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Manager Avaya Telecom Analyst Jobs (NOW HIRING)

Procom Services

Sr Voice Engineer

Durham, NC

Application Development Project Management Quality Assurance Business/Systems Analysis ... Avaya Modular Messaging voice mail system. Avaya AES servers Avaya SES server Avaya System and ...

Worldwide TechServices

Avaya Engineer

Evansville, IN

Company Description American Technology Services (ATS) is a Managed Services and Managed Security ... Analyze and diagnose network-related problems affecting Avaya systems * Collaborate with cross ...

Worldwide TechServices

Avaya Engineer

Evansville, IN · On-site

$60K/yr

Company Description American Technology Services (ATS) is a Managed Services and Managed Security ... Analyze and diagnose network-related problems affecting Avaya systems * Collaborate with cross ...

TEOCO

Senior Telecom Expense Analyst

Fairfax, VA

$89K - $118K/yr

The Senior Telecom Analyst will work under the direction of management to analyze client invoice data, identify vendor overbillings, supporting the claims reconciliation process, as well as review ...

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How much do manager avaya telecom analyst jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for manager avaya telecom analyst in the United States is $35.86, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $45.19 per hour, depending on experience, location, and employer.

What is the difference between Manager Avaya Telecom Analyst vs Network Telecom Analyst?

AspectManager Avaya Telecom AnalystNetwork Telecom Analyst
CertificationsAvaya certifications, telecom certificationsCisco, CompTIA Network+
Work EnvironmentTelecom service providers, large corporationsIT departments, telecom companies
ResponsibilitiesManage Avaya telecom systems, troubleshoot telecom issuesMaintain network infrastructure, troubleshoot network problems

The Manager Avaya Telecom Analyst focuses on managing and supporting Avaya telecom systems, while the Network Telecom Analyst handles broader network infrastructure. Both roles require telecom knowledge but differ in scope and certifications. The Manager Avaya Telecom Analyst is more specialized in Avaya platforms, whereas the Network Telecom Analyst covers a wider range of network technologies.

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Voice Analyst (Telecom Support)

Voice Analyst (Telecom Support)

Nemours Children's Health

Orlando, FL

Full-time

Posted 17 days ago

Nemours Children's Health rating

8.1

Company rating: 8.1 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

70th of 871 rated healthcare providers

Job description

Nemours is seeking a Voice Analyst (Telecom Support), to join our Nemours Children's Health team in Orlando, Florida.

The Communications Analyst is a technical position responsible to perform various work functions in support of the Telecom team.  This position will require 3+ years of senior level knowledge of Cisco CUCM, Unity Connection and contact center technologies.  Administration experience with contact center technologies from any of the top vendors such as Talkdesk, Genesys, Five9 or UCCE is acceptable.  This will include the analysis and resolution of system hardware, software and networking issues. A working knowledge of telecommunication networks and their supporting systems is also required.

In addition, this position will define project requirements, estimate project tasks, and provide industry knowledge in performing basic and advanced tasks associated with administration responsibilities.  

Essential Functions:

  • Coordinate vendors, maintenance and upgrades to minimize downtime and/or impact on end users.
  • Proactively monitor and analyze system resources to ensure optimal performance and develop plans to accommodate capacity for future growth.
  • Perform routine systems tasks and resolve assigned Help Desk tickets in a manner consistent with service level guidelines and Nemours customer service expectations.
  • Interact with customers and establish customer relationships to gather and analyze customer needs, assess available resources and determine optimal solutions.
  • Develop project plans incorporating resource estimates (time, cost, etc) for project tasks and manage projects, as assigned.
  • Collaborate with members of other enterprise functional teams to proactively assess team impact and ensure goals/objectives are supported.
  • Advise management on technological aspects of the position, evaluate vendor products and make recommendations on product/service selection and current system upgrades.
  • Train, educate and mentor staff, as necessary.
  • Provide software oriented administrative support on Cisco communication platforms, execute procedures for end-user oriented break/fix repair, and move, add, change (MAC) requests.

Job Requirements:

  • Associate's Degree in Computer Science, Business or Information Technology preferred.  Equivalent work experience can be considered in lieu of degree.
  • Minimum of 3-5 years of technology focused experience required. 
  • Experience with voice technologies is desired specifically with Cisco CUCM, Unity Connection, TalkDesk, Microsoft Teams Voice and/or cloud contact center platforms.

#LI-EP1

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.


Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.


Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.


Learn more at Nemours.org.

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About Nemours Children's Health

Sourced by ZipRecruiter

Nemours Children’s Health, situated in Rockland, Delaware, US, operates within the healthcare industry. The company is a prominent health system offering pediatric care in Delaware, New Jersey, Pennsylvania, and Florida. It was founded in 1936 by Alfred I duPont, philanthropist and industrialist, to improve the health of children. The core values of Nemours include quality, accountability, respect, and teamwork. Its mission is to provide leadership, institutions, and services to restore and foster a healthy tomorrow for children. The non-profit organization is unique in that its primary focus is on patient families, ensuring the highest standards of pediatric care. Notably, Nemours is consistently ranked among the top children's hospitals in the US and has its own renowned research center, the Nemours Biomedical Research.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Rockland, DE, US

Year founded

1936

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