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Manager Application Support Engineer Jobs in Wisconsin

Quartz

Desktop Support Engineer

Madison, WI · On-site

$56K - $70K/yr

Are you passionate about endpoint management, virtual desktop technologies, and delivering exceptional technical support? Quartz is looking for a Desktop Support Engineer (Tier 2 & 3 Support) to join ...

Kiongroup

Software Engineer - Tech Support

Wauwatosa, WI · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level ... Resolves moderately difficult issues and manages recurring tasks * Accountable for process ...

Kiongroup

Software Engineer - Tech Support

Wauwatosa, WI · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level ... Resolves moderately difficult issues and manages recurring tasks * Accountable for process ...

Greenheckgroup

Application Engineer I/II

Schofield, WI · On-site

$77K - $117K/yr

Our unwavering commitment in supporting our team members both personally and professionally has ... Manage basic individual projects in accordance with predetermined completion dates. * Document ...

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All JobsApplication Support Engineer JobsManager Application Support Engineer JobsManager Application Support Engineer Jobs in Wisconsin

Manager Application Support Engineer information

What is the difference between Manager Application Support Engineer vs Application Support Engineer?

AspectManager Application Support EngineerApplication Support Engineer
CredentialsBachelor's degree, relevant certifications, leadership experienceBachelor's degree, technical certifications often preferred
Work EnvironmentTeam leadership, client communication, strategic planningTechnical troubleshooting, user support, system monitoring
Employer & Industry UsageIT departments, software companies, enterprise environmentsIT support teams, software vendors, tech companies
Search & Comparison IntentUnderstanding managerial roles in application supportTechnical support roles, troubleshooting skills

The Manager Application Support Engineer typically oversees support teams, manages client relationships, and aligns support strategies with business goals. In contrast, the Application Support Engineer focuses on technical troubleshooting, resolving user issues, and maintaining system performance. Both roles require technical knowledge, but the manager position emphasizes leadership and strategic planning.

What are the most commonly searched types of Application Support Engineer jobs in Wisconsin? The most popular types of Application Support Engineer jobs in Wisconsin are:
What are popular job titles related to Manager Application Support Engineer jobs in Wisconsin? For Manager Application Support Engineer jobs in Wisconsin, the most frequently searched job titles are:
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What cities in Wisconsin are hiring for Manager Application Support Engineer jobs? Cities in Wisconsin with the most Manager Application Support Engineer job openings:
Manager Application Support Engineer jobs near you
Desktop Support Engineer

Desktop Support Engineer

Quartz

Madison, WI • On-site

$56K - $70K/yr

Full-time

Posted 8 days ago

Job description

Are you passionate about endpoint management, virtual desktop technologies, and delivering exceptional technical support? Quartz is looking for a Desktop Support Engineer (Tier 2 & 3 Support) to join our IT team and help shape the future of our workplace technology environment. You'll leverage technologies such as SCCM, Microsoft Intune, and Horizon to support enterprise devices, improve operational efficiency, and ensure employees have a seamless technology experience every day.  

Benefits: 

  • Flexible Work Options - In-Person or Hybrid 

  • Participate in technology modernization projects and continuous improvement initiatives 

  • Opportunity to work with SCCM, Intune, and VDI technologies 

  • Ideal starting pay rate, based on skills and experience: $56,500 - $70,600 + robust total rewards package 


  • Administer and support Microsoft Configuration Manager (SCCM) and Microsoft Intune, including software deployment, operating system upgrades, device configuration, compliance management, and endpoint lifecycle administration 

  • Configure, deploy, and support virtual desktop infrastructure (VDI) environments, to ensure optimal system performance and user experience 

  • Provide Tier 2 & 3 technical support for Windows operating systems, hardware, peripherals, and enterprise applications, resolving complex issues escalated from the Service Desk 

  • Serve as the primary escalation point for endpoint-related incidents, providing technical expertise, guidance, and timely resolution of issues 

  • Coordinate and manage endpoint patching activities for laptops, desktops, and virtual desktop environments to maintain security, compliance, and system integrity 

  • Monitor endpoint health, analyze system performance, and proactively identify opportunities to improve reliability, security, and operational efficiency 

  • Participate in endpoint lifecycle management activities, including device provisioning, upgrades, migrations, and decommissioning 

  • Create and maintain technical documentation, knowledge base articles, operational procedures, and configuration standards to support efficient IT operations 

  • Research, evaluate, and recommend new technologies, tools, and processes that improve endpoint management, end-user experience, and Service Desk effectiveness 

  • Participate in technology implementation projects, system testing, endpoint deployments, and continuous improvement initiatives supporting business objectives 

  • Collaborate with cross-functional IT teams and business partners to deliver technology solutions that meet organizational needs and enhance employee productivity 

  • Maintain a customer-focused approach by delivering exceptional service and building positive relationships with internal stakeholders 

  • Support Quartz's commitment to keeping customers at the center of everything we do by ensuring technology solutions are reliable, secure, and aligned with business needs 


  • Bachelor's Degree and 2 years in IT Customer Support or other technology role 

  • Associate’s Degree and 5 years in IT Customer Support or other technology role 

  • High School Equivalency and 8 years in IT Customer Support or other technology role 

  • Experience supporting and administering virtual desktop environments, including Horizon or Microsoft Azure Virtual Desktop 

  • Extensive experience installing, configuring, and managing Windows-based systems and related technologies 

  • Expert in the setup, configuration, and administration of Microsoft Configuration Manager and Intune

Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.  

We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.  

Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability. 

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