinking with ability to identify recurring issue patterns, validate systemic problems, and develop data-driven improvement strategies.
  • Proficiency in SLA reporting and performance metric analysis.
  • Deep functional knowledge across multiple Oracle EBS modules.
  • Experience with ServiceNow ticket management, SharePoint documentation, and process mapping tools.
  • Understanding of ERP integration points and end-to-end business process flows.

PHYSICAL & ENVIRONMENTAL DEMANDS
  • No special physical requirements.

TRAVEL REQUIREMENTS
  • 10% travel required.

About Us
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength
VERTIV BEHAVIORS
• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com

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