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Manager Avaya Telecom Analyst Jobs (NOW HIRING)

LTIMindtree

Avaya Contact Center Engineer

Chicago, IL · On-site

... Manage configuration testing and deployment of Avaya voice systems Analyze and resolve complex voice network issues escalating when necessary Conduct capacity planning and performance tuning for ...

Murtech Staffing and Solutions

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IT Telecom Support Analyst

Pittsburgh, PA · On-site

$55K - $58K/yr

Telecom Support Technician / Business Technical Analyst Location: Pittsburgh, PA (Onsite) Murtech ... Provide onsite support for enterprise telephony equipment, including Avaya, SPOK, and MarketSpark ...

LTIMindtree

Avaya Contact Center Engineer

Chicago, IL · On-site

... Manage configuration testing and deployment of Avaya voice systems Analyze and resolve complex voice network issues escalating when necessary Conduct capacity planning and performance tuning for ...

Stem Xpert

Avaya-CM

Fishers, IN

Call management Systems (CMS Call Reporting), Call Center Design, Programming, and Administration ... Hardware Analysis and Troubleshooting. MicroSoft Lync experience a plus. Major Plus - Dept of Ed ...

Zones LLC.

VOIP Technician

Albany, NY

$24.03 - $26.44/hr

Some experience with Cisco Call Manager, Avaya and NEC centric hardware and peripherals preferred ... Candidate must provide basic hand/telecommunications tools (7/16 nut driver or socket set, telecom ...

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Manager Avaya Telecom Analyst information

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How much do manager avaya telecom analyst jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for manager avaya telecom analyst in the United States is $35.86, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $45.19 per hour, depending on experience, location, and employer.

What is the difference between Manager Avaya Telecom Analyst vs Network Telecom Analyst?

AspectManager Avaya Telecom AnalystNetwork Telecom Analyst
CertificationsAvaya certifications, telecom certificationsCisco, CompTIA Network+
Work EnvironmentTelecom service providers, large corporationsIT departments, telecom companies
ResponsibilitiesManage Avaya telecom systems, troubleshoot telecom issuesMaintain network infrastructure, troubleshoot network problems

The Manager Avaya Telecom Analyst focuses on managing and supporting Avaya telecom systems, while the Network Telecom Analyst handles broader network infrastructure. Both roles require telecom knowledge but differ in scope and certifications. The Manager Avaya Telecom Analyst is more specialized in Avaya platforms, whereas the Network Telecom Analyst covers a wider range of network technologies.

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What are the most commonly searched types of Avaya Telecom Analyst jobs? The most popular types of Avaya Telecom Analyst jobs are:
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IVR Application support (Avaya & Linux

IVR Application support (Avaya & Linux

E*Pro, Inc.

Cleveland, OH

Other

Re-posted 10 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Description

Job Title: IVR Application support (Avaya & Linux)

Location: Cleveland, OH

Duration: Full Time


Job Description:

Roles and Responsibilities:

6-7 years of Experience in Avaya IVR Development, Configuring and troubleshooting IVR applications, Configuring Voice Protal Maagement Systems 

Experience in Operations and Implementation Inbound and Outbound voice applications on Avaya Platform like Avaya Dialog Designer, Avaya Voice Portal/Experience Portal.

Demonstrated abilities in Integration of IVR application with database and Web Services

Strong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction

Experience in installation of IVR Systems like Avaya Voice Portal and Voice Portal Management System Configurations

Experience in Configurations and Support for Call Center Technologies like Nice, Verint System 

Maintenance and trouble shooting the Avaya and Genesys Call Routing system

Experience understanding of Call Vectors and deployment of Call Flows

Experience Scheduling Backups and performance tuning.

Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI).


Must have skills:

Linux, Unix

Development and Support Mix and Experience in Installation and configurations

Avaya Voice Portal 5.2 / Experience Portal 6-7,

Genesys CTI, Oracle DB, 

Strong technical, logical, and analytical skills.

Strong team player and cooperative skills. H3


Nice to have skills:

Advanced analytical, conceptual, and problem-solving abilities

Strong written and oral communication skills

Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly

Ability to work in a team-oriented, collaborative environment.

Ability to translate an idea or need into a completed solution or work product.


Additional Information

All your information will be kept confidential according to EEO guidelines.

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