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Manager Blue Cross Customer Service Jobs (NOW HIRING)

Blue Cross Blue Shield of MA

Engineer

Boston, MA · On-site

$102K - $124K/yr

At Blue Cross Blue Shield of Massachusetts, we have an exciting opportunity for a developer. The ... Develop and configure applications using the Pega CRM platform * Translate business and technical ...

Capital Blue Cross

MAR Audit Intern

Harrisburg, PA · On-site +1

$14.75 - $19.75/hr

Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision ... Utilize audit management application to document work completed and maintain timesheet.

VIP Truck Center, LLC

Service Manager

Livonia, MI · On-site

... includes medical (Blue Cross), dental, eye care, vacation and a 401K program with a match ... Must be customer friendly and be a team player. A valid driver's license (CDL preferred) and ...

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How much do manager blue cross customer service jobs pay per year?

As of Aug 20, 2026, the average yearly pay for manager blue cross customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a manager of Blue Cross Customer Service do?

A Manager of Blue Cross Customer Service oversees the daily operations of customer service teams that assist Blue Cross members with their health insurance questions and concerns. They ensure quality service, resolve escalated issues, and monitor staff performance to maintain high satisfaction levels. Additionally, they implement policies and procedures, provide training, and work to improve service processes. The goal is to ensure members have a positive experience and receive timely, accurate information about their health plans.

What are the key skills and qualifications needed to thrive as a manager of Blue Cross Customer Service?

To thrive as a Manager of Blue Cross Customer Service, you need strong leadership ability, in-depth knowledge of health insurance procedures, and a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, claims processing software, and HIPAA compliance is typically required. Exceptional communication, conflict resolution, and team-building skills help you motivate staff and resolve escalated issues effectively. These capabilities are essential for ensuring efficient operations, regulatory compliance, and high customer satisfaction in a healthcare insurance environment.

What are some common challenges faced by a manager of Blue Cross Customer Service, and how can they effectively address them?

Managers in Blue Cross Customer Service often face challenges such as handling escalated member concerns, ensuring team members stay updated on complex insurance policies, and maintaining high customer satisfaction scores. To address these, it's essential to foster strong communication within the team, provide regular training on policy updates, and implement clear processes for escalation management. Successful managers also promote a supportive work environment where feedback and continuous improvement are encouraged. By balancing operational efficiency with empathy for both customers and staff, managers can navigate these challenges effectively.

What is the difference between Manager Blue Cross Customer Service vs Customer Service Representative Blue Cross?

AspectManager Blue Cross Customer ServiceCustomer Service Representative Blue Cross
CredentialsHigh school diploma, leadership experience, possibly management certificationsHigh school diploma or equivalent, customer service training
Work EnvironmentSupervisory role, overseeing teams, administrative tasksFrontline customer interaction, call centers or offices
Employer & Industry UsageHealth insurance companies, insurance industryHealth insurance companies, insurance industry
Common Search & ComparisonLeadership, management, team oversightCustomer support, service skills, direct client interaction

The main difference between Manager Blue Cross Customer Service and Customer Service Representative Blue Cross lies in responsibilities and experience. Managers oversee teams and handle administrative tasks, requiring leadership skills and experience. Customer Service Representatives focus on direct customer interactions, providing support and information. Both roles are essential in the health insurance industry, but they differ in scope and level of responsibility.

What cities are hiring for Manager Blue Cross Customer Service jobs?

Cities with the most Manager Blue Cross Customer Service job openings:

What are the most commonly searched types of Blue Cross Customer Service jobs?

The most popular types of Blue Cross Customer Service jobs are:

What states have the most Manager Blue Cross Customer Service jobs?

States with the most job openings for Manager Blue Cross Customer Service jobs include:

Manager Blue Cross Customer Service jobs near you
Infographic showing various Manager Blue Cross Customer Service job openings in the United States as of June 2026, with employment types broken down into 13% Full Time, 73% Part Time, 7% Temporary, and 7% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Engineer

Blue Cross Blue Shield of MA

Boston, MA • On-site

$102K - $124K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Ready to help us transform healthcare? Bring your true colors to blue.
About the Role:
At Blue Cross Blue Shield of Massachusetts, we have an exciting opportunity for a developer. The Developer is responsible for building, configuring, and supporting CRM solutions using the Pega platform at BCBSMA. This role contributes to delivering efficient, compliant, and scalable applications that support member services, care management, and operational workflows.
This role is eligible for our Flex Persona. For candidates local to our Boston, MA and Hingham MA offices.
Your Day to Day:
  • Develop and configure applications using the Pega CRM platform

  • Translate business and technical requirements into functional solutions with guidance from senior team members

  • Build and maintain case types, workflows, UI components, and decisioning rules in Pega

  • Assist in integrating Pega applications with APIs, databases, and third-party systems

  • Participate in code reviews, sprint planning, and Agile ceremonies

  • Perform unit testing and support system and integration testing activities

  • Troubleshoot defects and support production issue resolution

  • Follow coding standards, best practices, and security guidelines

  • Contribute to documentation including technical design and release notes

  • Collaborate with cross-functional teams including QA, DevOps, and business stakeholders

We're Looking For:
  • Bachelor's degree in computer science, Information Technology, or related field

  • 3-4 years of experience in software development

  • 1-2 years of experience working with the Pega CRM platform preferred

  • Basic understanding of Pega PRPC, case management, and workflows

  • Experience with REST/SOAP APIs and system integrations (preferred)

  • Familiarity with Agile/Scrum methodologies

  • Knowledge of relational databases and basic data modeling

  • Pega CSA certification preferred

What You Bring:
  • Basic understanding of healthcare or health insurance processes (preferred)

  • Awareness of compliance standards such as HIPAA and data security practices

  • Strong problem-solving and debugging skills

  • Good communication and teamwork abilities

  • Ability to learn quickly and adapt to new technologies and tools

  • Attention to detail and commitment to quality

#LI-HYRBID
Minimum Education Requirements:
High school degree or equivalent required unless otherwise noted above
Location
BostonTime Type
Full time
Salary Range: $102,150.00 - $124,850.00
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
This job is also eligible for variable pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
WHY Blue Cross Blue Shield of MA?
We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.
As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you'd like to be a part of, we'd love to hear from you. You can also join our Talent Community to stay "in the know" on all things Blue.
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.

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