Manager Blue Cross Customer Service Jobs (NOW HIRING)

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

The Human Resource Business Partner (HRBP) role is pivotal in driving HR initiatives and enhancing operational efficiency. This position partners with supervisors, managers, and associates within their assigned business units to achieve business outcomes. The HRBPs responsibilities span both administrative and strategic domains, including benefits administration, employee relations, training, performance management, onboarding, policy compliance, and recruitment. The HRBP will collaborate closely with Human Resource Business Partner (HRBP) leadership, HR peers, Employee Relations (ER), Total Rewards, HR operations, organization effectiveness, and Talent Acquisition to support designated areas effectively.

Your Responsibilities:

• Build and maintain strong relationships with associates, supervisors, and managers.
• Participate in developing HR objectives and systems, including metrics and reports.
• Assist associates and managers with total rewards inquiries as a first escalation point after AskHR.
• Provide advice and guidance on performance management, talent management, succession planning, compensation, coaching, talent reviews, and lower-tier employee relations issues.
• Suggest new procedures and policies to enhance employee experience and HR efficiency.
• Ensure compliance with local and national employment laws.
• Coordinate new-hire onboarding, ensuring an exceptional first-day experience for managers and above.
• Handle administrative tasks for offboarding and exit interviews, including HRIS data entry and audits.
• Conduct fact-finding for associate concerns, conflicts, or complaints, and collaborate with other HRBPs and ER Partners to provide effective resolution recommendations on less complex cases.
• Address employee concerns, provide guidance on HR policies, and promote engagement.
• Partner with HR centers of excellence to build management capability, develop individuals and teams, and facilitate an inclusive environment that reflects Blue Cross values.
• Maintain accurate employee records, generate HR reports, and manage Workday changes/movements.
• Review reporting alignment and assist in timely updates of Workday data following organizational changes.

Required Skills and Experience:

• Bachelor's degree in human resources, Business Administration, or a related field.
• 3-5 years of experience in human resources, with a focus on generalist functions.
• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience:

• HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR).
• Experience in a similar industry or company size.
• Strong knowledge of HR best practices and employment laws.
• Excellent communication, interpersonal skills, ethics, and cultural awareness.
• Ability to handle confidential information with discretion.
• Strong organizational and multitasking abilities.
• Ability to work autonomously.
• Advanced proficiency in HRIS (Workday) and other HR-related software.
• Problem-solving and conflict resolution skills.
• Thorough knowledge of HR procedures and policies.
• Proven success working in an HR department.
• Resourceful mindset and strong attention to detail.
• Experience with employee engagement and retention strategies.
• Proven track record of managing complex HR projects.
• Strong presentation and training facilitation skills.

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week - most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance

• Life insurance

• 401k

• Paid Time Off (PTO)

• Volunteer Paid Time Off (VPTO)

• And more

To discover more about what we have to offer, please review our benefits page.

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.

Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.