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Manager Blue Cross Customer Service Jobs (NOW HIRING)

Capital Blue Cross

MAR Audit Intern

Harrisburg, PA · On-site +1

$14.75 - $19.75/hr

Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision ... Utilize audit management application to document work completed and maintain timesheet.

Capital Blue Cross

Enterprise Architect

Harrisburg, PA · On-site +1

$118K/yr

Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision ... Strong with Azure (App Services, Functions, AKS, API Management, Event Grid), Kafka, REST/FHIR ...

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How much do manager blue cross customer service jobs pay per year?

As of Aug 19, 2026, the average yearly pay for manager blue cross customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a manager of Blue Cross Customer Service do?

A Manager of Blue Cross Customer Service oversees the daily operations of customer service teams that assist Blue Cross members with their health insurance questions and concerns. They ensure quality service, resolve escalated issues, and monitor staff performance to maintain high satisfaction levels. Additionally, they implement policies and procedures, provide training, and work to improve service processes. The goal is to ensure members have a positive experience and receive timely, accurate information about their health plans.

What are the key skills and qualifications needed to thrive as a manager of Blue Cross Customer Service?

To thrive as a Manager of Blue Cross Customer Service, you need strong leadership ability, in-depth knowledge of health insurance procedures, and a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, claims processing software, and HIPAA compliance is typically required. Exceptional communication, conflict resolution, and team-building skills help you motivate staff and resolve escalated issues effectively. These capabilities are essential for ensuring efficient operations, regulatory compliance, and high customer satisfaction in a healthcare insurance environment.

What are some common challenges faced by a manager of Blue Cross Customer Service, and how can they effectively address them?

Managers in Blue Cross Customer Service often face challenges such as handling escalated member concerns, ensuring team members stay updated on complex insurance policies, and maintaining high customer satisfaction scores. To address these, it's essential to foster strong communication within the team, provide regular training on policy updates, and implement clear processes for escalation management. Successful managers also promote a supportive work environment where feedback and continuous improvement are encouraged. By balancing operational efficiency with empathy for both customers and staff, managers can navigate these challenges effectively.

What is the difference between Manager Blue Cross Customer Service vs Customer Service Representative Blue Cross?

AspectManager Blue Cross Customer ServiceCustomer Service Representative Blue Cross
CredentialsHigh school diploma, leadership experience, possibly management certificationsHigh school diploma or equivalent, customer service training
Work EnvironmentSupervisory role, overseeing teams, administrative tasksFrontline customer interaction, call centers or offices
Employer & Industry UsageHealth insurance companies, insurance industryHealth insurance companies, insurance industry
Common Search & ComparisonLeadership, management, team oversightCustomer support, service skills, direct client interaction

The main difference between Manager Blue Cross Customer Service and Customer Service Representative Blue Cross lies in responsibilities and experience. Managers oversee teams and handle administrative tasks, requiring leadership skills and experience. Customer Service Representatives focus on direct customer interactions, providing support and information. Both roles are essential in the health insurance industry, but they differ in scope and level of responsibility.

What cities are hiring for Manager Blue Cross Customer Service jobs?

Cities with the most Manager Blue Cross Customer Service job openings:

What are the most commonly searched types of Blue Cross Customer Service jobs?

The most popular types of Blue Cross Customer Service jobs are:

What states have the most Manager Blue Cross Customer Service jobs?

States with the most job openings for Manager Blue Cross Customer Service jobs include:

Manager Blue Cross Customer Service jobs near you
Infographic showing various Manager Blue Cross Customer Service job openings in the United States as of June 2026, with employment types broken down into 13% Full Time, 73% Part Time, 7% Temporary, and 7% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

MAR Audit Intern

Capital Blue Cross

Harrisburg, PA • On-site, Remote

$14.75 - $19.75/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Capital Blue Cross rating

7.7

Company rating: 7.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

205th of 310 rated insurance

Job description

Position Description

Base pay is influenced by several factors including a candidate's qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market-driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more.   

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it's why our employees consistently vote us one of the "Best Places to Work in PA." 

Capital Blue Cross' internship program is looking for highly motivated, creative individuals with diverse backgrounds, superior academic credentials and significant personal achievements who are actively enrolled in an undergraduate or advanced degree program, to work in a challenging environment where contribution, teamwork and communication are vital to the success of the organization.  This position will be responsible for assisting with the testing of controls across various business areas in support of the completion of Capital's regulatory requirements.

Responsibilities and Qualifications
  • Ability to read, understand, and update process documentation.
  • Complete control testing steps as outlined in lead sheet.
  • Prepare working papers consistent with standardized tickmark and documentation guidelines, in accordance with Capital Blue Cross audit department policies and procedures.
  • Work independently or as part of a team to achieve testing objectives.
  • Identify discrepancies that may result in deviations or exceptions.
  • Utilize audit management application to document work completed and maintain timesheet.
  • Communicate effectively with manager, internal audit team members and business personnel.
  • Willingness to accept feedback to ensure completeness and consistency of workpapers.
  • Ability to work at a computer workstation for up to 7.5 hours per day.

Position Requirements:

  • This is a part-time with a 19 hours per week schedule for 14-16 weeks.
  • Currently enrolled in an undergraduate or graduate level program in one of the following majors: Accounting, Finance, Healthcare Administration, Business, or a related field of study.
  • Exposure to basic Microsoft Excel.
  • Preferred GPA of 3.2 or higher. (based on a 4.0 scale or equivalent thereof)
  • Strong written and oral communication skills.
  • Ability to work in a team environment and handle multiple tasks.
  • Excellent analytical, problem solving and interpersonal skills.

Location: 

This position is classified hybrid, with a flexible schedule that includes onsite hours throughout the week. 

About UsWe recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a caring team of supportive colleagues and be encouraged to volunteer in your community.  We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career. And by doing your best, you'll help us live our mission of improving the health and well-being of our members and the communities in which they live.   Employment Type: PART_TIME

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